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“No Matter Where You Go, Customer Relations is KING”

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Grand Visconti Palace
Ranked #35 of 427 Hotels in Milan
Certificate of Excellence
Baltimore
1 review
“No Matter Where You Go, Customer Relations is KING”
Reviewed 13 November 2013

The four stars granted are LARGELY attributed to the incredible customer service I received from Bernie, the concierge and Enrique, the bar manager.

Bernie was absolutely endearing and genuine. ALL of his recommendations were on point! You can't ask for a more attentive and knowledgeable concierge, especially your first time in a country and unable to speak the language. Unlike the staff at the B4 Milan hotel, the Grand Visconti staff were patient with my Spanish/English attempts at Italian. :-)

Enrique was personable, but still very professional. He and his staff were also very attentive.

The rooms are gorgeous. The toiletries and turn down service were indulgent. Overall, I found housekeeping to be thorough, except for the late return of my ironing. Even with that the front desk reduced the charges.

I was not impressed with the restaurant's fare, although the ambience is very romantic. Instead get a recommendation from Bernie for local dining!

Room Tip: Ask to be facing the courtyard.
See more room tips
  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YoungRudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile relazioni con la clientela at Grand Visconti Palace, responded to this review, 17 November 2013
Dear YoungRudy,

What a satisfaction to read your wonderful experience with us! This is the recognition to the daily effort the staff put into their job. The staff are the lifeblood and heart of the hotel, what makes the difference. We are glad you came across one of our best assets to the hotel: Bernie who does his job with passion and dedication. Both Bernie and Enrique are very professional and will be happy to read your feed back.
Thank you for the suggestion about prices of our restaurant, we will take it in consideration.
We hope to welcoming you back soon in order to provide you with another unforgettable stay.
Best Regards

Antonella Mecrani
Concierge & Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (163)
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Kuwait City, Kuwait
Level 5 Contributor
38 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 November 2013

I stayed for 2 nights , the hotel is more a 5 star hotel than a 4 star ... the room is nice and clean and all needed amenities are available even ( face wash and tonic ) , services are perfect, the gave us an upgrade on arrival to executive room.
Breakfast was excellent, location and car parking are all perfect even hotel staff are very helpful and professional.
the only thing that could be improved is internet service, its chargeable per appliance rather than room.
other than that the hotel is perfect.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suzi50179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile relazioni pubbliche at Grand Visconti Palace, responded to this review, 15 November 2013
Dear Suzi50179,

Very pleasant comments, thank you!

We all do our best in order to make our guests feel pampered and relaxed. Whenever possible we try to upgrade our guests to the best available room in order to make them feel even better.

As far as the Internet connection is concerned we will take it in consideration, passing it directly to our management.

Looking forward to welcoming you back soon.

Kindest Regards.

Antonella Mecrani
Concierge & Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lausanne, Switzerland
Level 6 Contributor
157 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 8 November 2013

The hotel was really nice and welcoming.
The staff was extremly friendly and professional.
They took really good care of us and all the tiny request that I had where taken care off really quickly.
The buffet breakfast was quite nice, although one day we had a football team staying that created a tiny chaos but beside side, it's a true 4stars hotel.
Definitevely I will come back to this place if I go back to Milan.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Benjamin B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile relazioni pubbliche at Grand Visconti Palace, responded to this review, 15 November 2013
Dear Jbatko,

Thank you for taking the time to give us your nice feed back. We are glad you experienced such a good stay with us and we hope to welcoming you back soon.

Best Regards.

Antonella Mecrani
Concierge and Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
La Garenne-Colombes, France
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 November 2013

We stay 3 night for a romantic trip in Milan. We had a deluxe room, 521 with breakfast included and spa access.
The staff was very nice and professional, breakfast was good (but not the best I ever had), the room was very well furnished with a king size bed a very nice bathroom. The only negative side what that the room was on the road side, not the garden and this is very noisy road. As we were un winter with window closed that was OK, but don't expect to be able to sleep open window.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Barnabé M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile relazioni pubbliche at Grand Visconti Palace, responded to this review, 15 November 2013
Dear Barnabè M,

Thanking you for you kind feed back, we are glad you had overall a good romantic stay with us.

We are sorry the breakfast was below your expectations.

Regarding the room 521 is one of the largest in the deluxe type. Normally it is hard to hear the sound of the city as al the rooms are well sound proof therefore we are really sorry we will have our maintenance to double check the situation. Please do not forget, during your stay, you can always refer to our front office and Guest Relations staff in order to be assisted straight a way and fix any issue at the right moment whenever it s possible.

We hope to welcoming you back soon.

Kindest Regards

Antonella Mecrani
Concierge & Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 November 2013

Super service at this hotel near the ring road in Milan. Nice big rooms, pool and spa - I had a very effective massage - and very wide choice of food for breakfast. Very close to the Lodi tube station.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JoannaBurton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile relazioni pubbliche at Grand Visconti Palace, responded to this review, 8 November 2013
Dear Mrs. JoannaBurton,

we thank you very much for your kind feed back. We are glad your experience with us was so relaxing and “delicious”.

