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“Good Quality Hotel”

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Grand Visconti Palace
Ranked #35 of 427 Hotels in Milan
Certificate of Excellence
Bedford
Level 4 Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
“Good Quality Hotel”
Reviewed 31 December 2013 via mobile

I have now stayed at the Visconti in Milan three times. It represents a reasonable value 4 Star hotel and makes for a good business base. The Resturant on the fifth floor is excellent and the room service is good. The breakfast room is spacious and the food good, the service could be better though, management don't check you in and the waiters seem to miss most if the guests request for coffee (not just mine), when they do notice you and it is served it's OK though.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chris and Rosem... W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile reception at Grand Visconti Palace, responded to this review, 3 January 2014
Good evening and thank you for returning to the Grand Visconti Palace Hotel.

We will pass on your feedback about the breakfast service to the food and beverage manager, however in the meantime please accept our deepest apologies and be assure that this is not by no means even closed to our standards.

We hope you will stay again with us.
Kind Regards,

Debora Bonati
Duty Manger
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (163)
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Birmingham, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 December 2013

Me and my boyfriend came here for a Christmas break and had a lovely time. It is very traditional but the room was huge and bathroom very nice. It is in a very good location only a 1 minute walk from the metro stop Lodi TIBB and is only 4 stops from the Duomo and the centre of town. Only problem was that there were not loads of restaurants nearby although there were a few but this doesn't matter when you're that close. Breakfast was nice, just what you'd expect with a continental breakfast and all staff were very polite and friendly. However, we were told you can't use the pool without a swimming cap (you could buy one) and spa prices were very expensive.

Room Tip: ours was 220 - lovely!
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fiona t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile reception at Grand Visconti Palace, responded to this review, 3 January 2014
Good evening Ms Fiona T,

thanks for taking the time to write about your recent stay at the Grand Visconti Palace.

Unfortunately the Christmas period is quite quiet and therefore few of the restaurants around us decided to stay closed, however our restaurant has always been opened.

As far as the Spa, we would like to let you know that the fee is included whenever a suite is booked and the swimming caps are mandatory for the italian law.You can also find all this information on our website.

Looking forward to welcoming you again
Kind Regards,

Debora Bonati
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Horsham
Level 5 Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 30 December 2013 via mobile

Greeted by a lovely entrance, nice reception area, good service all round, bedroom immaculate, (interestingly all the basin sink plus were stuck shut as was the bidet had to get under and release manually. ) the free internet from lobby area is a nice and well used touch, as per all 4-5 star hotels the extras are expensive, the only real let down is the poor service for breakfast, on the first morning coffee took 3 requests and 20mins to arrive with no apology and in the end I complained to the front desk, who were very apologetic and it did improve from then on. Excellent location short walk to underground and only 1.5 euros each way to Milan centre. Some really good local restaurants nearby as well. Overall very pleasant hotel which could justify 5 stars if it just tried a wee bit more.

Stayed December 2013, travelled with family
Helpful?
Thank Martin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile reception at Grand Visconti Palace, responded to this review, 3 January 2014
Good afternoon Mr Martin K,

thank you for your feedback. We are sorry to hear about the incident in the breakfast room, but we are glad we managed to do something about it before your actual departure.

As far as the sink and bidet in the room, it is not something that occurs usually, if we would have know we would have sent the maintanance to assist you.

As you pointed out, we are very near the city centre but also in a quiet location.

Looking forward to seeing you again at the Grand Visconti Palace hotel.
Kind Regards,

Debora Bonati
Duty Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northville, Michigan, USA
Level 5 Contributor
61 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 24 December 2013

Pros:
Room size - Friends staying in other hotels had MUCH smaller rooms. Our basic room was comparable to North American hotel size.
Restaurant next door - there is a restaurant immediately adjacent to the hotel on its east side that has about a dozen tables. A customer started playing the guitar and singling, and the waiter took over. The whole restaurant starting singing Italian pop songs while the waiter and two customers played. It was great fun if you are in the mood for it. I enjoyed the pasta with seafood (shrimp and shellfish).
I was able to save a lot of money by reserving my room through a travel wholesaler.
Breakfast had a nice assortment of fruit and pastries. Bacon and scrambled eggs.

Neutral:
Staff - Some were excellent. Others were much less so. Several times the staff, no matter their position, answered questions wonderfully, including the bartender (even though we weren't drinking in the bar). However on at least two occasions when my wife asked the front desk staff a question, She was told to return in 2 hours when the concierge would be available. Definitely put a crimp in her plans.
Location: Nothing interesting nearby, however only a 3 minute walk to the Metro station, which allows you to get anywhere fast.
Beds: My wife and I were given two twins pushed together but still made separately. I had to request that they be made up as one bed. They would split apart sometimes.

