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“Fantastic service!” 5 of 5 bubbles
Review of Hotel Berna

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Hotel Berna
Ranked #14 of 430 Hotels in Milan
Certificate of Excellence
Melbourne, Australia
Level Contributor
89 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Fantastic service!”
5 of 5 bubbles Reviewed 2 October 2012

Great location, very close to Central Station (10min walk) and metro stations.
Prior to arriving received email from hotel Berna asking what pillows, doona, and complimentary drinks in the mini bar we wanted. Unbelievable service.
The rooms were small, comfortable and had all our requested comforts.
We were accommodated in the annex across the street, which was a little inconvenient.
Buffet breakfast was great, a little crowded but good choices of foods (including Toblerone chocolate). Would definitely stay here again.

  • Stayed September 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Robbyt19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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5,924 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 2 October 2012

As soon as we walked in the door the staff was friendly, attentive, and helpful. The buffet breakfast is varied and appeals to every palat. Rooms are clean and very quuet. An added bonus is the refrigerator in the room stocked with water, juice, and softdrinks. I will definiely be back.

  • Stayed October 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mugsyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 1 October 2012

We stayed here for 2 nights on our way to Lake Como and 1 night on the way back. This was service at it's best!! There was tea, coffee, and free mini bar with assorted cold drinks and cookies (sooo good). It was lovely to relax with a cup of hot tea/coffee and cookies after a hectic morning of travelling.

Ditto to all the good things that have been said about the hotel - clean, cozy room, great breakfast, wi-fi, internet and printer in the lobby, friendly staff.

Hotel Berna is very close to the train station, the Metro and the Hop-On, Hop-Off bus and a really nice walk to the Duomo. Some reviewers have mentioned about the area being sketchy. We never ever felt unsafe walking in the neighbourhood.

We would definitely stay here again if we return to Milan and would recommend Hotel Berna to everyone.

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank bella290
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 1 October 2012

We did not eat here in the evening but did have breakfast on three days... always excellent!
Lots of choice with hot & cold options and fresh juice & fruit.
Impressed that the lady owner always came to visit and welcome guests.... nice family touch!

Helpful?
Thank antipodesLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 1 October 2012

This hotel is very convenient to Statione Centrale, a key transport hub for rail, metro, bus and both airports. It is also 4 stops by tube to the main tourist area of the Duomo, Castello Sforza etc and all business areas.
The hotel is in a quiet street and near to lots of good restaurants.
The rooms are very good, reasonable space for an inner city location good bathrooms and, unusually, complimentary water & soft drinks in the mini bar and biscuits each day... nice touch!
Breakfasts were great - hot & cold food and wide choice too... the best we've had in Italy.
The staff were very helpful and polite. Good to see the owner talking to guests about their satisfaction at breakfast each day.
Prices are very competeive for downtown Milan.

  • Stayed September 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank antipodesLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 1 October 2012 via mobile

A wonderful boutique-like hotel located close to the train station. A fabulous value for the money. The staff was very helpful and accommodating. We enjoyed a terrific buffet breakfast which is included and had a large selection to choose from. Would definitely stay here again

  • Stayed September 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Parnold1106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England
Level Contributor
367 reviews
189 hotel reviews
common_n_hotel_reviews_1bd8 300 helpful votes
5 of 5 bubbles Reviewed 30 September 2012

We stayed here four nights and were very impressed with the hotel, its staff, its convenient location and its comfort. The hotel is close to one of the main railway stations and there is an underpass (closed at night) which you can use from the metro / station to get close to the hotel. Whilst the area around the hotel feels a little seedy, we never felt unsafe because it is quite busy. We were checked in quickly (and later checked out quickly) and every member of staff we met always greeted us and seemed to be pleased that we were staying there. The quality of the hotel breakfast is well known and I can safely say that I have never seen such a spread anywhere at any other hotel I have stayed at. Whilst the breakfast area gets very crowded and busy, the staff worked very hard to keep it flowing and to ensure that everyone got seated immediately. When one guest was overheard by a member of staff to say “I have a headache”, he immediately offered to get her something for it – astonishing! Wifi worked fast and the computers / printers in the lobby were good. There are plenty of cheap places to eat at in the area around the hotel. We can find no fault with the Berna, we did not feel we were staying in a routine hotel; it was more like be paying guests with friends. We hope to come back soon.

Room Tip: ask for a room away from the lift
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  • Stayed September 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank PaulHarvey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Berna

Property: Hotel Berna
Address: Via Napo Torriani 18, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#2 Family Hotel in Milan
#6 Romantic Hotel in Milan
#6 Business Hotel in Milan
#13 Luxury Hotel in Milan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Berna 4*
Number of rooms: 116
Official Description (provided by the hotel):
If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more   less 
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Also Known As:
Berna Hotel Milan
Hotel Berna Milan

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