I arrived in the Vittoria Hotel at 11:00 pm at night, as I had adviced I would through the travel agent and as stated in my confirmed reservation receipt, which I showed upon arrival for a quick identification of the reservation number (IRH).
I was told that the reservation had been canceled at a later time
because they seamed to have a problem with the credit card used in guaranty for payment, and that, moreover, they had no more available rooms even in case I would guaranty my payment with another card or even in cash.
The reservation was NOT cancelled/modiffied by myself and no problem at all had really occured with my credit card.
Moreover, I guarantied the same travel agent and that very day my payment for another reservation (IHR) , with exactly the same credit card, which expense limit was above 3.000 euros.
It comes rather obvious, instead, that the hotel had by no means
communicated such cancellation to either the travel agent nor myself, and it is evident that the room was sold out to someone else without any warning. They got the money on hand from the first one arriving, that was all.
We must keep in mind that the reservation was
formally confirmed and, nevertheless, if canceled at a later time (which is, however, not allowed once confirmed), I was
not at all advised to me nor the travel agent in order to gain a minimum reaction capability on my side so as to avoid finding myself without a room reservation in Milan nearly at midnight, which in fact happened.
Thus I found myself taking a taxi at 12 at night in Milan, towards a
hotel 2 kms away from the one I had chosen precisely because its location convenience, and furthermore, the new hotel they found for me was a 3 star hotel which didn't at all match my standards, let's say.
Bearing all this in mind, I believe that there is no possible doubt that Hotel Vittoria incurred in professional services misconduct and failure to comply with Reservation rules and standards
I was denied the possibility of rising a formal claim according to EU Council Directives.
- Official Description (provided by the hotel):
- In an extremely privileged location, near the Courthouse, at 100 meters from the bus and tram stops for the airport Milano Linate, the Central station and piazza Duomo, Hotel Vittoria is ideal for business or tourist stays in Milan.Elegant and carefully furnished rooms, a pleasant garden, two conference rooms, free parking and attached garage as well as all the services of a modern 4-star hotel , make Hotel Vittoria one of the most sought-after hotels in central Milan.The management of the hotel for more than twenty years welcomes guests with family warmth and professionalism at an international level. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Odigeo, Priceline, Agoda and Hotels.com so you can book your Hotel Vittoria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Vittoria Hotel Milan