Cons (Room specific)
Our room (#142) was on the East side facing the street. This was a problem one morning on garbage day - the truck was there emptying countless containers nice and early for at least 15 minutes (felt like 30+), and made such a loud noise I couldn't sleep.
Our bathroom tub did not drain properly. This makes you wonder if the material blocking the pipe is floating back up (though never saw anything specific though).

Room Tip: Avoid a room on the eastern face of the hotel so you won't hear the garbage trucks.
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  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kevin K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile relazioni con la clientela at Grand Visconti Palace, responded to this review, 28 December 2013
Dear Mr. Kevin K,

We thank you very much for taking the time to give us feed back about your stay with us. We are glad the room, our service and the breakfast were enjoyable. Concerning the questions not answered directly from the front desk staff we assume they must have been more specific regarding Concierge matters, as normally the reception handle the main information about Milan whenever the Concierge is not available, straight a way. Normally when reception staff address guests to the Concierge is in order to provide a more detailed and personalised service. We are sorry that this caused delays in your wife’s plans.
We inform you that whenever there is any issue with the room in terms of noise or technical matters you are invited to contact the reception in order to solve the situation while you are staying at the Hotel.
Hoping to welcoming you back soon.

Kindest Regards
Antonella Mecrani
Concierge & Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 4 Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 9 December 2013

We really enjoyed our stay at the Grand Visconti Palace Milan. We were greeted with warmth and a smile by both reception and concierge.

Reception was able to recommend some wonderful restaurants to us and show the key landmarks on the map. The great thing about this hotel is that it is outside the crazy touristy area yet only a couple of stops away from the centre on the metro (with the metro station only a block away).

The rooms were above average in size (for Europe) and very clean with a large bathroom.

We absolutely loved our stay here and would recommend it to all our friends and family. We have a wonderful time in Milan in general and cannot wait to come back.

Thank you to the staff at Grand Visconti for a memorable stay.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NayiriA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile relazioni pubbliche at Grand Visconti Palace, responded to this review, 12 December 2013
Dear NayiriA,

We are happy, our reception and concierge staff together with a clean and comfortable room helped making your stay a memorable moment.

Our aim is to make you feel at home therefore we are glad we have fulfilled our goal, your feed back meets our daily effort in trying and making the difference among the many Milan hotels!

We look forward to welcoming you, your family and friends for a nice holiday in Milan!

Warmest Regards.

Antonella Mecrani
Concierge & Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level 4 Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 December 2013 via mobile

This hotel is only grand in its pretense. Cheap fixtures are crooked and tired. The breakfast buffet is mediocre at best. The wifi is moderately fast but plans don't allow multiple devices easily which everyone has nowadays. Nothing special.

Stayed December 2013, travelled on business
Helpful?
Thank Marksilv242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile relazioni pubbliche at Grand Visconti Palace, responded to this review, 17 December 2013
Dear MArksilv242,

We thank you for your feed back, we are sorry your stay was not at the level of our usual standards.

As far as it concerns the deco, we respect your opinion as we understand every person can have a different taste, we do not expect everybody to like the Classic Italian Style the Hotel offers, it is a question of personal taste, which we can not discuss.

We would love to know what you think we should do for our breakfast to improve, your opinion is important for us and make us do better.

The multiple device connection for the wi-fi is available in the room wit the business voucher of Swisscom, our provider, up to 3 different devices, please do not ever hesitate to contact the reception staff in order to be assisted whenever you incur into issues of this kind.

Our staff will do their best in order to give you the right solution.

We hope you will come back in order to let us provide you with our usual standards and quality service.

Best Regards.

Antonella Mecrani
Concierge & Guest Relations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milan
1 review
Reviewed 8 December 2013

Very nice hotel clean and the staff very good service. The breakfast very rich but the only problem was that it no had free wifi
The room was nice the bed is very nice and very clean. I will go again.





  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Galahotels.com

Helpful?
Thank Aristeidis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvl, Responsabile relazioni pubbliche at Grand Visconti Palace, responded to this review, 12 December 2013
Dear Aristeidis C,

thank you for your kind feed back, we are glad you have experienced a good service and the cleanliness of the hotel.

Concerning the wifi, the Management is working out a solution as soon as possible for the rooms, as at the moment the connection is free in the lobby, bar and breakfast area.

Looking forward to welcoming you back soon.

Kindest Regards

Antonella Mecrani
Concierge & Guest Relations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Visconti Palace

Property: Grand Visconti Palace
Address: Viale Isonzo 14, 20135 Milan, Italy (Formerly Grand Visconti Palace Milan - MGallery Collection)
Region: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Spa Hotel in Milan
#19 Family Hotel in Milan
#26 Romantic Hotel in Milan
#26 Business Hotel in Milan
#29 Luxury Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Visconti Palace 4*
Number of rooms: 172
Reservation Options:
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Also Known As:
Grand Visconti Palace Hotel Milan
Grand Hotel Milan

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