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“Special place ... lots of character”
Review of Hotel Berna

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Hotel Berna
Ranked #13 of 428 Hotels in Milan
Certificate of Excellence
Atlanta, Georgia
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Special place ... lots of character”
Reviewed 5 March 2014

Cute little hotel with a lot of charm and character. Easily the best service I received anywhere in Europe (and I was there for 8 nights) ... and better than most hotels I've been in, in the US also. Someone was always bringing me bottled water, helping with bags/directions, etc. ... no waiting to be asked. And the breakfast - WOW ... I was unfortunately dealing with a stomach bug from earlier in the week, but when I let the waiter know that, I was brought freshly made carrot juice (they have a juicer right there). I didn't know this, but confirmed later that it's great for stomach upset.

The room was almost incidental, just a place to sleep, but it was clean and the bed was soft and had everything I needed, including free wifi! And, it's easy walking distance to the Duomo (gorgeous people up and down every street on the way).

If you're going for room size, this isn't your place, but for charm, location, warmth and over-the-top service, Hotel Berna is outstanding.

Room Tip: I had the "comfort room" or something like that - the least expensive available, I think...
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  • Stayed February 2014, travelled on business
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    • Service
Helpful?
2 Thank Jennifer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Anoka, Minnesota
Level Contributor
81 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 3 March 2014

Spent 3 nights at the Hotel Berna in Milano Italy. Staff was very professional and courteous. They looked very proud to be working for Hotel Berna and that extended to their appearance and interaction with guests.

I had a Comfort room, which by American standards was a small but very comfortable room. Perfect for business travel. Desk to work at, free wi-fi.

Check in and check out was easy and quick.

Breakfast was a real treat. Included in my price was access to the breakfast hall. The staff inside the breakfast room are great. The options for breakfast ran from the typical Italian breakfast of pastries, coffee, hot chocolate, to American tastes of scrambled eggs and bacon, to egg bakes, etc. VERY GOOD!

Another surprise in the room is a stocked mini bar included in the cost of the room. The bar contained Coke, Diet Coke, Fruit Juices, and Water. All restocked every day and again free of charge.

Hotel Berna is two blocks from the Milano Centrale train station and close to tourist sites like the Duomo and Arcade. Decent dining options within walking distance nearby.

Would happily return to this hotel if I ever need to travel to Milan again.

  • Stayed February 2014, travelled on business
    • Value
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Helpful?
2 Thank Tolson70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Istanbul, Turkey
Level Contributor
43 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 March 2014

Almost all reviews about this hotel are great and I believe they earn it. With your booking of your room you receive your personal account and may ask for anything according to your preference including a free minibar. This idea of minibar and rubber duck are wonderful ideas, which are not forgettable and I would congratulate the owner and the stuff, whichalso contributes to this personal approach of the hotel. Thank you for the good stay. We had a 10 day trip covering Milan, Verona, Venedik and Bologna, with four 4 star hotel experiences, you are defenitely the best.

  • Stayed February 2014, travelled as a couple
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Helpful?
1 Thank Berrin_2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
U.S. Navy
Level Contributor
6 reviews
3 hotel reviews
Reviewed 2 March 2014

Great little hotel. Pet friendly (they even provided a little pillow and water/food bowls for them). Heated towel racks, jacuzzi tub and great personalized services. Very attentive staff and right by the central train station.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Powder74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
46 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 27 February 2014

This hotel does service right. Even before you go on your trip they allow you to 'personalize' your room by choosing things like pillow type, room temperature, and bed covering. Also you can choose what you want in your mini-bar which is free of charge! Also when I emailed them in advance about how to get to a location just outside of town they provided me with detailed instructions on how to get there that were easy to follow. The hotel is located close to the central train station as well as at the metro. When arriving at the hotel you receive a friendly greeting from the doorman as well as the front desk. The front desk was more than willing to answer all my questions and was very helpful in determining how to get around town. Also the hotel will send you an email with recommended apps to download about the city. I downloaded one of the apps and used it to navigate through the city. It worked offline and offered walking tours. I was very pleased the hotel had suggested this app to me. The breakfast buffet was delicious offering many sweet and savory options. The room service food was very good especially the pizza. And at 10 euros it was a very good deal. Just be aware that the rooms are typical European size meaning small but overall they were well organized and there was enough room for 2 people. The room was very clean. Street noise was not a problem. The wifi worked well and was free. I would definitely stay at the Hotel Berna again!

Room Tip: If possible ask for a room that is not on the street.
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  • Stayed February 2014, travelled with family
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Helpful?
5 Thank Fam H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
123 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 25 February 2014

This hotel is fantastic, and the whole service feels really personal. Right from the personal page they offer to you to customize your room, to the free mini bar ( a first for me after many years of staying in various hotels! ) - and to top it off, a rubber ducky was waiting for me in the bathroom.

The room is clean, though quite small. The room was comfortable however but barely much room to walk after the sofa was converted to a third bed. The scent although was nice was a little overpowering, but it wasn't too bad. The whole room was clean and comfortable and that's what matters. Did I mention about the free mini bar? It was stocked with coke, orange juice and stuff. The room doesn't overlook anything glamorous but the location is perfect if you're here to catch the trains to Tirano for the Bernina Express, as the hotel is just 10 minutes walk to the train station! There are also no shortage of restaurants nearby, check out Su Garden nearby, one of the best Asian restaurants I have ever been to.

Speaking of food, this hotel's breakfast is simply amazing!! You have everything from cold cuts to cereals to eggs to variety of breads and desserts, various tea and coffee and even cup noodles! They have really outdone themselves in this department - for a European hotel, this is way way more than the average hotel offer for breakfast ! The spread is just amazing for a small hotel of this size.

This little hotel is really amazing and the personal touch in which they welcome guests is really something that I don't even get from 5 star hotels. Highly recommended.

  • Stayed February 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
2 Thank Kenpoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Torrington, Connecticut
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 25 February 2014

Stayed here two different nights in Feb. Very close to the train station, which is a great feature. Room was fine, normal smaller European room. Service was outstanding, breakfast was great. Overall, I would stay here and recommend to anyone. if you want a great place at a good price.
Only issue was that it was warm in the room and the AC wasn't available, however you could open the windows to cool things off. Staff is outstanding !

Room Tip: Just let them no before hand what type of room your looking for and they will accommodate
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  • Stayed February 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank DTP1966
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Berna

Property: Hotel Berna
Address: Via Napo Torriani 18, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#2 Family Hotel in Milan
#6 Romantic Hotel in Milan
#6 Business Hotel in Milan
#12 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Berna 4*
Number of rooms: 116
Official Description (provided by the hotel):
If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more   less 
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Also Known As:
Berna Hotel Milan
Hotel Berna Milan

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