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“Funkily designed room but disappointing lack of available terrace space”

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Antica Locanda dei Mercanti
Ranked #89 of 428 Hotels in Milan
Certificate of Excellence
Reviewed 31 August 2012

The arrival at a rather blank door of the hotel is a little disconcerting, but once in, the receptionist was friendly and helpful, though we were welcomed in to a temporary reception due to renovation of the floor containing both the reception, lobby and breakfast-room. We were not informed of this in advance. The somewhat misleading photographs on their web page had also suggested a terrace available for all the guests which is not the case, indeed there is no common area at all.
Also, not all rooms have their own terrace (I had hoped otherwise) so, although our room was lovely and spacious in itself, it was not quite what I was hoping for and seemed rather overpriced.
Breakfast was very minimal, but what was provided was good quality (nice coffee and fresh OJ).

Room Tip: Demand a terrace!
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  • Stayed: August 2012, travelled as a couple
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Thank Yellowleader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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202 - 208 of 365 reviews

Reviewed 15 August 2012

It was our second stay in Milan and after our first not very good experience with different 4 star hotel we've chosen Locanda Mercanti.
We want to thank you for a wonderful stay with you, the birthday
cake for mu husbend's birthday was an extra special touch. We appreciated your lovely hotel,
the friendly and helpful staff, and will definitely make Locanda our place
to stay when we are in Milan.

  • Stayed: August 2012, travelled as a couple
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1  Thank Micheer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2012

We have just left Antica Locanda dei Mercanti and we have already fantastic memories from our stay.Everyone at reception was extramely kind and helpful.
We had a big suite room which was realy spacious and clean,we also had breakfast in our room every morning of our stay.
We got some great indications for restaurants in the evening--ask for Brera which is beautiful artistic zone of Milan just 10 min walk from Hotel !

Thank you for great hospitality !

  • Stayed: August 2012, travelled as a couple
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1  Thank meann394
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2012

We could not have chosen a better place to stay during
our visit to Milan.It is a small boutique hotel in the center of Milan that we have found beautiful,original and very interesting. All of the staff was so gracious, friendly and
helpful and the room and breakfasts were delightful! Thank you so very much.

We surely will choose Locanda again when we return to Milan.

Emily and John

  • Stayed: August 2012, travelled as a couple
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1  Thank Emily D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2012

Beautiful courtyard, comfortable room, great location
Hotel is close to the subway. Very helpful staff that were always happy to give directions or tourist help when needed. Beautiful courtyard which they bought breakfast out to in the morning. Comfortable rooms which made our last night in Italy just what we were after. Location was great. Ten min walking from duomo and 5 min walking distance from great restaurants for dinner.

  • Stayed: August 2012, travelled as a couple
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1  Thank adele s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2012

We stayed at Antica Locanda dei Mercanyti for a 4days vacation. It is the best hotel experience, we have ever had! The staff is so friendly and helpful. We felt like they really cared about us and wanted to make our vacation as good as possible. The room was very tasteful and cozy.

And the location is just incredible! Only a few steps from Duomo!

We will definitely stay at this hotel, whenever we visit Milan in the future!

  • Stayed: July 2012, travelled as a couple
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2  Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2012

Antica Locanda dei Mercanti discribes itself as a "luxurious 4-star hotel". They failed my expectations in every terms of the sentence, even in being a hotel.
We were welcomed in a temporary reception due to renovation of the floor containing both the reception, lobby and breakfast-room. We were not informed of this in advance, and it became a huge disappointment, especially when traveling with a child you spend more time at the hotel. The somewhat misleading photographs on their web page had also made us believe they had a terrace available for all the guests. They did not. As it turned out, they didn't have a common area at all. So we were left out with a dark room (suite) facing the street, in the floor above the construction work. We woke up at 08:15 because of the noise. As trying to speak to the girl at the reception, I was cut off in a really rude way, saying that their restoration couldn't possible affect the guests, since the work didn't go on in the rooms... Then she said in a rather patronizing way that she could tell the workers to work more quiet.
For me, this is a place renting out some straight rooms, not a hotel. And far from being luxurious. The suite we got were quite "worn", with a mixture of a boring selection of Ikea furniture and unmentionable "antics". The minibar was empty, probably because it didn't work. The lighting was not very nice, with energy saving bulbs and LED roof spots. So no, I do not recommend this hotel. Try the place next door.

  • Stayed: August 2012
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1  Thank Lindaon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
locanda01, Direttore at Antica Locanda dei Mercanti, responded to this reviewResponded 3 October 2016

Dear Guest,
we are contacting you regarding your review on Trip Advisor of Hotel Antica Locanda dei Mercati made on 6 feb 2016.

New management took over the Antica Locanda dei Mercanti in June 2016.
Since then we have been working hard to ensure that our Guests have the best experience possible when staying with us.
We have had very happy and satisfied Guests so far, and this is the reward for the big effort we are putting into this beautiful yet difficult business.

We are very sorry to have discovered that you had problems and did not enjoy your stay at Antica Locanda dei Mercanti.

Your review on Trip Advisor can have a relevant inpact on our business.
We would be most grateful if the Manager of the hotel could speak personally with you about your experience at the Locanda.

Could you please contact him directly at the following email address: manager@locanda.it.

Thank you for your time. Best regards.
Paola
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Antica Locanda dei Mercanti

Address: Via San Tomaso 6, 20121 Milan, Italy
Region: Italy > Lombardy > Milan > Centro Storico
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#25 Romantic Hotel in Milan
#57 Family Hotel in Milan
#72 Luxury Hotel in Milan
#86 Business Hotel in Milan
Price Range: £181 - £306 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Antica Locanda dei Mercanti 4*
Number of rooms: 15
Official Description (provided by the hotel):
The Locanda is an unexpected oasis of peace and quiet in Milan’s frenetic city centre. The elegant 18th century building is in a pedestrian area dedicated to shopping.Once you arrive you can forget your car – you’re in the very heart of Milan, close to La Scala opera house, the Duomo, the Stock Exchange, and the famous designer stores on via Monte Napoleone and via della Spiga.The décor is the creation of architect Vittorio Locatelli, who loves combining refined warm pastel hues with rough, natural materials, following his fancy wherever it takes him. His intention was to furnish the Locanda so that people would feel they were at home. He designed four suggestive rooms, each with a beautiful flower-filled terrace, a rare occurrence in a city like Milan.The atmosphere throughout is pleasant and relaxed, and prompt personalised service is guaranteed. ... more   less 
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Also Known As:
Antica Locanda Dei Mercanti Hotel Milan

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