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“Lived up to expectations!”
5 of 5 bubbles Review of Hotel Berna

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Hotel Berna
Ranked #14 of 431 Hotels in Milan
Certificate of Excellence
2 reviews
“Lived up to expectations!”
Reviewed 13 October 2012 via mobile

We booked this without seeing the Tripadvisor reviews but completely agreed with them. We has an upgraded room with a huge bathroom and air conditioning that worked! The biscuits on the pillow and rubber duck in the bathroom were lovely touches. The breakfast was great too. We were very impressed when we asked about a taxi and it appeared inside 4 minutes! The station couldn't be easier to get to, but the street that the hotel is on felt perfectly safe in comparison to some station areas. Very easy to get to the Duomo etc by metro. Would definitely stay here again if coming to Milan.

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victrix7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,196 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (692)
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English first
Land O' Lakes, Florida, United States
1 review
Reviewed 13 October 2012

Let me begin by saying that the staff lives up to their reputation for being extremely helpful and friendly. We ran into a potentially horrible booking mistake on our part and they were quick to jump through hoops to fix it for us. For that we are eternally grateful. It's also a very nice looking hotel in a very convenient area. If you are a first timer to Milan like we were, this is very helpful. The hotel is a block from the train and metro stations. To top it off, breakfast was fantastic! Large buffet with very good quality items.

Now for the not so good. I wanted to give this hotel a 4 at first because it's not very close to the tourist attractions but I had to go a step lower because we did not get much sleep both nights we were there. The beds and pillows are hard and uncomfortable. My husband and I are not very picky and we just could not get comfortable. We had a queen size bed and it seemed smaller than an American queen. The sheets were also short and it was hard for both of us to get wrapped up together in them.

I wish I didn't have to give such a low rating because this was truly a nice hotel with wonderful staff but it is a place of relaxation after all and I could not overlook the fact than we had sore necks when we left.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Female32FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this review, 14 October 2012
DearFemale32FL,

we welcome your nice feedback.

Our Staff are always on hand to assist the guests in any possible way and were more than glad to help you finding a room unless you run into a booking mistake.

We are sorry to read that the quality of your sleep has been affected by the mattresses and the pillows.

As we know how important is offering our guests a good quality of sleep, we decided to cooperate with two of the most important and recognised matresses companies for the hotel sector; nevertheless we know at the same time that is almost impossible to meet and satisfy all customers needs and preferences. Furthemore we also added a “pillows list”, with more then
6 different types: if you would have only informed a member of the Staff, we would have gladly helped you finding the right one.

We are so happy to hear you enjoyed our breakfast. It is generally a favorite of our guests and is quality controlled daily.

Thanks also a lot for your compliments on the friendliness of the Staff, who always tries hard to make all our guests feeling welcome and appreciated from the very first moment they pass through our doors.

Your satisfaction means really a lot to us and your feedback, which I know comes from a very experienced traveler, is for all of us a great boost of energy.

You are a valued guest: please come back and stay with us again and again!

Carlo Fontana, GM & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 October 2012

The hotel is perfectly located if you are travelling to Milan by train, or catching the airport bus (as we did) which drops at the station. Our hire car depot was just round the corner as well.

The hotel staff were very friendly and nothing was to much trouble. Breakfast was excellent and whilst the rooms weren't huge they were comfortable and clean.

All in all avery good start to our trip

  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank phill_ff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gatineau, Québec
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 October 2012

Neighborhood OK, 30 minutes walk from old/centre of City. Subway, train and buses are close. Not that much to do around but few rare nice restaurant.

Hotel is very clean, staff are fine. Very good breakfast. Room are small but well design. Air Conditionning/Exchanger did not work fine - had to leave windows open - noisy outside. But It was fine after all. I enjoyed my stay.

Room Tip: Inside couryard - very noisy because of the restaurant/kitchen trap open
See more room tips
  • Stayed October 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Soublia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Northern California
Level Contributor
71 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 12 October 2012

First, the positives: The location is ideal if you want to be near the train station, the hotel is clean and well maintained, the breakfast is very generous, wifi works well and the staff is friendly and knowledgeable.

However, the room is very small and the bed even smaller (remember that a European queen is an American double). The blanket is even smaller than the bed and there was barely enough to cover two people at the same time.

If the room, bed, and blanket are small, the bathroom is ridiculous. In a four foot by four foot square were a shower, toilet, bidet and sink. You constantly banged elbows in the shower, had to climb over the bidet to get to the toilet and your knees touched the shower when using the toilet.

Average or larger sized people should think carefully before booking.

  • Stayed September 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 October 2012

We stayed at Hotel Berna at the end of a very mobile Northern Italy tour and it was a great choice.
It is perfectly located for walking to and from the train station--even with luggage. The staff were great--they couldn't have been more friendly or helpfull. The breakfast was eceptional
We would definitely staythereagain ifvisiting Milan. Tea/coffee was readily available.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 707CJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mexico City, Mexico
2 reviews
Reviewed 11 October 2012

I stayed there for one week and i loved it
I definetly have to go back someday
I stayed with a friend while we were waiting for our school schedule
They treated us very well. No complain whatsoever
I dont have any pics at hand, but i would upload some whenever i can!

  • Stayed January 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Graciela C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Berna

Property: Hotel Berna
Address: Via Napo Torriani 18, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#2 Family Hotel in Milan
#6 Business Hotel in Milan
#6 Romantic Hotel in Milan
#13 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Berna 4*
Number of rooms: 116
Official Description (provided by the hotel):
If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more   less 
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Also Known As:
Berna Hotel Milan
Hotel Berna Milan

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