After two nights in the Milan Marriott I asked about an additional night and was told there would not be a problem because Tuesday the 17th of September had 10 rooms available., when I approached Titiana at the front desk on Monday the16th to book the extra night she told me that they did not have a room...That I would have to leave , she "did not care" that I was Marriott Platinum and American Express Platinum. I will never stay here again, and I will advise everyone I know to avoid this property. I called the Marriott customer service and complained and ask them to please explain to their employees how difficult it is to become Marriott Platinum. And yes, my room smells like cigarettes and the hotel is very dated (and expensive for what you get).
- Official Description (provided by the hotel):
- Milan Marriott Hotel is a contemporary hotel in Milan, Italy with glass & marble facade, and situated within walking distance of underground station & historical center near fairgrounds. Stay with us an enjoy our perfect setting near the Fashion District and City Life. ... more less
- Reservation Options:
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- Also Known As:
- Marriott Milan
- Milan Marriott