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“Excellent location but poor service”
Review of Grand Plaza Hotel

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Grand Plaza Hotel
Ranked #345 of 427 Hotels in Milan
Buenos AIres
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent location but poor service”
Reviewed 31 December 2012

The best:
*Excellent location, about a block from the Duomo.
*Rooms are clean and good.

The worst:
*The service could be better.
*The breakfast is not very good, but it does its job.
*The stuff seemed lazy

Balance: it is better to find a smaller and cheaper hotel with better service.

  • Stayed August 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SaruMax
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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140 reviews from our community

Traveller rating
    10
    29
    52
    27
    22
See reviews for
8
38
14
42
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Ede, The Netherlands
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 December 2012

We really enjoy to stay in Grand Plaza. Our royal room is very nice and comfortabel, perfect and delicious breakfast (I love cappuccino ;)) now) and very friendly host.
We have one of our best Christmas vacations in Milano, Italy. Many thanks!

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Gala_Arg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level 4 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 December 2012

The first day, we smelled mold heavily when we opened the window. It was intolerable. The whole floor smells nicotine. So, we changed the room. The different room where we moved doesn't smell much. Even though, the floor smells cigarette. The floor we stayed is supposed to be non smoking. I guess all the guests of this hotel tended not to obey the rules... The bathroom doesn't have a shower curtain or glass door. It has just plastic unstable panels. It didn't function very well. So, I had to splash water everywhere and absolutely did wet the floor. It was terrible... So, you need to order extra towels for this.Breakfast was OK. Fruits, boiled eggs, ham and cheese selections, etc. The location is very close to Milan cathedral and city center. So, there are many boutiques and restaurants & bars. The loud voice of the drunk people walking by the hotel woke me up in the middle of the night. So, it may happen on your stay. This hotel is a 4 star hotel according to their web page. But it is NOT a 4 star at all. I think the location is 4 star. So, if you choose this hotel, be prepared. Good luck!

Room Tip: Order extra towels and pillows. Their pillows are extremely low.
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  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rinring
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Milan hotels

bologna
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 November 2012

Our room was at the first floor....with the night club right under the hotel opened until 3-4 o'clock at night, we had a very bad sleep....music all night!
And there was no possibility of having a shower because the bathtub had no hook for the tube of the water....very unconfortable

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank krissim63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Abtwil, Switzerland
Level 5 Contributor
53 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 1 November 2012

It s true, the hotel has come of age but then who hasn t? The girls at the reception were very polite and helpful. The elevator is a witness of the rocking fifties optimism of the future. Anything could do with a touch of a paintbrush but - hey! So could the whole of italy!
The rooms have nice solid wood furniture and if you stay in 524 you could even swing two cats in it! The bathroom was clean, the water tabs were already there at its inauguration, but i know quite a few persons that would pay excessive prices to have those installed in their new home.
The breakfast was what you would expect for eur 123 per room: orange sugar water that should resemble orange juice, a dutch hot water and coffe powder mixer to produce something that resembles faintly coffee, so what? There were fresh panini, joghurt, salami, cheese and fruit and for the coffee you could just go around the corner and have an italian café.
Overall, this hotel deserves a much better rating and it s 2 min from the 'duomo'.

Room Tip: As i wrote 524
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  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Zeugma187849
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 5 Contributor
57 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 14 October 2012

thumb up for the location of this hotel. It's nearby tourist attraction. Walking distance to Duomo, shopping place, METRO (train), tram stations. And it's about 10 mins by taxi to Milano centralle station.
Friendly female receptionist, but not for the male receptionist.
Room is small and old. They need to change their pillow which is too thin.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank destriana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern, Switzerland
Level 5 Contributor
48 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 11 October 2012

This 4 star hotel lives up to its stars. Spacious, friendly staff, very good breakfast buffet, but, above all, quiet and luxurious rooms (so important in a busy place like Milan!). The address couldn't be better,ca. 200 meters from the Duomo which means plenty of shopping within walking distance and loads of restaurants ( I have reviewed our favourite!) We also got a 20% promotion price reduction, which meant my wife did even more shopping than planned!!! Altogether, I thoroughly recommend this hotel.

Room Tip: We had room 624 (top floor). Lovely room!
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelfanBern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Plaza Hotel

Property: Grand Plaza Hotel
Address: Piazza Generale Armando Diaz 3, 20123 Milan, Italy
Region: Italy > Lombardy > Milan > Centro Storico
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Room Service
Hotel Style:
#168 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Plaza Hotel 4*
Number of rooms: 120
Reservation Options:
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Also Known As:
Grand Plaza Milan
Hotel Grand Plaza

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