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“First class customer service.”
Review of Hotel Berna

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Hotel Berna
Ranked #13 of 428 Hotels in Milan
Certificate of Excellence
Edinburgh, United Kingdom
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“First class customer service.”
Reviewed 23 January 2014

This is one of the friendliest hotels we have stayed in. The staff were very courteous and even the barman took time to come out from behind the bar and have a chat with us. The hotel was very clean, the breakfast choice was excellent and its within easy walking distance from the main railway station. Would highly recommend it for a short stay.

Room Tip: Rooms were a bit small and the bin collecors were not quiet in the early hours of the morning. We st...
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronnie_Allan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (717)
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English first
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 January 2014

The staff are the best staff that I have experienced in a hotel (and I do travel a lot !) . They were caring, professional and very pleasant. They are all clearly well trained and go the extra mile with customer service. This is why I chose the hotel in the first place, as often I find that staff are not interested in their customers - it does matter - so thank you .

The location is good as it is a four minute walk to the station. Breakfast is really good, rooms are nice ( very clean) but not spectacular. overall I would recommend the hotel.

Stayed January 2014, travelled with family
Helpful?
1 Thank salio90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Beach, California
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 January 2014 via mobile

When entering the lobby, average hotel however , it's not until you get into the Up to date " contemporary " design of the sleeping room where you realize " details" have been considered to great extent. The ultimate is the " rubber ducks" that the hotel invites you to take to keep laughter in your day! The staff was very pleasant and professional , the location ideal from Milano Centrale - 5 minutes. Free Wifi a plus when most professional travel with several devices. Comfy beds, linens nice and crisp. I will definitely put this on a " return to hotel" when transiting thru Milan.

Stayed January 2014, travelled on business
Helpful?
Thank Mamezcua12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Hague
Level Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 January 2014 via mobile

What a joy it was to stay here. The rooms might be a bit small but they have everything you need. I loved the breakfast buffet but ate too much. The happy hour also has a small buffet of snack to go with a glass of wine. Finally the staff were extremely helpful and they really did mak me feel like an honored guest. Should you stay at the Hotel Berna, you won't be sorry.

Stayed January 2014, travelled with friends
Helpful?
1 Thank CraneMountain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bunbury western Australia
Level Contributor
163 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 20 January 2014

This Hotel obviously prides itself on customer service and the multi-national staff that we came into contact with were all extremely courteous and helpful. This really made it stand out from everywhere else we stayed on our holiday. Everything was clean and well maintained. The breakfast buffet is outstanding - something to suit every preference. They also had gluten free bread on hand for me. Rooms were nice, bathroom small but clean. The beds are very firm (like most in Italy), actually they were the hardest we came across, but you can request a mattress topper which helps. They have a big selection of pillows, free softdrinks and water in the minibar and free tea and coffee making either in room or in the lounge area. The only thing missing is a bedside clock. They also have a great birthday special so if you are looking for somewhere near your birthday check it out. The location is very convenient to the train and airport shuttle bus. This hotel's attention to detail and service is second to none.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ozi-gal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melkbosstrand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 January 2014

We were a group of 20 people (families) that stayed at Hotel Berna. The hotel is located close to Milano Centrale and the Metro which makes it very easy. The breakfast was superb! Nice variety! The front desk staff were friendly and handled the booking in of a large group like us, very good. We had drinks at the bar and were supplied with very nice and filling snacks - we were very surprized. I can recommend this hotel and would definitly stay there again.

Room Tip: Excellent value for money.
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  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melkbosstrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rutherfordton, North Carolina
Level Contributor
65 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 15 January 2014

The Hotel Berna offers a full breakfast buffet every morning with an extensive selection. The fresh fruit is a real plus.

Helpful?
1 Thank Lyke2Travel4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Berna

Property: Hotel Berna
Address: Via Napo Torriani 18, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#2 Family Hotel in Milan
#6 Business Hotel in Milan
#6 Romantic Hotel in Milan
#12 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Berna 4*
Number of rooms: 116
Official Description (provided by the hotel):
If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more   less 
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Also Known As:
Berna Hotel Milan
Hotel Berna Milan

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