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“Good location but poor service”
Review of Ariston Hotel

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Ariston Hotel
Ranked #174 of 428 Hotels in Milan
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Good location but poor service”
Reviewed 13 May 2013

We just came from a two night stay at this hotel and upon arriving at our new hotel in Lake Como, the importance of customer service was reinforced to us as we did not experience this at Hotel Ariston.

When checking in, the staff did not provide a map, info on where the hotel is located in relation to the main Milan sights or any info about breakfast and the times it is served. We had to ask for this information.

We specifically requested and had confirmed a twin room but when arrived, were notified that only a double room was available.

Wi-fi is an extra €5 euro per device which for an already paying customer is surprising. What advantage do you get by staying here?

Breakfast was fresh and adequate. The location also good for a short Milan trip.

Overall, I would not stay here again nor recommend it to others mainly due to the poor customer service we experienced.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ace_W_Australia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
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Amsterdam, The Netherlands
Level Contributor
183 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 26 February 2013

The Ariston is a very simple 3 star hotel with a good marketing agency. They promote themselves as "ecological" and having a "bio corner" but I have have visited a few hotels and I must admit , "It is just a normal 3 star hotel" and nothing else. So forget about the marketing bla bla on their site and concentrate on the hotel, They offer only 5 parking spots, but in a city in milano it is convenient to park in front of the hotel. € 20/ 24 hrs. is also fine for this city. Rooms are small but effective, if you are not afraid of the noise, you even can open your window. (in most hotels nowadays it is impossible to do simple things like that.
Around the hotel there are plenty facilities to eat and for a short visit to milano it is a simple and convenient place and not too expensive for a hotel so close at the duomo.

Room Tip: in front of the hotel is a busy road with a tram.(which stops around 22:00)
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  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Rene K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
153 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 23 December 2012 via mobile


We spent only 2 nights here but were very satisfied, it's basic but comfortable in a good location in central Milan

Pros: Nice free breakfast with plenty of tables available
Walking distance to the Duomo, Last Supper, Navigli, Cadorna station (for Malpensa airport express train)
Lots of shops and restaurants nearby - make sure you eat at Le Scimmette in Via San Vito about 2 minutes walk
Fantastic shower ! it may be small but it's great !
Bidet in bathroom
Friendly and helpful staff, most of which speak good English and laughed at my attempts in Italian (in good natured fun)
Excellent value for Milano only €85.50 per night including breakfast for 2

Cons: Noisy neighbors and trams outside in the morning (2nd floor room)
Cigarette smoke smell comes into bathroom vent
Noisy air conditioner in room 202
Initially gave us a king bed room when we had booked twin (resolved quickly but meant a 2nd floor room instead of the nice room on 8th floor)
No English TV channels at all
No instructions on how to use the electric blind, we discovered it by accident near the light switch

Stayed December 2012, travelled with family
Helpful?
3 Thank Brett S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shenzhen, China
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 16 December 2012

I have to say I really enjoyed my stay in this hotel in September 2012. The location of the Hotel is great - only a 10 min walk to the Duomo. The rooms were nice and modern, and we had a walk-in wardrobe! The breakfast was nice and the staff were super helpful! There was a lovely restraunt next door which did the best Apertivo in Milan! And the trams stop was on our doorstep in case we needed to go further. The streets behind the hotel are gorgeous too.
The only bad thing that happened while we were at this hotel, was when we arrived they gave us the key to a dirty room, and we had to wait for the cleaners to clean it before we could go in - this was about an hour wait, and we came about 15:00 to check in. In the mean time they gave us free drinks in the bar to make up for it.
I think this hotel is great for the price though!

Room Tip: There is a Milan Tourist Tax!
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  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nightair91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 25 November 2012

The hotel is really central. Really. Just a 10 minutes walk from Duomo and the Metro.

The staff is OK, and the breakfast is OK too. The price was a little bit high but you pay for the excellent location I guess. The services are basic and the room is small but efficient. Clean but not shiny.

It's a really good choice if you visit Milan for business but if you visit for leisure and need richer services you can find better hotels around (but more expensive though).

  • Stayed December 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
2 Thank Turmi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liechtenstein
Level Contributor
62 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 17 November 2012

For a one night stay in milan, we had chosen this hotel because of its location, which is very central. The room was basic and small but good. Breakfast was good and for Italy even very good. Staff is helpful and service is good. As many hotels in milan, it seemed overpriced but compared with other places still ok. For a longer stay I would try to find something around porta ticinese, because of the more relaxed area and some great and cheap restaurants overthere...

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 30andtravelalot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 13 November 2012

The rooms were very basic. Friendly staff. Good breakfast. Ideal location for visiting the sites of Milan.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ariston Hotel

Property: Ariston Hotel
Address: Largo del Carrobbio 2, 20123 Milan, Italy
Region: Italy > Lombardy > Milan > Navigli
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service
Hotel Style:
Ranked #174 of 428 Hotels in Milan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ariston Hotel 3*
Number of rooms: 52
Official Description (provided by the hotel):
In Milan, at 5 minutes from the Duomo and from Navigli, Hotel Ariston is a great welcoming place. Designed with the principles of bioarchitecture in mind, with bicycles, parking and meeting room, it is the ideal place for a leisure or a business trip. You will find here quality services, technology and a professional attitude to meet the needs of even the most demanding clientele. The hotel is located in the centre of Milan near the waterways (Navigli), which are renowned for their nightlife and picturesque views. Hotel Ariston, a 3 star ecological hotel invites you to discover the history, art and traditions of Milan. Modern and welcoming the Ariston 3 star Hotel is located in the historic center of Milan, near all the main attractions of the city. It offers travelers a relaxing and tranquil setting, with minimalist style and elegant decor rooms with free wi-fi connection. ... more   less 
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Also Known As:
Ariston Hotel Milan

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