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“great location!”
Review of UNA Hotel Cusani

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UNA Hotel Cusani
Ranked #41 of 428 Hotels in Milan
Certificate of Excellence
glastonbury, ct
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“great location!”
Reviewed 10 June 2010

The UNA Cusani hotel was within walking distance of many major attractions, including the Duomo, The Castle and a major tour company. The hotel was very clean and accomodating. Marco, at the reception desk, was an incredible guide and spent as much time with us as we needed. He recommended fantastic, local places to eat and excellent directions to wherever we wanted to go. His welcoming manner added so much to our short stay in Milan. We would definitely stay here again on a return trip to Milan.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pandm4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review, 30 April 2017
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Indio, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2010

We only had one night in Milan but this hotel was in the PERFECT location because we could walk to all the main sites like the Duomo, the Sforza Castle (right across the street), the Park with the Arena, and the Montenapoleane fashion district. The staff, especially Marco, were all extremely friendly and helpful. Our arrival flight was in the morning and they let us check in early which was wonderful! The updated rooms are adequately sized and the classy bathroom is rather large with a nice large soaking tub. The breakfast buffet was nice (eggs, meats, cheeses, pastires, cereal, yogurt, coffee, etc.). This hotel is newer, clean, safe, good value, and in a great location. We would stay here again and highly recomend the Una Cusani Hotel!

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CAD3876
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review, 30 April 2017
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 May 2010

Ok- the hotel is a pretty good hotel: here are the good points:
excellent location
excellent breakfast
It's modern and clean

Not so good points:
Room was very small and the bede was 12 inches directly in front of the toilet (this is weird).

Bad point:
I asked for advice from the front desk for a restuarant and explained that it was a special occassion and that we did not want a tourist trap (so to speak) but somewhere with a good atmosphere and where Milanese would eat. The desk obviously has some deal with a nearby (<5 minutes walk) restaurant L'C************ (I'll save their embarrassment and business for now) as they also tried to send us there for lunch. Basically it is very expensive, no atmosphere and only tourists in it. Avoid this restuarant, just walk around the nearby streets and there are plenty.
Also taxis from the front desk arrive with a fair bit on the clock. There are plenty outside.

So the hotel is fine, I would stay there again but the front desk who in fairness were very polite really let the place down with the bad recommendation for the restaurant. Overall it is probably a 3.5.

Last point, if you are heading to La Scala and you are tempted to call in to a little cafe/restaurant "Pizza and Pasta" with lots of framed movie pictures outside- don't bother, had spagetti carbonara and had to send it back as it was just spagetti- no bacon. So that's it folks.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Two_Irish_Bears
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review, 30 April 2017
Dear Guest we're sorry to read your stay didn't meet your expectations We always work with passion drawing inspiration from our guest review to better our service, we hope your travels will bring you again to Milan we will be glad to welcoming again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
São Paulo
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 7 January 2010

I decided to book this hotel as it seemed to have a great price and excellent reviews. I couldn't have been happier with my decision. The hotel is really well located, and you can walk to all major sightseeing spots from it. The breakfast was the best we've had in Italy and the room was really modern.
Just loved it!

  • Stayed January 2010, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MariaPSG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review, 30 April 2017
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mantsala, Finland
Level Contributor
83 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 1 December 2009

We stayed there for a week and were very satisfied. Hotel is very well located, next to the metro station in a nice area. Personnel was helpful and arranged anything we asked for - excluding iron, that is not allowed to get to the room.
Room was comfortable, large, well-arranged with a very comfortable bed. Huge choice of pillows, clean bathroom.
Only two minuses - Internet connection for 25€/24h (!) and regular coffee at the breakfast made from some instant type. But you can always ask for cappuccino or espresso. Really good choice of dishes for breakfast and nice personnel.
We can strongly recommend it.

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Finpol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review, 30 April 2017
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 November 2009

Perfect location, comfortable, wonderful atmosphere, decor, service, etc...
Breakfast is one of the best I encountered in Europe, and it was included. Location was ideal for me: walking distance from Cadorna train station (where you get the Malpensa Express : the only sensible way to get to the airport); also walking distance from most tourist attractions; Taxis easily reached if you must, and there is a subway station very close by, as well as two "Bike Mi" stations.

Only concerns:
- Firm beds: did not bother me too much, but may be an issue for others. Maybe they have alternatives or mattress toppers available - I did not ask.
- They changed my towels and beddings daily even though they have a green policy that allows you to opt out... I complained and the hotel manager wrote to me as follows:
"I have received with pleasure your comment, as the respect for the environment is a crucial issue for us, and we would like that our impact on it is minimum. I have spoken in this regard with my staff in order to avoid the recurrence of similar events."
This is enough to make me consider them again for my next visit!

  • Stayed November 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ronpoole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review, 30 April 2017
Dear Guest, thank you for sharing your experience about your stay. We are happy to know that you enjoyed our hotel! We hope your travels will bring you again to Milan and we will be glad to welcoming you again in the UNA Hotels world, be well until then
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 15 November 2009

My room was not in the new refurbished section, didn't have tea/coffee making facilities and my mini bar was not stocked, Very average hotel for a 4star rated hotel and very unhelpful staff,

  • Stayed November 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank CaffeOwner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Una_Hotels_Direttore, Direttore at UNA Hotel Cusani, responded to this review, 30 April 2017
Dear Tellas we're sorry to read your stay didn't meet your expectations We always work with passion drawing inspiration from our guest review to better our service, we hope your travels will bring you again to Milan we will be glad to welcoming again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about UNA Hotel Cusani

Property: UNA Hotel Cusani
Address: Via Cusani 13, 20121 Milan, Italy
Region: Italy > Lombardy > Milan > Brera
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Restaurant Room Service Wheelchair access
Hotel Style:
#18 Family Hotel in Milan
#35 Luxury Hotel in Milan
#42 Business Hotel in Milan
#52 Romantic Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — UNA Hotel Cusani 4*
Number of rooms: 92
Official Description (provided by the hotel):
The elegant UNA Hotel Cusani lies in a very central position between the Castello Sforzesco and the Duomo. Its 92 refined rooms and the welcoming lounges of the hall provide exclusive comfort. The hotel features 6 meeting rooms equipped with the ultimate technologies accommodating up to 90 delegates. The well-known restaurant offers a taste of the best gastronomic specialties of traditional and international cuisines. Private garage is available for customers. ... more   less 
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Also Known As:
Una Hotel Milan

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