I reserved a double room in this hotel solely for its proximity to the San Siro (it's about a 20 minute walk) a full 2 months before the Italy-France game. Upon arrival at hotel, we were told that they had over-booked and would put us in their partner hotel, which was about 20 minutes away by taxi (thereby defeating the purpose of booking a hotel near to the stadium). I asked to speak to the manager and the manager kindly declined to speak to me - I found this totally unaccepatable, as I knew that they had triple rooms available (the guy behind the desk told me so) and would not give this to us since there was only 2 of us. Since when does a manager decline to speak to a guest? His solution was that he would be at the hotel at 5pm and we could speak to him then (it was 2pm, so we would have to wait 3 hours).
Non-existent customer service
- Free Wifi