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“Nice place!”
Review of Hotel Berna

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Hotel Berna
Ranked #11 of 427 Hotels in Milan
Certificate of Excellence
Espoo, Finland
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Nice place!”
Reviewed 22 March 2009

We spent only one night in Milan, and chose this hotel because it is near to the railway station Milan. It was very easy to find from the railway station, just five minutes to go. very friendly staff! Our room was comfortable and clean. Minibar was for free to use (there are only no-alcohol drinks in the minibar, which was okey for me). The breakfast was the best thing, very delicious and many dishes to choose, especially the wide selection of cakes!

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sisilisko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this review, 31 March 2009
Dear Sisilisko

Thank you for reviewing Hotel Berna. Our close proximity to the central station is perfect for those traveling by train. We were so glad you found the room to be "comfortable and clean" and that you liked the free nonalcoholic minibar in your room. We want all of our guests to feel as comfortable and welcome as possible when they are with us.

We also read you liked our breakfast buffet. Our guests come to us from all over the world and that is the reason we offer such a large variety of food and beverage on our buffet. Our breakfast is controlled daily for quality, variety and service.

We hope you will come back and stay with us again. Thank you for choosing Hotel Berna!

Sincerely,
Carlo Fontana, GM & the Staff
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New Haven, Connecticut
Level 4 Contributor
35 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 21 March 2009

We stayed at the Hotel Berna in Milan for three nights this month. Our flight arrived very early in the morning on the first day but we were able to store our bags at the hotel, and later on, checked in a little early. Because of this, it was not the exact kind of room we were booked to be in, but we liked it and chose to stay. It was comfortable, quiet, and convenient. The bed and pillows were comfortable and we were warm enough. We enjoyed the free non-alcoholic drinks in our little fridge and I particularly welcomed the marvelous stainless steel hot water pot which made quick cups of reviving tea. If only all hotels could have a hot pot! Our bathroom was designed in the “galley” style in that it was a long narrow space; we managed ok but only one slim person at a time could fit in there.

The breakfast is everything everyone has been raving about. I was really surprised at the variety of food, including several kinds of fresh fruit, various croissants, rolls, cereals, meats, veggies, juices, and even decadent Italian cakes. The coffee was good and my husband particularly enjoyed his freshly made cappuccinos.

The Berna, located on a street with several hotels, is very close to the train station so it was easy to find after getting off the Malpensa airport bus, and it was just as easy to take the train to our next city. The Metro is close by and easy to use, and the above-ground trams got us anywhere we needed to go. We walked a lot, too. It was easy and affordable to get around Milan. (But food is horribly expensive!) The train station and metro, however, attract the usual cast of shady characters like the pushy guys in the stations carrying plastic envelopes and trying to convince you to make a “donation”. There were also several “ladies of the evening” (who looked like a group of middle aged aunts in go go boots) loitering near our hotel.

All in all, we really enjoyed our stay at the Berna. Everyone who works there, especially the cheery breakfast room folks, works very hard to make your visit a happy one. If I visit Milan again, I will stay at the Hotel Berna.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
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Helpful?
3 Thank ArtTraveler A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this review, 27 March 2009
Dear BelleArt

Thank you for taking the time to review Hotel Berna. We really enjoyed reading your comments and appreciate all of your feedback.

Our check out time is 12 noon and our check in is at 2 PM. Whenever possible, we allow early check in for our guests as a courtesy. However, it is based on a first room available system and we cannot guarantee the room will be exactly as booked.

Our rooms vary in size, upholsteries, bathrooms, and furniture. We are not a chain hotel and our rooms are not all the same. Should you wish for a larger room (or bathroom) next time, please ask our reception staff, they will be happy to assist you in booking a room that best suits your needs.

We were delighted to read that you enjoyed our breakfast. Our breakfast is always a 'crowd pleaser' and is controlled daily for quality, variety and service. We also added 'to go' coffee/tea service to our buffet for those who like to have one more cup for the road.

