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“Hotel OK, but was a victim of a credit card scam due to their staff / reception”

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Grand Visconti Palace
Ranked #34 of 428 Hotels in Milan
Certificate of Excellence
Sarajevo, Bosnia-Herzegovina
Level 3 Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Hotel OK, but was a victim of a credit card scam due to their staff / reception”
Reviewed 28 July 2011

Unforunately, my review is not so much about the hotel itself, but the fact that I was victim of a credit card scam due to this hotel (and their staff).

I stayed here in May (18 and 19). As usual, i provided the reception with my credit card upon arrival. The next day, I asked for a cell phone charger. I was given one, but was asked again for the credit card (for deposit/security reasons). Again, this was at the reception, side desk though. Finally, upon check out, I handed the card again, settled the bill, and left.

I did not pay anything else in Milan or Italy with that credit card, nor did I withdraw any money from ATMs. I did not lose the card, and apart from these reception encounters, it was (and it still is) with me all the time.

A month later, there were charges of 11,000 Euros made across Milan in various shops (Swarovski, Replay etc..). How did they pull it off, I do not know, as the card was with me, but it happened nevertheless. Until then, I had only read about these things, but it happened nevertheless. This was a business card, and the bank did check with my firms finance department 'whether I was making any payments in Italy', which translated into 'whether I have been in Italy', which I confirmed, so the thief was able to get on with it until June 28, and by then we blocked the card.

The point is, I do not trust this hotel, their reception and their staff. Unfortunatelly, it painted an unpleasant picture of Milan and Italy too, but I would like to believe that this was an exceptio

  • Stayed May 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Ljeto75BA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile reception at Grand Visconti Palace, responded to this review, 31 July 2011
Good day Gracanica,

We are truly sorry about the way you feel.

We would like to assure you that it is normal procedure to ask for a credit card to all of our guests when they check in as a guarantee for their stay. The number of the credit card it is written in our system where it remains until seven days past the guest's check out. Then it is cancelled.
At the check out we, at the reception desk, once again ask for the credit card after we confirmed with the guest the method of payment.

We do have some telephone chargers at the reception desk which our guests can borrow at any time, however we never ask for a credit card when we hand them out. In fact we only write a note in our guest's booking to remind us to ask for the charger at the check out.

We are sorry for what happened to you however we feel completely unrelated to this event as we completely trust our staff.

Kind Regards,

Yveline Corthier
Front Office Manager
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greece
Level 5 Contributor
63 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 28 July 2011

we were there during a very bussy time during the furniture fair
was very difficult to find a hotel since all the hotels wich we know were full booked or having very high prices double or triple than normal
Finnaly after spending a lot of time searching for hotels I was decided for Visconti Palace
and was a very good choise
we were up graded to a junior suite and the room was very nice spacious enough for Milano
the hotel was beautiful having a nice garden and a nice teracce of the restaurant overlooking to the garden
the breakfast was very good a lot of choise-to many for a food addicted like me
very nice mini mozzarela and cherry tomatoes,a lot of pastries etc and delicious capuccino.Was a pleasure to enjoy the breakfast in that place
the hotel it is not very central but it is a good area ,you have also free parking and easy acces to all the interesting places in Milano
mm1118

  • Stayed April 2011, travelled on business
    • Value
    • Sleep Quality
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Helpful?
Thank mm1118
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grgvp, Responsabile relazioni pubbliche at Grand Visconti Palace, responded to this review, 29 July 2011
Dear mm1118,

We thank you for visiting Grand Visconti Palace Milano as well as for taking the time give us your feedback: your opinion is important to us!

We are delighted by your comments, those kind that give us the willingness to keep doing a good job as well as improve it wherever possible. We try to make your stay special from the very first moment of the reservation up to the departure; we are absolutely proud to have been at the beginning a second choice which at the end has satisfied completely your expectation…looking forward to became the 1st on the next your stay in Milan!

We will look forward to host you once again at Grand Visconti Palace!

Warmest Regards.

Bernie Gallotta
Concierge & Guest Relations
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Cambridge, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2011

Excellent stay, very modern hotel although looks as if its been there for centuries. Breakfast was superb, lots to choose from in a lovely tented outdoor space if you wanted. Rooms roomy, inbetween 2 metro stations which was handy and some lovely restaurants nearby too. All in all a ver pleasant stay. The staff though went out of there way to help, the concierge service was fantastic helping us with everything from concert times to booking tables at restaurants... cant think of nything I would say needed improving on, apart from maybe the scrambled eggs were oercooked for me, but hey, they were still fine :)

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank dee_mcp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grgvp, Responsabile relazioni pubbliche at Grand Visconti Palace, responded to this review, 25 July 2011
Dear dee_mcp,

First of all we want to thank you for choosing Grand Visconti Palace as well as for taking your time to give us your feedback regarding our services and hotel features. We are happy to know also that you have enjoyed very much your breakfast in our dehor close by our internal garden, one of the best part of the hotel where to relax during summer time.

It has just been a pleasure for us being at your disposal during your stay, Antonella and myself are absolutely proud to hear your words and we thank you so much for your kindness.

We will look forward to welcoming you back soon and let you enjoy our scrambled eggs again …for sure will not be over cooked anymore!

Kindest Regards.

