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“Friendly Hotel” 5 of 5 bubbles
Review of Starhotels Ritz

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Starhotels Ritz
Ranked #106 of 430 Hotels in Milan
Savusavu
Level Contributor
52 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Friendly Hotel”
5 of 5 bubbles Reviewed 15 January 2014

When I checked in, I was lucky and was up graded to a superior room which had a spacious and very clean bathroom.
There is a small gym on the 8th floor which offered a beautiful sunrise for an early morning workout session. Breakfast is very good as well, plus location of the hotel, just 10 minutes from train station where you can get the bus to Malpensa Airport. I returned 3 weeks later and had the same excellent treatment.

  • Stayed December 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank naveria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bologna A, Direttore at Starhotels Ritz, responded to this review, 18 January 2014
Dear Guest,
Thank you for choosing Starhotels Ritz for your stay in Milan and for writing your review on Tripadvisor. It’s very pleasant to hear that you appreciated our good location near the city center and the main train station. Thank you for a nice review of our restaurant. All our guests appreciate the American breakfast with a big choice of food. We hope you will recommend our hotel and we will be happy to welcome you at our hotel during your next trip to Milan.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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995 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Moscow
Level Contributor
6 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 9 January 2014

Although the room was a bit smaller than I expected - it contained all the necessary things in it. The bed was good and the bathroom was modern and equipped with everything necessary. What I valued the most is that in the corridors there are carpets, so you don't hear the noises from the corridor and can sleep long and calmly. The hotel is situated on small streets, so you are also not disturbed by the noises from the outside. The restaurant in the hotel was also good, with tasty food and some new year complements from the restaurant, but maybe a bit inattentive and indifferent waiteres. The garage was small and the way to it was dirty and scaring.
Overall I recomment this hotel - as it provides the good quality for good price.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Paulinika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bologna A, Direttore at Starhotels Ritz, responded to this review, 18 January 2014
Dear Guest,
Thank you for choosing Starhotels Ritz for your stay in Milan and for writing your review on Tripadvisor. It’s very pleasant to hear that you enjoyed your stay at our hotel and you found comfort and relax. We’re very sorry to hear that you found the staff in our restaurant inattentive and garage dirty. We apologize for this! Despite the fact that you had some inconvenience we are glad that you recommend our hotel and we will be happy to welcome you at our hotel during your next trip to Milan.
Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 1 January 2014

The hotel is centrally located to shopping and tourist sites and districts and 5 minutes from the train station. I booked a single room that was located on the second floor and was awoken every morning by the trash collectors extremely loud pickup routine. The staff quickly upgraded me upon my commenting on the situation and the upgraded room was much nicer then the original single I had purchased.

  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Patricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bologna A, Direttore at Starhotels Ritz, responded to this review, 13 January 2014
Dear Guest,
Thank you for choosing Starhotels Ritz for your stay in Milan and for writing your review on Tripadvisor. We would like to apologize again for the inconvenience that you had in the beginning of your stay. Thank you for contacting immediately reception and to gave us the opportunity to provide the room that you liked. It’s very pleasant to hear that you appreciated our good location near the city center in the shopping area. We hope you will recommend our hotel and we will be happy to welcome you at our hotel during your next trip to Milan.
Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, Michigan
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 26 December 2013

My wife and I went to Milan to visit our son. We stayed at the Star Ritz hotel for a week. It is located in a busy and safe part of town. It was also our 25th wedding anniversary and the front desk staff made our stay even better with a complimentary bottle of proseco and a room upgrade!. Breakfast was very good with an excellent selection of pastries and cold cuts. The metro was only a few blocks away and we were anywhere in Milan within a 15 minute ride. Many nights we came back very late and when in downtown nothing was open, there were small bars near by the hotel to stop for a quick espresso/cappuccino or even a second light dinner. For sure this a hotel to recommend when in Milan!

  • Stayed November 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Czirmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bologna A, Direttore at Starhotels Ritz, responded to this review, 13 January 2014
Dear Guest,
Thank you for choosing Starhotels Ritz for your stay in Milan and for writing your review on Tripadvisor. We would like to send you again our warmest congratulations for your 25th wedding anniversary! We are very glad to hear that you liked our hotel and our staff at the reception. Attention to all needs of the guest is our strong point. It’s very pleasant to hear that you appreciated our good location near the city center with many good restaurants around. Thank you for a nice review of our restaurant. All our guests appreciate American breakfast with a big choice of food. We hope you will recommend our hotel and we will be happy to welcome you at our hotel during your next trip to Milan.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Athens
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 29 November 2013

It s a little hard to find but it is very central and 10 mins walking from Centrale. The staff is very effective and helpful. The rooms are nice and very clean. Bathroom as well. A bit of humidity smell in the room that comes from the bathroom. Breakfast really good!

