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“My favorite hotel in Milano” 5 of 5 bubbles
Review of Hotel Berna

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Hotel Berna
Ranked #14 of 430 Hotels in Milan
Certificate of Excellence
Varna, Bulgaria
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“My favorite hotel in Milano”
5 of 5 bubbles Reviewed 23 February 2014

Once again at my favorite Berna hotel!
We was warmly welcomed at 7am and got a very nice breakfast, beginning with a fresh carrot juice and smiling staff at the restaurant!
What a beautiful start of the day!

Stayed February 2014, travelled on business
Helpful?
Thank Dafina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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6,139 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (688)
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Abu Dhabi, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 23 February 2014

I stayed at this hotel for 2 nights and it was one of my biggest mistakes in my vacation plan in Italy, lets talk about the pros first: the hotel is nearby the train station, the minibar is free with several drinks, the room decor is mediocre if not below average. Everything could be tolerated except one thing, the air conditioner is intentionally disabled in our rooms and maybe all the other rooms which made the rooms hot and when we call the reception for this problem, they simply ignored us and asked us to open the windows. The breakfast is not a 4-star breakfast and there are a lot of rooms for development in their restaurant. Last but not least, the hospitality is poor in the reception. If you want to enjoy you time in Milan, do not stay at this hotel even if it is near the train station.

  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank ahmedalqayed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this review, 24 February 2014
Dear ahmedalqayed,

We are sorry you were not fully satisfied of the quality of your stay.

I understand that you experience has been greatly affected by the air-conditioning issue: it’s fair to say that all hotels in Milan turn off their air-conditioning system at the end of october and start it again in May, depending on the outside temperature, which in winter and spring is considered very cold and requires instead the central heating.

In effect, during the time of your stay, the city of Milan has experienced for 2 consecutive days a very unusual and exceptional climate, reaching an unbelievable 12 - 14 degrees during the day, whereas the usual seasonal temperature is under 5 degrees. This unpredictbale situation was totally out of our ocntrol and may have caused the temperature of some rooms to be warmer than usual, and for this I apologise.

With regard to the room, we are not a chain or luxury hotel (as the one on which you have posted a previous feedback) and offer three different room typologies for double use: Comfort, Quality, Superior.

They vary in size, furniture, upholstery and amenities and for a very small supplement you can book one of our recently renovated Superior rooms. I wish you would have only reported your dissatisfaction to the Staff and we would have done all our best to find a solution.

We pride ourselves on the courtesy and friendliness of our Staff and our top priority is to make all our guests feeling welcome and appreciated from the very first moment they pass through our doors and throughout their stay.

We certainly know there are areas where we can always improve, at the same time it seems the majority of our guests appreciate our customer service and we are saddened this was not your experience.

Hope you will greatly enjoy your trip in Italy.

Best regards,

Carlo Fontana, GM & Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
minneapolis
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 21 February 2014

We stayed here for 4 nights. We were very impressed with the service we received before we arrived . . . a checklist to indicate our preferences for pillows, towels, bedding, mini bar beverages (free!) . . . downloads for travel apps . . . advance check-in. The service overall was excellent, especially in the breakfast area. The front desk staff was helpful with recommendations, although probably due to the language difference, they seemed a bit curt at times. The hotel is perfectly located if you want to be near the Central Station. It is a just a couple minutes walking distance, but in a direction toward the center of the city, so you don't feel like you are in a train station neighborhood. The breakfast is plentiful and is served until 11:00, which is fantastic. The hotel is old, although some of the rooms are renovated. We had a renovated (superior) room. The bathroom was sparkling clean and large enough, though not huge by American standards. The room was decent size though not large, very clean, and mostly functional (no clock!). On the downside, the bed was extremely hard, and had some type of plastic covering under the bedding that made it very hot at night. Clothing storage was a bit inadequate. There was sort of a closet, but the configuration made it very dysfunctional. There were no drawers, just a few shelves. Be advised, the hotel has quite a variety of rooms in two different buildings. Some rooms are renovated; others are not. We looked at 3 different renovated rooms, and they were very dissimilar in both size and decor. If you are picky, ask to see the room first. Overall, we had a nice experience.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Marie32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
97 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 bubbles Reviewed 20 February 2014

My wife and I stayed at the hotel Berna for three nights. A big plus point of the hotel is its proximity to Milan Central railway station; it is literally a 5 minutes stroll on the flat from the airport Malpensa 2 coach shuttle drop off at the side of the station. To find the hotel; look across the main station concourse and you’ll see a radio station sign on top of a big building reading ‘105’ Walk to to that, go around the building and you are on Via Napo Torriani, hotel Berna is 50 metres down on the left.

Reception was fairly quick, a few people were ahead of us so it took about 10 minutes to book in. The reception staff member Andrea was very polite and efficient. He noted that we had booked a superior room and that I requested a quiet room and confirmed that we had that. Sadly although he had the info on his screen the reality was very different. We were allocated room 402, which had an elevator 1.5 m adjacent to us, another 2 m opposite and the housekeeping equipment store next to that, again no more than 2m from our door. Sadly this meant noise of staff arriving and all the other guests on that floor using the elevators all day from about 6am onwards. Not favourable for a few hours mid afternoon siesta.

You can buy the 24 or 48 hours Milan travel tickets from the reception to save time at the station.

However that was our only real problem. The room was small but had everything we needed; a nice large firm bed a decent shower and a safe. We were only there for three nights but if you are on a longer trip you might struggle for storage space a there is only one rack of hangers in a curtained alcove and a few very small shelves. See the attached photo’s. Similarly the bathroom is small but fine with sink, shower, toilet and bidet. The shower was brilliant, large ‘rainforest’ type head the size of a dinner plate and a hand held nozzle for the nooks and crannies. There were soap, shampoo etc supplied. There was a flat screen TV which had a lot of channels, the only English language I found were BBC world news and CNN but I didn’t go to Milan to watch TV so no problem. Another plus of the room was a free soft drinks minibar with Coke, fruit juice, water and fizzy orange, very welcome after a long hot journey.