Bernie Gallotta
Concierge & Guest Relations
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Boston, Massachusetts
Level 5 Contributor
55 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 12 July 2011

The hotel is up market with a very attentive staff. Lots of marble, sleek appointments. Rooms not overly big but well put together. Very comfortable and quiet with new Simmons mattress.

Check-In: Superb. Check-Out: Same. If you are going to Malpensa Airport which is over an hour away from Milano, have the hotel arrange a car. You can put it on your room bill or pay the driver a firm rate of 90 Euro. Otherwise a street taxi could cost much more.

The hotel is a bit outside the city center but there is a subway station right across the street which is only 4 stops from the Duomo. Taxis are plentiful. The neighborhood has plenty of restaurants, bars, cafes, and shops of varying price ranges and the food is generally very good.

Breakfast: included. The buffet was excellent but the waiters needed some gentle reminders that Americans and Germans expect coffee when they ask for it the first time. They seemed to get it and the second and third morning we were served promptly.

I can't think of any flaws that really matter. The place is beautiful and I would definitely stay here again.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
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Helpful?
Thank whitemountainman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grgvp, Responsabile relazioni pubbliche at Grand Visconti Palace, responded to this review, 16 July 2011
Dear Whitemountainman,

We really enjoyed the description of your stay in the feedback received especially for the accuracy of the details and emotions received.

We are proud we, once again, made sure that your stay at the Grand Visconti Palace has been a source of relax and pleasure for you; we hope many others will know of your experience and give us the chance of looking after them also at the Grand Visconti Palace in the near future.

We will make sure that waiters at breakfast are more alert to meet every request quickly.

Do not hesitate to contact us for any thing you may need, looking forward to having you with us once again.

We extend our most

Best Regards.

Bernie Gallotta
Concierge & Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Isle of Man, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
Reviewed 11 July 2011

Stayed at the Visconti Palace for 3 night last week-end , lived up to its excellant reviews on trip advisor , its is only 3 tube stops from city centre less than 10 minutes , lovely places to east around the hotel , it had a great court yard in the centre lovely to sun bath and chill after a day in the city. rooms lovely (we even got an upgrade) breakfast excellent. we will be back.....loved it.
we booked through trivago and got a brilliant deal on it.

Room Tip: Check out trivago
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  • Stayed July 2011, travelled as a couple
    • Value
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Helpful?
Thank Blueanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grgvp, Responsabile relazioni pubbliche at Grand Visconti Palace, responded to this review, 12 July 2011
Dear Blueanne,

thank you very much for having enjoyed with us your experience in Milan and chosen our hotel after the reviews, they are very important for improving our way to make real your dreams!

We are very pleased to know that you liked the many places where to stay around the hotel and we completely agree with you about our garden where is very lovely to sun bath and chill after a day in the city.

Thank you also for your feedback about our breakfast and your room, it is our habit to provide upgrading when is possible…we try always to make your stay as much lovely as possible!

Looking forward to welcoming you back to the Grand Visconti Palace in the near future, we sent you our

Best Regards,

Bernie Gallotta
Concierge & Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 June 2011

Had a three day break here en route to Lake Como. The hotel is a good walk away from the centre of Milan which we didn't mind - taxi's are easy to get if you wish.

The rooms we had were very good and breakfast was reasonable.

All the staff we encountered were very helpful. The conceirge in particular (Antonella) was very good - she booked some local restaurants for us (great food) and assisted us getting tickets for La Scala.

  • Stayed June 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
Thank 190762John
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grgvp, Responsabile relazioni pubbliche at Grand Visconti Palace, responded to this review, 12 July 2011
Dear 190762John,

We thank you very much for your kind comment.

We believe service is what makes the difference and we do our best to pamper and spoil our dear guests therefore we are happy you have enjoyed the hotel and our services

We hope to welcoming you back soon to Grand Visconti Palace!

Kindest Regards.

Antonella Mecrani
Concierge & Guest Relations
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Cheshire UK
Level 5 Contributor
85 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 13 June 2011

Nice hotel, friendly staff. Close to a tube station. Lots of local restaurants. Buffet breakfast was very good, lots of choices. The free internet was only for a short time each day.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BrigitteTK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
grgvp, Responsabile relazioni pubbliche at Grand Visconti Palace, responded to this review, 23 June 2011
Dear Brigitte TK,

We are very glad to hear that you have really enjoyed your experience with us especially for the attention received by our staff and for the breakfast which has satisfied completely your expectations.

It is true that around our hotel there are a lot of choices for Italian restaurant and we appreciated you have discovered and you have been delighted by them.

About internet we are always glad to provide our guest with vouchers to get free connection for a while in our internet corner or in the lobby by your laptop, next time you can require it as much as you need!

Looking forward to welcoming you back to the Grand Visconti Palace in the near future, we remain at your complete disposal for any further assistance and information you may need.

Best Regards,

Bernie Gallotta
Concierge & Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Visconti Palace

Property: Grand Visconti Palace
Address: Viale Isonzo 14, 20135 Milan, Italy (Formerly Grand Visconti Palace Milan - MGallery Collection)
Region: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Milan
#19 Family Hotel in Milan
#26 Romantic Hotel in Milan
#26 Business Hotel in Milan
#28 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Visconti Palace 4*
Number of rooms: 172
Reservation Options:
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Also Known As:
Grand Visconti Palace Hotel Milan
Grand Hotel Milan

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