The four stars granted are LARGELY attributed to the incredible customer service I received from Bernie, the concierge and Enrique, the bar manager.
Bernie was absolutely endearing and genuine. ALL of his recommendations were on point! You can't ask for a more attentive and knowledgeable concierge, especially your first time in a country and unable to speak the language. Unlike the staff at the B4 Milan hotel, the Grand Visconti staff were patient with my Spanish/English attempts at Italian. :-)
Enrique was personable, but still very professional. He and his staff were also very attentive.
The rooms are gorgeous. The toiletries and turn down service were indulgent. Overall, I found housekeeping to be thorough, except for the late return of my ironing. Even with that the front desk reduced the charges.
I was not impressed with the restaurant's fare, although the ambience is very romantic. Instead get a recommendation from Bernie for local dining!
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- Also Known As:
- Grand Visconti Palace Hotel Milan
- Grand Hotel Milan