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“Great Hospitality”
4 of 5 bubbles Review of Hotel Berna

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Hotel Berna
Ranked #14 of 431 Hotels in Milan
Certificate of Excellence
NJ
1 review
“Great Hospitality”
4 of 5 bubbles Reviewed 18 March 2009

Great location and hospitality for a very resonable price. Ten minute walk from central station, clean and inviting, comfortable beds, fabulous breakfast buffet, complementary beverages in room.

  • Stayed March 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank schlepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this review, 27 March 2009
Dear shlepper,

Thank you for reviewing Hotel Berna.

We were delighted to read that you thought we had "great hospitality" and were "clean and inviting", and wrote, "for a very reasonable price". Our main goal is make our guests feel welcome and comfortable. This was how we came up with the idea for our complementary nonalcoholic mini bars. We hope you also benefited from the free 30 min. internet and coffee/tea corners in the hotel.

Our convenient location makes it easy for our guests to visit the city however they desire: metro, train, bus or walking. After you start your day with our "fabulous breakfast buffet", you are ready for your exciting adventures in Milan. We hope you were able to really visit and see the city while you were with us.

We hope you come and stay with us again soon! Thank you for choosing Hotel Berna.

Sincerely,
Carlo Fontana, GM & the Staff
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6,209 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Belgium
1 review
5 of 5 bubbles Reviewed 16 March 2009

I have never seen such a perfect service : No question was to much to answer, the hotel staff was absolutely excellent : they were pro-active and very service-minded.

The hotel is absoluty clean and well taken care off.
Mini bar included in the price is very much appreciated !

I advise this hotel for your business and leisure trips !!!!

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CV632
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this review, 24 March 2009
Dear CV632,

Thank you for reviewing Hotel Berna. We were delighted to read your comments about us. We loved all of your comments, but the opening one "I have never seen such a perfect service", left us speechless. We passed on all of your compliments to our staff and told them to keep up the good work. Though we enjoyed reading the comment, we feel we are still learning and know we must continue to improve for our beloved guests.

The free nonalcoholic mini bars, 30 min WiFi, coffee, tea and snack corners, and antipasto with purchase of drink at our bar, are a few ways we like to say "Thank You" and "Come Back". We hope you enjoyed our delicious breakfast buffet with "to go" coffee service.

We welcome you back anytime and hope to see you soon!

Sincerely,
Carlo Fontana, GM
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madrid
Level Contributor
8 reviews
6 hotel reviews
4 of 5 bubbles Reviewed 16 March 2009

The location was very good, near the central station and the underground. The room was clean. We were lucky, it was bigger than the rest and the breakfast was good.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fubuu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this review, 24 March 2009
Dear fubuu,

Thank you for reviewing Hotel Berna. We were delighted to read your compliments about our hotel's location, cleanliness, room size, and breakfast. We hope our convenient location made it easy for you to really enjoy and get around easily in Milan.

Our rooms vary in size, upholsteries, furniture and amenities. Should you wish for a larger room, please ask our reception staff to assist you in booking a room that best suits your needs. We pride ourselves on the cleanliness of our hotel thanks to our dedicated housekeeping staff, most have been with us for 10 years or more.

Please come back and stay with us when in Milan. Thank you for choosing Hotel Berna!

Sincerely,
Carlo Fontana, GM
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Easton, PA
Level Contributor
61 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed 14 March 2009

We stayed there for one night at the end of February 2009 on our way to Rome from Zurich. I had booked a Superior room, they upgraded us to a room in their "new" building right across the street. The room was new and clean, typical Italian hotel room size, but it only had a shower stall, no tub. The hotel is a 5 minute walk from the Milano Centrale train station. The food selections at breakfast was outstanding, the best we have had in Italy in the last 10 years (other than that served at the UNA Century Milano). The hotel was an excellent value, 175 Euros, for an expensive town like Milan. The street location was quiet (other than some street work the City was doing), it is mostly business-class hotels with small stores on the ground floor.

We will definately stay there on our next trip through Milan.

