This was the best of three hotels during a week in northern Italy.
There appeared to be a continuous improvement attitude to getting the details right at every stage. I responded to an email two days before check-in inviting guests to specify preferences for things like the type of pillow/ duvet and room temperature on arrival. All staff from check-in at front desk, porters, cleaners and restaurant staff were sincerely friendly, professional, courteous, efficient and going the extra mile whenever they could. We appreciated the complimentary soft drinks/water and tea/coffee facilities in the room which we didn’t find at other hotels. The Wifi signal was excellent at all times; we found the signal to be poor or non-existent in other hotels. Breakfast was excellent.
Our room was in the building across the road which was not a problem for us. As stated by previous TA reviewers the location was “perfetto” (excuse the Italian) giving easy access to all the key sites via metro. We were recommended a nearby restaurant (Settembrini) for our first night’s dinner which turned out to be excellent. All in all, an exceptional hotel and highly recommended.
- Official Description (provided by the hotel):
- If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more less
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- Also Known As:
- Berna Hotel Milan
- Hotel Berna Milan