The location of the hotel is as well convenient for those guests who arrive by car as we are out of the C zone, therefore you do not have to pay a supplement to enter the city, further more we have an internal parking where, once you have parked the car, you can easily access the hotel by a lift that leads you directly on the lobby.

Looking forward to welcoming you back soon.


Best Regards.

Antonella Mecrani
Concierge & Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
48 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 6 November 2013 via mobile

I stayed at this hotel while in Milan and I have to say that this was one of the best four star service that I have experience. The attention to detail is big at this hotel. When u get into your room here is a welcome memo with information on the city and happenings. I stepped out of my room for one hour to use the spa and when I returned there was a nicely packaged 70% artisan dark chocolate on my night stand.

Breakfast is a big banquet affair at this hotel all included with the stay. There was such a wide choice and the service was efficient.

Though I stayed only one night I really enjoyed my stay here. It was pricey for four stars but the service was excellent and the property well maintained.

Stayed February 2013, travelled on business
Helpful?
Thank Seashelltraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile relazioni con la clientela at Grand Visconti Palace, responded to this review, 7 November 2013
Dear Seashelltraveller,

It is a pleasure to see that even after a few months you made some time to leave your very much appreciated feed back about your stay at Grand Visconti Palace. The attention to details is very important for us, as well as the personalized service that we try to provide all our guests with.
Our Concierges are very proud of their Welcome letter, that is daily updated in order to give our guests some tips and ideas about Milan and to let guests know we are here happily ready to assist you with any request you may need.
We hope to welcoming you back soon for a longer stay in order to try the other hotel services such as our restaurant and SPA treatments.
Best Regards

Antonella Mecrani

Concierge & Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Caracas, Venezuela
2 reviews
Reviewed 3 November 2013 via mobile

We stayed at the grand visconti from october 20-22, 2014. E xcellent breakfast, my favorite being the soft. scrambled eggs which i cant seem to find anywhere else! the hotel is less than a 5 minute walk to the metro (lodi tibb) and this is 4 stops away from the duomo...5 minutes away. the concierges were excellent...polite, patient, and even assisted us with our train tickets to florence and venice. the rooms were clean. The slight negatives were 1) the room temperature was 25 celsius and i wanted it at 22 celsius and asked twice to no avail. 2) if you have the munchies after midnight, there is no room service available other than whats in the mini bar. it would be nice if the hotel offered a simple menu for the after hours...at least some chips or packaged sandwiches. the hotel is very elegant and regal and so it is not in keeping with the class of hotel, that there is no 24 hour room service. the hotel restaurant is excellent but the directions are difficult....an italian colleague of mine came to visit and together we made 3 false starts to different fllors before we found the restaurant...its a shame because the restaurant is excellent. i would consider locating the restaurant in the garden or on the 1st floor to attract non hotel patrons...excellent presentation and taste!!! Bottom line is that we enjoyed the hotel and would be happy to returnin the future.

Stayed October 2013, travelled as a couple
Helpful?
Thank Auby L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile relazioni con la clientela at Grand Visconti Palace, responded to this review, 7 November 2013
Dear Mr. Auby,

Thank you very much for your detailed feed back! Glad to read your satisfaction with our breakfast, housekeeping and Concierge service, all of us our putting our best effort in order to provide you with the best experience ever. Sorry about the room temperature, unfortunately recently, as the winter season has begun, the System has been switched from air conditioned to heating but recently the Milan temperatures are continuing changing, every day is different, one day cold the next warm, therefore you can understand our issue in trying to keep up with this matter.
As far as the room service is concerned during the restaurant opening time we provide express food cooked directly by our Executive chef, and from 7am until 1am we have a light snack menu offering 2 type of pasta, salads & sandwiches, unfortunately not being a 5-star we can not have it 24/7.
As last we are sorry you have got lost into the building searching for the restaurant, we understand it is not easy to reach it as the hotel is very big! For this reason in each elevator you can find detailed instructions in order to reach it as well as to reach the spa. Furthermore we remind you that our Concierge & Front Office staff are always at your disposal to assist you and escort you to the different locations of the Hotel whenever you need. We are glad you had an excellent experience at Al V Piano. During the Summer period the location of the restaurant is normally moved to the garden, as temperatures are more suitable for a nice outside meal. We hope to see you again, maybe in the Summer period in order to enjoy our Garden too.
Thanking you again for taking the time to write your opinion.

Kindest Regards
Antonella Mecrani

Concierge & Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Visconti Palace

Property: Grand Visconti Palace
Address: Viale Isonzo 14, 20135 Milan, Italy (Formerly Grand Visconti Palace Milan - MGallery Collection)
Region: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Milan
#19 Family Hotel in Milan
#26 Romantic Hotel in Milan
#26 Business Hotel in Milan
#29 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Visconti Palace 4*
Number of rooms: 172
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Also Known As:
Grand Visconti Palace Hotel Milan
Grand Hotel Milan

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