Hotel Berna was my choose for accommodation in Milan as it had so high ratings in Tripadvisor and the location was very nice near the Milano Centrale railway station. There are metro and airport bus stops within couple of minutes walking distance from the hotel.
Let's start with all the positive things. The hotel is very nice inside, starting with the lobby, small bar area and reading room where are newspapers and complimentary coffee/tea available. There are also computers with internet access and printer in the lobby for guests to use. Free Wi-Fi seemed to work extremely well all over the hotel. The rooms are well furnished and there is free soft drinks and water bottles in minibar. The staff speaks good english and they are very friendly with excellent customer service attitude. And the breakfast is as good as everyone has praised here.
My first room was in the second floor and it wasn't refurbished yet but anyway it looked liked quite clean. I was satisfied with everything until I noticed that I started to get bite marks to my body and arms during the night. On third day I contacted the reception downstairs and showed the bite marks to them. I was worried that there might be bed bugs on my room but they said that it's mosquitoes (even though it was december). I can see that there is another review here (written July 30, 2013) which mentions also the problem with insect bites so it has happened to someone else as well. However, the way how hotel management and staff handled the situation was professional. After seeing my bite marks, they immediately said that I can get a new room for the last night. They upgraded me to much better room and there was some complimentary chocolate bar on the bed. On my last morning, I didn't notice any new bite marks so getting a new room solved problem. When checking out, the receptionist said that they had inspected my first room but were not able to find any traces of bed bugs or other insects.
So basicly I can recommend this hotel but I would suggest that you ask for a refurbished room in higher floors.
- Official Description (provided by the hotel):
- If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more less
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- Also Known As:
- Berna Hotel Milan
- Hotel Berna Milan