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“GREAT STAY, LOCATION AND SUPERB FACILITY”
Review of Hotel Berna

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Hotel Berna
Ranked #14 of 427 Hotels in Milan
Certificate of Excellence
Vancouver, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“GREAT STAY, LOCATION AND SUPERB FACILITY”
Reviewed 8 June 2011

From the ease of locating this hotel (close to central train station), warm reception, quick sign-in, very appealing decor, to comfortable bed; we totally enjoyed our stay. The staff proposed a selection of pillows without any "attitude" whatsoever. The breakfast is so complete with hot food right to desserts if you can handle that for breakfast. In the comfortable lobby they offer coffee and snacks all day-wow. Lastly, for the non-smoker, this is a clean no-smoking, no-nonsense, facility.

Room Tip: our friends stayed as well-both rooms were great.
See more room tips
  • Stayed June 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank safetyguy9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (704)
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English first
Edinburgh, United Kingdom
Level Contributor
201 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 8 June 2011

Over the years we have stayed in four or five hotels in the same street or nearby. Others have been good but this is the best to date. It has incredibly friendly staff who are always ready with helpful information and a smile. It is very good value for money, with its good location, clean rooms, very good buffet breakfast and attention to high quality service. We would definitely a) recommend it b) return. We really appreciated the excellent service.

Our only tiny reservation was the tiny shower room which adjoined our 'comfort room' with its large, very comfortable bed. It was really difficult to negotiate the narrow end where a large basin stuck out next to an old shower, without bruising oneself! If you are above average height or weight, you might struggle to get into one of these very narrow small bathrooms without bumping into the fixtures.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank VFLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
5 reviews
4 hotel reviews
Reviewed 6 June 2011

near central train station which is convenient but gross. i wasn't ecstatic about Milan in general. The beds were so hard and made it difficult to sleep. Pretty small which is standard for most European hotels. Also its a busy hotel and you have to leave your key at the front desk when you leave and usually wait in line to get it when you come back.... kind of annoying.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Amy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this review, 11 June 2011
Dear arae780,

I’m glad to read you have appreciated our location (near the central station, the bus terminals to Milan airports and the two underground lines), which makes us the perfect base
for visiting and exploring the city.

Milan is a very cosmolitan city and there’s a lot to do for everybody: it’s really a pity you were not enthusiastic about it… Our reception Staff would have been more than willing to help you profiting of all it’s attractions and give you all necessary and useful information.

We have invested a lot in information technology but decided to keep the keys, as we strongly believe in the personal relationship with our guests while delivering them, instead of the more impersonal - and in many cases less secure – magnetic cards.

Hope to see you very soon back in Milan!

Carlo Fontana, GM & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 June 2011

It's just a short walk across Milan Centrale Station- even with 4 bags we were able to get to the hotel after the train trip from Florence. There is also airport bus to Malpensa which we will take. Hotel staff are fantastic & very friendly/helpful. Joan took all our bags to the room since we got here hours before the check-in time while the room is being cleaned as the previous guests just check-out. Paolo tried to make us as comfortable as possible. We stayed 3 nights, with breakfast, wifi and mini bar inclusive. Breakfast is of goood quality ~ staff at the restaurant are very polite too....definately will use this hotel again.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank chanplc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 June 2011

Very pleasant rooms (and the air conditioning works well!) Location very handy to Central Station so it is very easy to hop on the metro (for only 1 euro one way) so no need to spend money on taxi's. Can't really add anything that hasn't been said before, but stay here...you won't be disappointed!

  • Stayed June 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank NordicHelsinki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cham, Switzerland
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 June 2011

It was a nice experience overall. Hotel is very close to the main train station and only 4 subway stations away from Duomo. Rooms are clean, staff is helpful and breakfast is absolutely breathtaking.

  • Stayed June 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Moonrocks34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague, The Netherlands
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 June 2011

very good hotel, the staff is very friendly and professional, the rooms are clean, good showers, pillow menu, great location, metro just around the corner, near the station (malpensa shuttle). I would certainly recommend this hotel.

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank edew4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Berna

Property: Hotel Berna
Address: Via Napo Torriani 18, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#2 Family Hotel in Milan
#6 Business Hotel in Milan
#6 Romantic Hotel in Milan
#13 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Berna 4*
Number of rooms: 116
Official Description (provided by the hotel):
If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more   less 
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Also Known As:
Berna Hotel Milan
Hotel Berna Milan

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