Milan is no different from any other European city and we urge all of our customers to be prudent when out and about in the city, especially at night. We have live security cameras installed throughout the hotel, at all entrances and sides of building. Hotel Berna sits alongside 13 other busy hotels and is known as a tranquil area of Milan.

We hope you will come back and stay with us again. We look forward to welcoming you back soon!

Sincerely,
Carlo Fontana - GM & the Staff
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Thessaloniki, Greece
Level 4 Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 21 March 2009

Upon arrival we were upgraded from a superior to an executive room, situated in the building across the street from the main hotel premise.

- Rooms and bathrooms are nothing special, both in terms of size and of the style/equipment offered. We had a back-alley view that mostly urged us to keep the curtains closed off. TV channel options were very limited, particularly for non-italian speakers. Our room was recently renovated and cleanliness was spotless.

- The staff are truly excellent - very helpful and pleasant, always smiling and willing to accommodate their customers' requests. They really make the difference here.

- Breakfast is also excellent, and served in pleasant surroundings.

- Room service options are only of the snack variety. On the flip side, the nearby restaurants are quite good.

- Internet access ( wireless ) is faultless, and for most visitors essentially free of charge ( those who have booked directly through the hotel ). There are also computers and printers in both buildings for customer access.

- Location is very convenient in terms of public transport. The central station is a 2 minutes' walk, and from there the Duomo is 3 metro stops away. Walking there would take you about 35 minutes.

Comparing the Berna to the Hotel Canada in which we stayed recently, I would say that Canada has it beaten in room size and quality, while the Berna trounces it in staff attitude, public spaces, breakfast quality and variety, and also betters it in business service.

  • Stayed March 2009, travelled on business
    • Value
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Helpful?
2 Thank Tashko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this review, 31 March 2009
Dear Tashko,

Thank you for taking the time to write such a review of Hotel Berna. Customer feedback is always appreciated and is viewed a tool to help us learn and improve. We hope you liked the upgrade to one of our newly renovated executive rooms. We were glad to see you found the room to be "spotless" in terms of cleanliness.

We hope you also liked the complementary non alcoholic mini bar. This is just one of the ways we say 'Thank You' to our guests. We also offer free 30 min. internet to all of our guests at our computer stations in our hotel lobby (currently there are four, complete with computers) , 1 hour if using your own laptop. And yes, we do offer incentives for those who book directly through us.

We are grateful for the compliments of our breakfast and staff. We are very committed to keeping our customer satisfaction levels at their best. Our loyal staff (most have been with us for 10 years or more), and our beloved customers, are the Hotel Berna's greatest assets and achievements! We are a family operated hotel and we will continue the fight to keep all of our staff employed through this time of recession.

Come and stay with us again! Thank you for your patronage.

Sincerely,
Carlo Fontana, GM & the Staff
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Kuurne
Level 3 Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 20 March 2009

The kindness of the complete staff, the location, the room, the bar, everything was superb.
Breakfast was one of the best we ever had, the freedom of taking coffee or tea, internet, and the use of minibar were unique. If ever we come back to Milan, we will be the guest of Berna Hotel.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
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    • Service
Helpful?
1 Thank ravenwood2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this review, 27 March 2009
Dear ravenwood2,

Thank you for reviewing Hotel Berna.

We are grateful for all of your comments and it was a pleasure serving you. The "everything was superb" comment was like a breath of fresh air for us. We are delighted to know that you will come back and stay with us again.

We are proud to offer our guests a delicious breakfast buffet with an array of food and beverage. We added the 'to go' coffee and tea service, complimentary mini bar and 30 min. internet, as a few of the ways we like to say 'Thank You' to you, our beloved guests.

Milan is a great city for culture, sporting events, expos and shopping. Hotel Berna is easily accessible to and from all Milan airports via bus, however, if traveling to us by car, be sure to use our secure underground garage.

We hope to see you again soon! Thank you for choosing Hotel Berna.

