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“Perfect service”
Review of Hotel Berna

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Hotel Berna
Ranked #12 of 428 Hotels in Milan
Certificate of Excellence
Luxembourg
Level 6 Contributor
153 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
“Perfect service”
Reviewed 19 February 2014

Hotel Berna is one of many rather dull looking hotels in the area close to Milano Centrale. This one really stands out for doing its outmost to give excellent service. It is often possible to ask for advice or extras, but here you actually felt truly welcome doing it. If the Italian government was run this way, Italy would have no problems. When the manager e-mailed after the stay and asked for improvement, there is only one thing to say. Bravo!

  • Stayed January 2014, travelled as a couple
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    • Cleanliness
    • Service
Helpful?
Thank Luxotraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Shanghai, China
Level 5 Contributor
67 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 19 February 2014

Hotel Berna hides in a quiet street close to Milan Central Station. There are quite a few other hotels on the same street. My room is quite big in European standard and bigger than I expected. The breakfast is good and above the average four star hotel's. There are many choices and cappuciino is fine. All the staffs I met were very friendly and helpful. The only downside is that the paper thin wall, I can hear my Russian neighbor talking late at night.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Youhanguc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern, Switzerland
Level 5 Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 February 2014 via mobile

We chose this hotel because we wanted to be close (walking distance) to Milano Central Station as we had luggages. It probably had the best review of all hotels close by. Hotel was a 5min walk once you step out of the station. At first I thought that the immediate area around the station was not a good area but it was fine. The street where the hotel is located is also lined with other hotels mostly 3 stars. Hotel Berna was rated 4 stars (Europe 4 stars, which in my opinion is about US 3.5 stars). Outside the hotel looked ordinary but inside it was decent. All reviews are correct about the service. From the check-in, bar area, bellboy (especially), the folks were very warm and accommodating to guests. Rooms were small as expected but beds were comfortable and bathroom looked recently renovated. If I need a hotel close to the train station, I would go back. To get to Duomo area, you have to get on the subway. There are some restaurant choices walking distance from hotel. My husband left his laptop in the safe upon checkout. He only noticed it when we got back in Switzerland the morning after. When he called the hotel they said they had it and was found by housekeeping. Even though we checked out at 10am, we left our luggages at the hotel and came back at 5pm to pick it up. I wish they would have notified us sooner (same day) that we left a laptop, I'm sure housekeeping would have cleaned by 5pm. Especially for an item such as a laptop that surely is important to a guest. There is a chance that the guest is just in the area and can pick up the item. We had to arrange FedEx service to get laptop back. Still thankful that it didn't get lost though. Overall good choice close to main station.

Stayed January 2014
Helpful?
2 Thank Nella15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New England
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 February 2014

breakfast was included with our room. What a spread! Great service too if you want a cappucino or espresso.

Helpful?
Thank Jubilate7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norwood, NJ
Level 5 Contributor
63 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 February 2014

Nice hotel with a friendly staff. Rooms are small, typical of European hotels, but clean and comfortable. Shower is very small. The area is very nice, close to the train station and the metro with good restaurants close by.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 February 2014

This hotel is simply amazing. I was very pleased with the experience of having stayed here.

Its located very close to the Milano Central train station, we arrived via trenitalia and had a simple short walk over to the hotel.

The reception desk team are full professionals, very knowledgeable about Milan - and we had alot of queries... how to get around, where is this or that place. Very friendly chaps. We asked for a recommendation for dinner that was within walking distance, and they were able to recommend a few very good establishments (instead of the typical, go to this or that area where there are restaurants) - and further draw out on the map how to walk there. Likewise when we wanted to get to the airport, they recommended a shuttle and advised how to get there - which was brilliant (considering I had done no research about Milan before getting there - this was enormously helpful).

The room itself is spotless, this hotel has a high standard for cleanliness.

One night we had gotten back late and the kitchen was closed. We asked if they could do us a favour after a long day, and they did - we were surprised with the beautiful meal they whipped up!

The breakfast selection was excellent, a very wide and tasty spread.

The thing that truly amazed me about this hotel was the small things... hotel staff that brought us to the room opened the mini bar and said - all free (how often do you hear that)... a little chart in the elevator that tells you the temperature expected that day... there is a little note about who to contact for every little service - by name of the employee that can help you... even when you check in, they give you a personalised print out with little details about Milan and wifi codes, and a coupon for a couple of welfare drinks... at the lobby is a little counter with a coffee machine and mineral water for an anytime drink.

These people really know their business and are pursuing excellence. I couldn't help but imagine that they themselves probably travel often, stay at other hotels and understand what makes the difference.

Was very very pleased to have selected Hotel Berna!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AnITGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trento, Italy
1 review
Reviewed 17 February 2014

My first time in Hotel Berna Milan was a surprise. Personal service, the owner acts as a lobby manager, can't forget Cesare the receptionist and the the welcome at breakfast, so generous to convince me to return to this spotless hotel near Central Station. Value for money at its best.
Ettore

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ettore Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Berna

Property: Hotel Berna
Address: Via Napo Torriani 18, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#2 Family Hotel in Milan
#6 Business Hotel in Milan
#6 Romantic Hotel in Milan
#11 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Berna 4*
Number of rooms: 116
Official Description (provided by the hotel):
If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more   less 
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Also Known As:
Berna Hotel Milan
Hotel Berna Milan

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