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“Friendly, professional service”
5 of 5 bubbles Review of Hotel Berna

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Hotel Berna
Ranked #14 of 431 Hotels in Milan
Certificate of Excellence
Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Friendly, professional service”
Reviewed 25 September 2012

We only had one night (23rd August) at the Hotel Berna in Milan , on the way to Bellagio. However, even in such a short time , we were very impressed with this small hotel. The room was bigger than I had expected with a large , modern bathroom. The minibar filled with juice, water etc & the free wifi were unexpected bonuses. Its location near Milano Centrale was perfect. But it is the staff that make this hotel special. They are charming, friendly & very professional. From the waiters in the restaurant, to the bellboys & especially, the Reception staff, were fantastic! I wouldn't hesitate to recommend this hotel to anyone.

Also, if anyone is looking for a limousine service in or around Milan, I can highly recommend SM Chauffeur Services (smtravelcar@gmail.com) . We used this company for transfers from Milan to Bellagio & back . Our drivers, Stephano & Sarah were punctual, professional and totally charming & the price is right too!

  • Stayed August 2012, travelled as a couple
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Helpful?
1 Thank blossom50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,196 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Monterey
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 September 2012

We spent a single night there and this Hotel was very comfortable and very clean, updated rooms and the service was very good and and the staff very professional, very close to the Central Station (3) Min walk , and 2 min walk to the Metro. I recommend highly that you figure out the Metro first after arriving.....it will only take you 5 to 10 min. and it's a great way to get around.

  • Stayed September 2012, travelled as a couple
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Helpful?
Thank ccgboss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
75 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 September 2012

We booked a 3 night stay at this hotel and again a 1 night stay after an excursion to Florence because of the excellent reviews from TripAdvisor and for te most part our expectations were met. However during the first stay the free internet did not work and the stuff was not helpful and insisted we had a problem with our iPhone and iPad. When we go back howeve it turned out the the hotel wifi system was down for repairs and we received a free access. This mildly clouded our satisfaction from the excellent breakfast, good location near the main train station and satisfying accommodation - during the first stay in a newly rennovated petite but functional room and a larger complimentry room during our second stay. Of note is the complimentary 10% discount for returing visits.

Room Tip: lower floor has larger rooms
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  • Stayed September 2012, travelled as a couple
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Helpful?
Thank Emezer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 24 September 2012

We were in Milan for a conference, and during our ten day stay at Berna we were thoroughly impressed. As noted by others: the breakfast is fabulous, and the staff extremely attentive and delightful, (throughout the hotel, not just in the dining room - the desk staff could not have been more helpful) the hotel is a very simple walk from the station, so anywhere you want to go is easily accessible, the free minibar is a lovely touch but typical of their attention to detail ( eg we were joined by two other couples towards the end of our stay. Without discussion or fuss, the staff ensured our friends were on the same floor as our room - a gesture which was much appreciated)
Close by, we loved aperitivo at Cafe Midi - a recently opened bar cafe. Baptiste is passionate about his food and wine, both of which are served with generosity and a warm welcome in his light bright space. And don't forget to book tickets to see "The Last Supper" before you leave home! We used Lastsuppertickets and did the walking tour in conjuction with the viewing of the Last Supper. If you are lucky you will have Ludovic as a guide- he was terrific!

  • Stayed August 2012, travelled on business
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Helpful?
1 Thank 123snooze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 September 2012

We could not have hoped for a better welcome than we had from all the staff at Hotel Berna. They were so friendly and helpful which was just what we weary travelers needed. It was walking distance from the train station and had the best service we have had in Europe so far. Complimentary water, soft drinks and juice in the mini bar and complimentary slippers too. Brilliant breakfast with so much choice, again with friendly staff. Would 100% recommend Hotel Berna to everyone.

Room Tip: All rooms are excellent!
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  • Stayed September 2012, travelled as a couple
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Helpful?
Thank NickiGS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
West Hartford, Connecticut
2 reviews
Reviewed 23 September 2012

We had a wonderful room , staff were friendly , courteous and helpful . We would definiteley stay again . Only a couple of stops from the Duomo !!! We did not use firness center or restaurant so no comments in that area .Bar and restaurant looked appealing and attractive !

  • Stayed September 2012, travelled with friends
    • Value
    • Location
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Helpful?
Thank thomas_misty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Uxbridge, Massachusetts
Level Contributor
51 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 22 September 2012

About the best place to stay ever. Nice room, friendly staff, a short walk to the central train station, free mini-bar, wonderful appetizers with paid evening drinks, coffee/tea in the room, and the best breakfast of our three weeks of touring Italy.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dennis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Berna

Property: Hotel Berna
Address: Via Napo Torriani 18, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#2 Family Hotel in Milan
#6 Business Hotel in Milan
#6 Romantic Hotel in Milan
#13 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Berna 4*
Number of rooms: 116
Official Description (provided by the hotel):
If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more   less 
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Also Known As:
Berna Hotel Milan
Hotel Berna Milan

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