Breakfast was good with a few minor niggles. There was a choice of cereals, fruit, yoghurt, pastries, cakes. A good selection of bread. Some cold cuts of meat, cheese and vegetables and scrambled eggs and bacon. A good selection of teas and standard coffee, staff will offer cappuccino etc. There is a juicer with fresh carrots if that’s your thing. The minor niggles for me were the orange juice which was cheap and nasty; I think it was a mix of cheap fresh juice and squash concentrate, for a 4 star that’s a cheap cut too far. My only other minor complaint was that eggs cooked other ways, fried, omelette etc were available for a charge of 6 euros, why? I mainly stay at 4 star hotels and this is the first time I’d been asked to pay for a fried egg. But breakfast overall was very good and you would have to be incredibly picky not to find plenty to enjoy. The dining room staff were all very welcoming, warm and efficient.

There is a small supermarket directly opposite the hotel entrance, 20 yards away, it’s called the ‘Continental Market’. You can get soft drinks and beer from a chiller, wine and spirits from the shelves and lots of snacks like nuts, crisps (that’s chips to our American friends) etc. It’s very cheap I bought some bottles of beer for 1 euro each and an ok bottle of wine for 5 euros.

Another big plus point for the hotel is there are lots of very good restaurants within a 2 – 10 minute walk. We ate at; La Buca, traditional trattoria. Out of hotel, turn right, first right 1 minute walk, excellent traditional Italian, friendly waiting staff. Pianetta Luna, same street as La Buca, 20 metres further on. A very friendly less formal place with self serve or table waited. Very friendly staff and a bit cheaper than a formal place. Pizza and Milanese cutlet were both excellent. Antica Osteria Cavallini, out of hotel turn left 5 minute stroll. Fantastic higher end eatery; everything we ate was top draw, the waiting staff very professional, not the cheapest but worth it; 2 courses and a bottle of wine 130 euros. Last but not least Mama Rosa, 5 minutes further down the road than the Cavallini. As good as Cavallini, great food, brilliant waiters, good wine and about 30% cheaper than Cavallini. 2 courses and a bottle of wine 100 Euros.


All in all I liked the hotel Berna a lot. Okay we had the niggle of a loud room when we asked for a quiet one, so one mistake, we can live with that. The location cannot be bettered. The hotel is spotlessly clean as are the rooms. The rooms are small but not tiny and have everything you could wish for a comfortable stay. The breakfast is almost great and every member of staff is friendly, smiling and good at their job; apart from whoever allocated our room, ha ha.

Go you’ll enjoy it.

Room Tip: Don't get rooms 01 or 02 they are next to the lifts and stairs
See more room tips
  • Stayed February 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
5 Thank glasgowcouple1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luxembourg
Level Contributor
154 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 19 February 2014

Hotel Berna is one of many rather dull looking hotels in the area close to Milano Centrale. This one really stands out for doing its outmost to give excellent service. It is often possible to ask for advice or extras, but here you actually felt truly welcome doing it. If the Italian government was run this way, Italy would have no problems. When the manager e-mailed after the stay and asked for improvement, there is only one thing to say. Bravo!

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Luxotraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shanghai, China
Level Contributor
66 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 19 February 2014

Hotel Berna hides in a quiet street close to Milan Central Station. There are quite a few other hotels on the same street. My room is quite big in European standard and bigger than I expected. The breakfast is good and above the average four star hotel's. There are many choices and cappuciino is fine. All the staffs I met were very friendly and helpful. The only downside is that the paper thin wall, I can hear my Russian neighbor talking late at night.

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Youhanguc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern, Switzerland
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 19 February 2014 via mobile

We chose this hotel because we wanted to be close (walking distance) to Milano Central Station as we had luggages. It probably had the best review of all hotels close by. Hotel was a 5min walk once you step out of the station. At first I thought that the immediate area around the station was not a good area but it was fine. The street where the hotel is located is also lined with other hotels mostly 3 stars. Hotel Berna was rated 4 stars (Europe 4 stars, which in my opinion is about US 3.5 stars). Outside the hotel looked ordinary but inside it was decent. All reviews are correct about the service. From the check-in, bar area, bellboy (especially), the folks were very warm and accommodating to guests. Rooms were small as expected but beds were comfortable and bathroom looked recently renovated. If I need a hotel close to the train station, I would go back. To get to Duomo area, you have to get on the subway. There are some restaurant choices walking distance from hotel. My husband left his laptop in the safe upon checkout. He only noticed it when we got back in Switzerland the morning after. When he called the hotel they said they had it and was found by housekeeping. Even though we checked out at 10am, we left our luggages at the hotel and came back at 5pm to pick it up. I wish they would have notified us sooner (same day) that we left a laptop, I'm sure housekeeping would have cleaned by 5pm. Especially for an item such as a laptop that surely is important to a guest. There is a chance that the guest is just in the area and can pick up the item. We had to arrange FedEx service to get laptop back. Still thankful that it didn't get lost though. Overall good choice close to main station.

Stayed January 2014
Helpful?
2 Thank Nella15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Berna

Property: Hotel Berna
Address: Via Napo Torriani 18, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#2 Family Hotel in Milan
#6 Business Hotel in Milan
#6 Romantic Hotel in Milan
#13 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Berna 4*
Number of rooms: 116
Official Description (provided by the hotel):
If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more   less 
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Also Known As:
Berna Hotel Milan
Hotel Berna Milan

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