Sincerely,
Carlo Fontana, GM & the Staff
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NJ
1 review
Reviewed 18 March 2009

Great location and hospitality for a very resonable price. Ten minute walk from central station, clean and inviting, comfortable beds, fabulous breakfast buffet, complementary beverages in room.

  • Stayed March 2009, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank schlepper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this review, 27 March 2009
Dear shlepper,

Thank you for reviewing Hotel Berna.

We were delighted to read that you thought we had "great hospitality" and were "clean and inviting", and wrote, "for a very reasonable price". Our main goal is make our guests feel welcome and comfortable. This was how we came up with the idea for our complementary nonalcoholic mini bars. We hope you also benefited from the free 30 min. internet and coffee/tea corners in the hotel.

Our convenient location makes it easy for our guests to visit the city however they desire: metro, train, bus or walking. After you start your day with our "fabulous breakfast buffet", you are ready for your exciting adventures in Milan. We hope you were able to really visit and see the city while you were with us.

We hope you come and stay with us again soon! Thank you for choosing Hotel Berna.

Sincerely,
Carlo Fontana, GM & the Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belgium
1 review
Reviewed 16 March 2009

I have never seen such a perfect service : No question was to much to answer, the hotel staff was absolutely excellent : they were pro-active and very service-minded.

The hotel is absoluty clean and well taken care off.
Mini bar included in the price is very much appreciated !

I advise this hotel for your business and leisure trips !!!!

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CV632
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this review, 24 March 2009
Dear CV632,

Thank you for reviewing Hotel Berna. We were delighted to read your comments about us. We loved all of your comments, but the opening one "I have never seen such a perfect service", left us speechless. We passed on all of your compliments to our staff and told them to keep up the good work. Though we enjoyed reading the comment, we feel we are still learning and know we must continue to improve for our beloved guests.

The free nonalcoholic mini bars, 30 min WiFi, coffee, tea and snack corners, and antipasto with purchase of drink at our bar, are a few ways we like to say "Thank You" and "Come Back". We hope you enjoyed our delicious breakfast buffet with "to go" coffee service.

We welcome you back anytime and hope to see you soon!

Sincerely,
Carlo Fontana, GM
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madrid
Level 2 Contributor
8 reviews
6 hotel reviews
Reviewed 16 March 2009

The location was very good, near the central station and the underground. The room was clean. We were lucky, it was bigger than the rest and the breakfast was good.

  • Stayed March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fubuu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customerrelationship, General Manager at Hotel Berna, responded to this review, 24 March 2009
Dear fubuu,

Thank you for reviewing Hotel Berna. We were delighted to read your compliments about our hotel's location, cleanliness, room size, and breakfast. We hope our convenient location made it easy for you to really enjoy and get around easily in Milan.

Our rooms vary in size, upholsteries, furniture and amenities. Should you wish for a larger room, please ask our reception staff to assist you in booking a room that best suits your needs. We pride ourselves on the cleanliness of our hotel thanks to our dedicated housekeeping staff, most have been with us for 10 years or more.

Please come back and stay with us when in Milan. Thank you for choosing Hotel Berna!

Sincerely,
Carlo Fontana, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Berna

Property: Hotel Berna
Address: Via Napo Torriani 18, 20124 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#2 Family Hotel in Milan
#6 Romantic Hotel in Milan
#6 Business Hotel in Milan
#10 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Berna 4*
Number of rooms: 116
Official Description (provided by the hotel):
If you intend to stay in Milan for work or pleasure, the Hotel Berna is clearly your preferred choice. The Central Station, the subway, the shuttle terminals for the airports are at 200 m from the Hotel. The hotel services include 116 rooms, an underground parking space, meeting rooms and more... First of all, our welcoming smile. However, the smiles after will be many: when we welcome you and during your stay. And there will also be your smiles when you discover our qualities, the cuddles that we have reserved for you and the surprises prepared just for you. From the breakfast to the cleaning, from the choice of the room temperature to the silence. In the heart of Milano you will discover the atmosphere of one of your second homes. ... more   less 
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Also Known As:
Berna Hotel Milan
Hotel Berna Milan

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