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“Great personalized service”
Review of Hotel Berna

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Hotel Berna
Ranked #11 of 427 Hotels in Milan
Certificate of Excellence
Ithaca
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great personalized service”
Reviewed 14 May 2011

The experience at the hotel Berna is professional and personalized. The staff takes care of you from before you arrive (sending you a personalized email with all the information you need and personalization options) from when you leave. The rooms are perfect. I was in a single which had all I needed without being wastefully large (as in many modern hotels).

  • Stayed May 2011, travelled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Gabester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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virginia
Level 4 Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 13 May 2011

I will try and not repeat what the others have said - the staff, breakfast and location (near train station) are awesome!

For me, this hotel was a Godsend! I had a rough flight and this was a slice of heaven! The hotel was SO quiet! I mean really, REALLY quiet. I heard almost no street noise at night. The bed was comfortable with plenty of pillows and clean, soft sheets and duvet. And, I asked about a massage and the staff directed my to an excellent place next door. I think I am in love with this hotel!

My only criticism is beyond their control. Yes it is 100% smoke free (signs EVERYWHERE!). But, some hotel patrons step right outside the sliding glass doors to smoke and the lobby acts like funnel. We could smell the smoke in the hallway one floor up at our room! Sadly, this is a problem in so many places and I have no idea how they could stop patrons from smoking on the public sidewalk.

That aside, Hotel Berna is a perfect four star. From the beautiful linens and abundant soaps/shampoo in the big bathroom, to the exceptional staff, to the fact that other hotel patrons where mature and not screaming party kids - this is a great hotel! I would stay at Hotel Berna again in a minute and certainly hope to do so again soon.

Room Tip: If it matters, ask for a room with a big bathroom.
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Stayed May 2011, travelled as a couple
Helpful?
Thank vatravelergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cologne, Germany
1 review
Reviewed 13 May 2011

Nice welcome, comfortly room and a central position. Everything was great.
The breakfast was excellent and we have a very comfort stay in the hotel.

Stayed May 2011, travelled as a couple
Helpful?
Thank Turandot11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Lucia, Malta
1 review
Reviewed 13 May 2011

Hotel Berna is very clean and the staff are very warm and helpful. Buffet breakfast is excellent. The hotel is about 5 minutes walk from Stazione Centrale so one can easily go for day trips to Torino, Venice, Verona, Bergamo and Lake Garda by train. Malpensa and Linate shuttle coach buses connect to Stazione centrale every 20 minutes. The metro is just around the corner and in a few minutes you can go to the Duomo and city centre.

Stayed May 2011
Helpful?
Thank Chantelborg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 May 2011

The rooms are nothing to write home about but the staff are wonderful!

I was upgraded from a comfort room to superior when i arrived and the room was fine. Very clean and had everything i needed, but put it this way, when i saw it i was glad i wasn't in a standard!

Breakfast was included in the price and was lovely, fresh scrambled eggs and bacon, fruit, pastries and more. I also overheard a waitress telling a couple if they wanted something nite know the buffet, like fried eggs or cappucino, they could have it.

The staff overall were so friendly they chatted to everyone, and several wished me a good morning but then left me alone to eat on peace and went on to chat to more sociable guests (Im not a morning person!)

overall,would i recommend this place to a friend? well that really depends in what they need - if like me they just want a comfy bed to sleep in and know all their needs will be met on a shooting, then yes, but if they want any kind if luxury then no!

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Real_person_reviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 12 May 2011

Stopped for only one night, sadly, between flying in and taking the train to Venice, but we'll definitely be staying again sometime. The staff were excellent, speaking very good English, and everything was exactly as we'd expected. No fault to be found. The room was a touch small, and the bathroom a little cramped, too, but both were fully functional, and had everything we needed. The area was quiet, as was the hotel at night, and we had no trouble sleeping.

The location is perfect, a short walk from Milan Central train station - less than five minutes, even with heavy luggage. There are numerous restaurants within a five minute walk - even just around the block. The one we chose was frequented by locals and excellent.

As for the breakfast - that was a feature. Everything you could imagine, and it was included in the room charge. Fabulous hot chocolate, dark, thick and creamy.

For a short stay, this hotel was perfect.

  • Stayed April 2011, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank BBoomer53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
1 review
Reviewed 12 May 2011

The location can be discussed; to Cathedral Square and city center it takes 15 to 20 minutes to walk, but reversed, there are only 2 min to the Central Station which is a great advantage when arriving by bus from the airport, or if you want to make excursions to the surrounding area by train. If you like the metro, there is a station close by. Breakfast entirely until 11 o'clock is really nice and the supply in the breakfast buffet is delicious and comprehensive. Free Internet and free soft drink from the minibar. Vigilant and helpful staff. The rooms are not tremendously big, but clean and tidy. Overall definitely a hotel you would like to return to.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JBP_DK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Berna

Property: Hotel Berna
Address: Via Napo Torriani 18, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#2 Family Hotel in Milan
#6 Business Hotel in Milan
#6 Romantic Hotel in Milan
#10 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Berna 4*
Number of rooms: 116
Official Description (provided by the hotel):
If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more   less 
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Also Known As:
Berna Hotel Milan
Hotel Berna Milan

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