This is the fourth and final stop for our two-week honeymoon in Italy. We stayed at hotel Berna for 2 nights. The hotel was within a 5 minutes walk from the Milano Centrale station, and with a map it was easy to find. It was a long walk from the hotel to the shopping areas but the metro station is very near the hotel so it wasn't a problem.
Hotel service was meticulous. Even before our trip, we had received several emails from the hotel - an account had been created for us, all we had to do was specify our requests and the hotel promptly replied via the account. A week before our trip, the email sent to us was to inform us that we can customise the room (types of (additional) pillows, blankets, etc) and to provide passport info in advance so that we can check-in sooner. A few days before we reach Milan, another email was sent giving us info about free apps regarding Milan that we can download onto our phones so that we can better navigate ourselves when we arrive. The hotel also provided info on weather forecast. And guests can help themselves to the internet terminals and do their printing at the hotel lobby and the hot coffee and tea available 24/7. Complimentary wifi was also available in the room.
Indeed, check in at the hotel was a breeze and the additional requests that we had were met. The room was adequate, air conditioning was working well and the room clean enough. The main problem we had was with the mosquitoes in the room. We tried to ignore them but it appeared to be a rife problem given the various blood stains from dead mosquitoes on the walls, left behind by previous guests. I'm prone to mosquito stings and on the first night we requested for help with the mosquitoes, only to have the bellboy appeared with an insecticide in hand. We didn't want to sleep in a room choked with insecticide smell and having an oily stain on our stuff so we called the reception again. This time the bellboy brought us an electric mosquito repellent. The first night was spent comfortably in bed but the second night the mosquitoes stung us on the face while we slept. Being a light sleeper, I woke up scratching my face and found my right side stung.
Breakfast was quite a spread and we enjoyed it. The staff was busy - I couldn't find the coffee but a waitress approached me and asked if I would like a coffee. We were then presented with two cups of cappuccino which we enjoyed. Unfortunately we had to leave early for Malpensa airport the next morning and so couldn't have breakfast at the breakfast room. But the reception arranged two breakfast boxes for us to take away (which we had them brought up to the room for us). The breakfast boxes were really more snacks than breakfast but it was better than not having anything.
The presence of mosquitoes in the room spoiled my stay otherwise the stay would have been enjoyable. Although the reception answered our call for assistance quickly enough, we would have appreciated it if we could have switched a room (on retrospect, given that the electric insect repellent hasn't worked). For the somewhat high price that we have paid for a stay at this hotel, the friendly and warm service was kind of expected although it was still very much appreciated. If we were to revisit Milan, I may consider staying at this hotel provided that the mosquito issue was taken care of (together with the blood stains on the walls).
- Official Description (provided by the hotel):
- If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more less
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- Also Known As:
- Berna Hotel Milan
- Hotel Berna Milan