This is one of those situations where it's difficult to understand the super-high ratings. The Berna Swiss deserves better than average marks, to be sure, but be cautioned that the ratings may set too high of an expectation.
My experience was okay, but not great. The room rate was good and there were a number of “extras” that you normally don’t see. The hotel is actually two buildings: the main one and one directly across the street, which they call the “towers” rooms because they are supposed to be better. I would say that my colleagues’ rooms in the main building were actually better.
Most rooms include a buffet breakfast, a great value. This was a main reason I booked this hotel, since most hotel breakfasts are unaffordable. Unfortunately for me, there was some sort of mixup and my room did not include breakfast, which was very annoying considering my colleagues and I had booked the same rooms at the same time and they did have breakfast. Somehow I ended up across the street in the “better” rooms, but without breakfast. When I mentioned the mixup to the front desk staff, he made the assumption that I booked through hotel.com or priceline or something. Not sure who was at fault on this, but make sure you confirm the type of room you have because it may not include breakfast. I did have the buffet one morning, by the way, and it was mediocre.
* Free wireless internet, which worked most of the time
* Complimentary coffee in the lobby
* Complimentary minibar (Coke, bottled water, some cookies)
* Clean room, no odor
* Great air conditioning
* Quiet. No hallway noise.
* 5 minute walk from Central Station
* Located in a nice area - Comfortable bed
* Computers in lobby
* In-room safe
* A bellman named Joan (pronounced John), who made up for the front desk guy
The Not Good:
* Tiny room, almost claustrophobic
* Very uncomfortable shower (see photo)
* Safety issues -- No peephole in door, no safety latch for door, and no fire escape that I saw.
* No clock in room
* No washcloths (I don’t care, but you might)
* No ironing board
* Lousy view
* Sullen front desk person, who neither smiled nor spoke unless necessary
* Complex procedure to get into room – there are a number of tasks you are required to complete in order to get in to the building (the one across the street). In fact, I can’t even remember them all as I write this.
Hope this helps.
- Official Description (provided by the hotel):
- If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more less
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- Also Known As:
- Berna Hotel Milan
- Hotel Berna Milan