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“Adequate but not more”
Review of UNA Hotel Cusani

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UNA Hotel Cusani
Ranked #41 of 428 Hotels in Milan
Certificate of Excellence
London, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Adequate but not more”
Reviewed 17 January 2014

The hotel is centrally located. The rooms are large and clean although my carpet floor had a lot of marks. The wifi internet connection was expensive and complicated to obtain (necessary to sign a form in reception). When I finally managed to obtain it the connection was very slow and bad. Breakfast was decent but it was not that easy to get a cup of coffee from the staff and I had to ask several times and it finally arrived when I had to go. No iron and no coffee machine in the room. Reception staff was polite, but not more. I will try to find a better option next time I am in Milan.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank globetrotter215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review, 30 April 2017
Dear Guest thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel Thanks for your notes you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
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English first
Nicosia, Cyprus
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 January 2014

I stayed there from 1/1/2014 until 5/1/2014. My room was nice, comfy and clean (superior room). The people at the reception very nice and polite at all times. My only complain (and it's the first time I complained at a hotel about something) was the breakfast. After 10am (the breakfast was till 10:30am) if there was nothing on the trays, then there was no food coming till 10:30. Thats it!! No plates, etc. Every other day I could tell there were items from the previous day (ie. bread, fruits). Service well below average. One morning, I asked 5 times for coffee. Overall though it's a nice clean hotel at a perfect location and it's a pity that the breakfast area is below average.

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pambos2526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review, 30 April 2017
Dear Guest thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel Thanks for your notes you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 4 January 2014

We stayed 3 nights at the UNA hotel Cusani during NYE.

The hotel is right next to the Castello Sforzesco, which is a good location w.r.t the rest of Milan. There is a Metro stop only about 50 min from the entrance, and a few meters more and you are at one of the ends of Via Dante (Shopping street that leads to the Duomo, which is only 5-10min walk away).

The room (classic room), was large, nice and clean. The bed was nice and comfortable, although it is fairly hard. You could also choose between 3 different pillows if you talked to the reception. The staff was good and happy to help us. The breakfast was pretty good. We also tried the restaurant for dinner, and it was very good (although a bit expensive).

Unfortunatly the Wi-Fi / Parking / Mini-bar is very expensive, and the prices are not clear before you get the bill for the stay!

Very nice hotel, and if you get it to a good price it is a good place to stay!

Room Tip: Rooms on the north side of the hotel has a tram going just on the outside of the windos, could be so...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jon-Erik82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review, 30 April 2017
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Airlie Beach, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 December 2013

Clean large rooms, friendly staff, great breakfast great location, wonderful free wifi in room unlimited. Great shower large bed but hard mattress. English speaking TV Chanel . Modern rooms would stay again in a heart beat.

Room Tip: Forget room service lots of great restaurants near and cheap
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dianaqueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review, 30 April 2017
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 November 2013 via mobile

This hotel is close to Duomo and right next to the coach pick up point to the outlet mall. If you're going to the outlet mall, this is the hotel to stay.

Rooms are relatively small but clean. Breakfast is reasonable. There're some restaurants nearby with quite some varieties.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank trav6809
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review, 30 April 2017
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 26 November 2013 via mobile

We stayed here for 3 nights and we're delighted with our choice of hotel. We booked a classic room but were offered an upgrade to a junior suite at a very reasonable rate which was worth every euro! The junior suite with view of the castle was lovely and great value (also included free wifi and minibar - excellent!). The room was very comfortable - in summer I can imagine perhaps too warm as was no air con to take room below 19 degrees C but in November it was fine.

The location was excellent - right by the cairoli stop on the m1 (red) underground line - two stop from duomo and three from San Babilla where the public bus from linate airport stops. Alternatively it's just a short walk down a pedestrian street to the spectacular duomo.

Breakfast was limited for hot food but the continental options were fine and the cappuccinos were very good!

The staff we're welcoming every time we came into the hotel. Check in and out was very smooth. They were very helpful in printing out our boarding passes and they happily brought us milk for hot drinks in the room. We also were given a lovely complimentary selection of fresh fruit in our room (it was a birthday trip).

Would definitely stay here again if ever returned to milan.


Stayed November 2013, travelled as a couple
Helpful?
1 Thank VerityBoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review, 30 April 2017
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
623 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 566 helpful votes
Reviewed 20 November 2013

Stayed just one night on November 7th, 2013. Location is great if you wish to be by the Duomo, which is a five minutes walk away.
Hotel amenities are good and breakfast was very good as well.
I only slept and had breakfast, having arrived in the evening and left my carry on with the bell boys who gave it back to me in the late afternoon but had checked out already.
Arrival was smooth, staff was professional and friendly. Rooms spacious, bathrooms as well.
Would recommend and I would surely stay there again, if back in Milano anytime in the future.

Room Tip: Hight floor rooms as I had a first floor room on the square so, though the windows are double glaze...
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SHA12311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review, 30 April 2017
Dear Guest thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel Thanks for your notes you have given us the opportunity to continue to improve our services. We hope your travels will bring you again to Milan and we will be glad to welcoming you again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about UNA Hotel Cusani

Property: UNA Hotel Cusani
Address: Via Cusani 13, 20121 Milan, Italy
Region: Italy > Lombardy > Milan > Brera
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
#18 Family Hotel in Milan
#35 Luxury Hotel in Milan
#42 Business Hotel in Milan
#52 Romantic Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — UNA Hotel Cusani 4*
Number of rooms: 92
Official Description (provided by the hotel):
The elegant UNA Hotel Cusani lies in a very central position between the Castello Sforzesco and the Duomo. Its 92 refined rooms and the welcoming lounges of the hall provide exclusive comfort. The hotel features 6 meeting rooms equipped with the ultimate technologies accommodating up to 90 delegates. The well-known restaurant offers a taste of the best gastronomic specialties of traditional and international cuisines. Private garage is available for customers. ... more   less 
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Also Known As:
Una Hotel Milan

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