We reserved this hotel for a standard twin double for two adults (two twin beds). Upon arrival, the hotel said the reservation was only for a standard single bed room, and they had no rooms with two beds available.
As the hotel was unable to accomodate both of us as it was otherwise completely booked, I had to go to another hotel. I incurred a huge additional cost, and the inconvenience of having to travel back and forth between hotels to work with my colleague.
The misunderstanding between hotels.com booking and the Hotel D'Este in Milan was a huge and costly inconvenience. I will be formally filing a complaint and requesting that we are reimbursed for our additional expenses for the extra hotel we had to book. In addition, the room had no wifi signal and so we had to stay in the lobby to do all of our work as we require constant Internet connection.
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- Also Known As:
- Hotel d Este
- d Este Hotel Milan