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“Great service and food”
Review of Hotel Berna

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Hotel Berna
Ranked #13 of 428 Hotels in Milan
Certificate of Excellence
Lausanne, Switzerland
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Great service and food”
Reviewed 27 February 2014

This hotel does service right. Even before you go on your trip they allow you to 'personalize' your room by choosing things like pillow type, room temperature, and bed covering. Also you can choose what you want in your mini-bar which is free of charge! Also when I emailed them in advance about how to get to a location just outside of town they provided me with detailed instructions on how to get there that were easy to follow. The hotel is located close to the central train station as well as at the metro. When arriving at the hotel you receive a friendly greeting from the doorman as well as the front desk. The front desk was more than willing to answer all my questions and was very helpful in determining how to get around town. Also the hotel will send you an email with recommended apps to download about the city. I downloaded one of the apps and used it to navigate through the city. It worked offline and offered walking tours. I was very pleased the hotel had suggested this app to me. The breakfast buffet was delicious offering many sweet and savory options. The room service food was very good especially the pizza. And at 10 euros it was a very good deal. Just be aware that the rooms are typical European size meaning small but overall they were well organized and there was enough room for 2 people. The room was very clean. Street noise was not a problem. The wifi worked well and was free. I would definitely stay at the Hotel Berna again!

Room Tip: If possible ask for a room that is not on the street.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Fam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (707)
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  • English first
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English first
Kuala Lumpur, Malaysia
Level Contributor
123 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 25 February 2014

This hotel is fantastic, and the whole service feels really personal. Right from the personal page they offer to you to customize your room, to the free mini bar ( a first for me after many years of staying in various hotels! ) - and to top it off, a rubber ducky was waiting for me in the bathroom.

The room is clean, though quite small. The room was comfortable however but barely much room to walk after the sofa was converted to a third bed. The scent although was nice was a little overpowering, but it wasn't too bad. The whole room was clean and comfortable and that's what matters. Did I mention about the free mini bar? It was stocked with coke, orange juice and stuff. The room doesn't overlook anything glamorous but the location is perfect if you're here to catch the trains to Tirano for the Bernina Express, as the hotel is just 10 minutes walk to the train station! There are also no shortage of restaurants nearby, check out Su Garden nearby, one of the best Asian restaurants I have ever been to.

Speaking of food, this hotel's breakfast is simply amazing!! You have everything from cold cuts to cereals to eggs to variety of breads and desserts, various tea and coffee and even cup noodles! They have really outdone themselves in this department - for a European hotel, this is way way more than the average hotel offer for breakfast ! The spread is just amazing for a small hotel of this size.

This little hotel is really amazing and the personal touch in which they welcome guests is really something that I don't even get from 5 star hotels. Highly recommended.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kenpoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torrington, Connecticut
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 February 2014

Stayed here two different nights in Feb. Very close to the train station, which is a great feature. Room was fine, normal smaller European room. Service was outstanding, breakfast was great. Overall, I would stay here and recommend to anyone. if you want a great place at a good price.
Only issue was that it was warm in the room and the AC wasn't available, however you could open the windows to cool things off. Staff is outstanding !

Room Tip: Just let them no before hand what type of room your looking for and they will accommodate
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DTP1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torquay, United Kingdom
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 24 February 2014

Extremely helpful and friendly staff both prior to and during stay. Wonderful breakfast. Thanks to Elena, Andrea and Carol in particular. Good value for Milan and well positioned to get to most things quickly.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Neil D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 23 February 2014 via mobile

Pros:
The location, breakfast, friendly staff, and mini-bar.

Cons:
The rooms are very hot and you cannot control the temperature. The hair dryer was at least 20 years old and barely worked. The bed was really hard. It was very very noisy - we heard every conversation the people one room over had, and the hallway noise woke us up throughout the night.

Overall, I would not stay here again due to the paper thin walls and hot rooms.

Stayed February 2014
Helpful?
1 Thank TravelTripVacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Varna, Bulgaria
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 February 2014

Once again at my favorite Berna hotel!
We was warmly welcomed at 7am and got a very nice breakfast, beginning with a fresh carrot juice and smiling staff at the restaurant!
What a beautiful start of the day!

Stayed February 2014, travelled on business
Helpful?
Thank Dafina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 February 2014

I stayed at this hotel for 2 nights and it was one of my biggest mistakes in my vacation plan in Italy, lets talk about the pros first: the hotel is nearby the train station, the minibar is free with several drinks, the room decor is mediocre if not below average. Everything could be tolerated except one thing, the air conditioner is intentionally disabled in our rooms and maybe all the other rooms which made the rooms hot and when we call the reception for this problem, they simply ignored us and asked us to open the windows. The breakfast is not a 4-star breakfast and there are a lot of rooms for development in their restaurant. Last but not least, the hospitality is poor in the reception. If you want to enjoy you time in Milan, do not stay at this hotel even if it is near the train station.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ahmedalqayed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this review, 24 February 2014
Dear ahmedalqayed,

We are sorry you were not fully satisfied of the quality of your stay.

I understand that you experience has been greatly affected by the air-conditioning issue: it’s fair to say that all hotels in Milan turn off their air-conditioning system at the end of october and start it again in May, depending on the outside temperature, which in winter and spring is considered very cold and requires instead the central heating.

In effect, during the time of your stay, the city of Milan has experienced for 2 consecutive days a very unusual and exceptional climate, reaching an unbelievable 12 - 14 degrees during the day, whereas the usual seasonal temperature is under 5 degrees. This unpredictbale situation was totally out of our ocntrol and may have caused the temperature of some rooms to be warmer than usual, and for this I apologise.

With regard to the room, we are not a chain or luxury hotel (as the one on which you have posted a previous feedback) and offer three different room typologies for double use: Comfort, Quality, Superior.

They vary in size, furniture, upholstery and amenities and for a very small supplement you can book one of our recently renovated Superior rooms. I wish you would have only reported your dissatisfaction to the Staff and we would have done all our best to find a solution.

We pride ourselves on the courtesy and friendliness of our Staff and our top priority is to make all our guests feeling welcome and appreciated from the very first moment they pass through our doors and throughout their stay.

We certainly know there are areas where we can always improve, at the same time it seems the majority of our guests appreciate our customer service and we are saddened this was not your experience.

Hope you will greatly enjoy your trip in Italy.

Best regards,

Carlo Fontana, GM & Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Berna

Property: Hotel Berna
Address: Via Napo Torriani 18, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#2 Family Hotel in Milan
#6 Business Hotel in Milan
#6 Romantic Hotel in Milan
#12 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Berna 4*
Number of rooms: 116
Official Description (provided by the hotel):
If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more   less 
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Also Known As:
Berna Hotel Milan
Hotel Berna Milan

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