.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pennsylvania1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, GM at Hotel Berna, responded to this review, 19 March 2009
Dear Pennsylvania1,

Thank you for taking time to review Hotel Berna. We were delighted to read your comments about the room, breakfast, location and us being "an excellent value". But we especially liked the "We will definitely stay there on our next trip through Milan" comment. We really hope all of our guests will come back and stay with us. And, we know a satisfied customer will return again and again. We suggest to all our guests, wishing to have a room with a bath tub, to ask our reception staff at time of making reservation or when booking directly via our website in the notes section of your request. We currently have bath tubs in only a few rooms throughout the hotel which are available upon request and subject to availability.

It was a pity you only stayed one night. We would have loved to pamper you some more. Milan is a great city filled lots of museums, operas, sporting events, expos and shopping. We hope you will come back and stay longer. Hope to see you soon!

Sincerely,

Carlo Fontana - GM & the Staff
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Kaysville, Utah
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 13 March 2009

Close to the train station, but far from the sights of the city. Good breakfast. Nice rooms. Very helpful staff.

  • Stayed March 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RyanS17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vadstena, Sweden
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 March 2009

Stayed a couple of nights at this hotel in Milan for football and culture.
I can confirm the positive reviews about Berna Hotel.Though a non exciting exterior and situated off Il cuore di Milano, I met with kind and very helpful staff, nice bar and reading room, fantastic breakfast, clean and tidy rooms, though somewhat small.
All at reasonable price.

/ Andy Pandy, Sweden

  • Stayed February 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ForzaRoma_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, GM at Hotel Berna, responded to this review, 19 March 2009
Dear ForzaRoma_8,

Thank you for reviewing Hotel Berna. We really appreciate all of the nice compliments written about our Hotel and staff. We feel our convenient location is perfect for guests that want to really experience all that Milan has to offer (Sporting events, Expos, Museums, Shopping). We hope you were able to see and experience Milan while you were our guest. Most of all we hope you felt welcome and comfortable.

Your comment "All at reasonable price", meant a lot to us. At Hotel Berna we are proud to offer "free extras": in room nonalcoholic minibar, 30 min WiFi at 4 computer work stations complete with printers, coffee, tea and snack corners throughout hotel, antipasto buffet with purchase of drink at our American Bar, and to go coffee service at our breakfast buffet. These are a few of the ways we like to show our gratitude for choosing us.


We are so glad you thought our rooms were "clean and tidy". We are very proud of our housekeeping staff, most have been with us for 10 years or more. Should you wish for a larger room next time, please ask our reception staff at time of booking, they will be happy to assist you. Please take notice: when booking directly through us at our website , we have a "best price" guarantee and offer small benefits for booking directly through us.

We hope to see you again in Milan! Thank you for choosing Hotel Berna.

Sincerely,

Carlo Fontana - GM & the Staff
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Oxford
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 10 March 2009

Staff always extremely helpful - often offering advice about where and how to get there when you would not expect. Free items in mini-bar and wonderful snacks with aperitif in bar contributed to a worry free stay.

  • Stayed March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julcee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this review, 24 March 2009
Dear Julcee,

Thank you for reviewing Hotel Berna. We were delighted to read your comment about our staff "always extremely helpful". We have a very experienced and well trained staff which we are proud of. Our policy is: Do everything you can to take care of your guests and they will come back again and again.

The "free items" (nonalcoholic mini bar, 30 min. internet, snacks, tea, coffee, antipasto with purchase of drink at bar) are how we like to say "Thank You" to our guests for choosing Hotel Berna.

On your next visit, be sure to try our delicious breakfast buffet. It is the perfect way to start your day and is quality controlled daily.

We hope to see you again in Milan soon!

Sincerely,
Carlo Fontana, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Berna

Property: Hotel Berna
Address: Via Napo Torriani 18, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#2 Family Hotel in Milan
#6 Business Hotel in Milan
#6 Romantic Hotel in Milan
#13 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Berna 4*
Number of rooms: 116
Official Description (provided by the hotel):
If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more   less 
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Also Known As:
Berna Hotel Milan
Hotel Berna Milan

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