  • Stayed November 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sotiris_Ath_GR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bologna A, Direttore at Starhotels Ritz, responded to this review, 11 December 2013
Dear Guest,
Thank you for choosing Starhotels Ritz for your stay in Milan and for writing your review on Tripadvisor. We are very glad to hear that you liked our hotel and especially the staff. Attention to all needs of the guest is our strong point. We are deeply sorry to hear that bathroom in your room smelled. Next time don’t hesitate to contact reception and we will resolve this problem or change your room.
We hope you will recommend our hotel and we will be happy to welcome you at our hotel during your next trip to Milan.
Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
5 of 5 bubbles Reviewed 3 November 2013 via mobile

I arrived to this hotel witch is near to the train station at 10 am .And the receptionists welcomed me in a very polite way.
They did an early chick in for me, 10 am instead of 2 pm!
I found this hotel very convenient in terms of welcoming , speed of service at the reception , the rooms are comfortable and worth what you paid for so far.

Stayed November 2013, travelled on business
Helpful?
Thank Captain_Abdul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bologna A, Direttore at Starhotels Ritz, responded to this review, 25 November 2013
Dear Guest
Thank you for writing your review on Tripadvisor. We are very glad to read that everything was acceptable.
We hope you will recommend our hotel and we will be happy to welcome you at our hotel as soon you can.
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delray Beach, Florida
Level Contributor
34 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
1 of 5 bubbles Reviewed 31 October 2013

My boss and I stayed here for a night while on a work trip, and we are so thankful that we didn't have to stay a minute longer! After an overnight flight from the States, we attempted to check in and were rudely told that there was nothing that could be done to get a room early. Okay, fine, understandable, but we were extremely disappointed with the rude behavior from the front desk staff. This was also after we set up and used the car service through the concierge & after the drop off, the driver followed us in and the woman at the front desk came after us and rudely said "aren't you going to pay him?!". It had been set up through the concierge that payment would be added to the room charges-this should have been noted somewhere, but clearly was not. The decor in the lobby is terribly dated and the rooms were just okay. Shower is extremely small-you can barely turn around in it. The room seemed clean enough.......that is, until I woke up the next morning to discover small bites all over my hands, arms and face. After doing research, the only explanation was bedbugs and all of the symptoms & bites were conducive to bedbugs. The only good things about this hotel is the location and the lovely older gentleman who is the one of the bell hops. I wish I remembered his name because he was so nice and helpful. I will never recommend this hotel and hope that they take all precautions to control this issue. I don't want anyone to have to deal with what I did.

  • Stayed September 2013, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank jmorg8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bologna A, Direttore at Starhotels Ritz, responded to this review, 25 November 2013
Dear Guest
Thank you for giving your impression about your stay on Tripadvisor.
We are deeply sorry to hear that you stay was completely dreadful and we want to apologize for the bugs in your room. We are sure that if you asked for changing room, one of our receptionist were able to give you a better and cleaner room.
We are surprised to hear that you didn’t know about the garage price because you find some signs in the parking place which inform you about the extra amount.
We would like to welcome you at the Starhotels Ritz in order to give you a better and pleasant service.
Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Starhotels Ritz

Property: Starhotels Ritz
Address: Via Lazzaro Spallanzani 40, 20129 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Citta Studi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#86 Luxury Hotel in Milan
#87 Family Hotel in Milan
#93 Business Hotel in Milan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Starhotels Ritz 4*
Number of rooms: 197
Official Description (provided by the hotel):
Welcome to the beautiful Starhotels Ritz in Milan. Our recently refurbished 4 star hotel is in central Milan, just behind Corso Buenos Aires - famous for shopping. We're on a quiet street in a lively area full of restaurants, theatres and bars - the perfect balance for your trip to the city, whether you're here for business or pleasure.Our smart hotel in Milan offers 197 rooms and suites and 7 flexible conference rooms seating from 40 to 170 guests. La Lambruscheria restaurant and bar serves local and international dishes, prepared with consummate skill. The superb Wellness area features a fitness room, sauna, Finnish shower and Turkish bath Partnership with Eataly means new value and uniqueness for Starhotels' offering. The Restaurant and Bar at the Ritz are a smart, stylish choice for dining in Milan, with traditional Italian food and international dishes all complemented by a good wine list and a warm, welcoming atmosphere. The Restaurant can host events on a suitably grand scale, with banquets and drinks receptions for up to 150 people. The Bruschetteria restaurant offers a large dehors which is very enjoyable on warm sunny days. ... more   less 
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Also Known As:
Starhotels Ritz Milan
Starhotels Ritz Hotel Milan
Ritz Milan
Ritz-Carlton Milan
Milan Ritz

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