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“Stay Somewhere Else”

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Best Western Antares Hotel Concorde
Ranked #90 of 428 Hotels in Milan
Certificate of Excellence
London
Level 4 Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Stay Somewhere Else”
Reviewed 27 August 2013

We arrived as a group on the 13th April to see AC Milan Vs Napoli the following evening.

However, on arrival someone, either the hotel or the booking agent, had messed up the booking so the hotel had us down to arrive the following day for two nights.

You'd think that we could just slide the booking a day earlier, especially as the hotel had space, but this 'wasn't possible' according to the incredibly inflexible manager, who was backed up on this after a phone call to his immediate superior.

Instead we were forced to pay for an extra night at €120 per room (down from an original €200 initial demand) in order not to run around town, wasting time, trying to find somewhere else. I am still struggling to work out the logic behind all of this.

Though, we eventually got the money back from the travel agent, this soured the start of the trip, and I wouldn't recommend staying at this hotel to anyone, even though the rooms were clean, and the internet free.

Finally, if you do decide to stay and have an early flight out DO NOT book a taxi from the hotel to the airport. One of our party left at 6am and with 'night tax' added it cost him €120 to the airport (Malpensa).

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AAlleyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Picarelli, Direttore at Best Western Antares Hotel Concorde, responded to this review, 2 September 2013
Dear AAlleyne,
the travel agency made the reservation for the two nights after your arrival and so the rooms are reserved only for these nights.
As for any services, if you buy for a certain date, you have the rate and the availability for that day that could be different.
Regarding the taxi, the price of the service is written and visible for the guests on the reception desk.

Best regards

Stefano Picarelli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Brisbane, Australia
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 July 2013

The room itself was nice enough. Kids were on fold out beds and but there was little room for suitcases. It wasn't too far to metro but hotel is in really dodgy looking part of town. No breakfast with room. A lot of language problems with front desk.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NBehncken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Picarelli, Direttore at Best Western Antares Hotel Concorde, responded to this review, 2 August 2013
Dear NBehncken,
thank you for your review, we'll keep into consideration to improve our service.

Best regards

Stefano Picarelli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Antares Hotel Concorde

Property: Best Western Antares Hotel Concorde
Address: Viale Monza 132 | 50 Mt Underground M1 - Turro, 20127 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service
Hotel Style:
#14 Best Value Hotel in Milan
#73 Luxury Hotel in Milan
#78 Business Hotel in Milan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Antares Hotel Concorde 4*
Number of rooms: 120
Official Description (provided by the hotel):
He 4 star BEST WESTERN Antares Hotel Concorde in Viale Monza is only a few minutes from Corso Buenos Aires and Milan Central Station. The hotel was completely renovated creating a result of great visual impact. The hotel's 120 spacious rooms are now completely soundproof and fitted with the latest comforts, including free Wi-Fi. ... more   less 
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Also Known As:
Antares Hotel Milan

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