We just came from a two night stay at this hotel and upon arriving at our new hotel in Lake Como, the importance of customer service was reinforced to us as we did not experience this at Hotel Ariston.
When checking in, the staff did not provide a map, info on where the hotel is located in relation to the main Milan sights or any info about breakfast and the times it is served. We had to ask for this information.
We specifically requested and had confirmed a twin room but when arrived, were notified that only a double room was available.
Wi-fi is an extra €5 euro per device which for an already paying customer is surprising. What advantage do you get by staying here?
Breakfast was fresh and adequate. The location also good for a short Milan trip.
Overall, I would not stay here again nor recommend it to others mainly due to the poor customer service we experienced.
- Official Description (provided by the hotel):
- In Milan, at 5 minutes from the Duomo and from Navigli, Hotel Ariston is a great welcoming place. Designed with the principles of bioarchitecture in mind, with bicycles, parking and meeting room, it is the ideal place for a leisure or a business trip. You will find here quality services, technology and a professional attitude to meet the needs of even the most demanding clientele. The hotel is located in the centre of Milan near the waterways (Navigli), which are renowned for their nightlife and picturesque views. Hotel Ariston, a 3 star ecological hotel invites you to discover the history, art and traditions of Milan. Modern and welcoming the Ariston 3 star Hotel is located in the historic center of Milan, near all the main attractions of the city. It offers travelers a relaxing and tranquil setting, with minimalist style and elegant decor rooms with free wi-fi connection. ... more less
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- Also Known As:
- Ariston Hotel Milan