Having booked a three day stay at the Gray I ended up staying only one night. The hotel is in great location but sadly there is construction all around them which they do not mention anywhere online. If this issue was mentioned and the rate was half price then I could understand. However having been woken up at 7am to the tune of jack hammers and Italian builders whistling I was not impressed. In addition the AC system was still on Summer mode and you could not get heating in the room. I had frozen at night and all they had to offer me the night before was an extra blanket. When I said I wanted heating they said there is nothing they can do.
The above being said in the morning after this ordeal I was greeted by a very friendly Lorenzo at reception who went out of his way to help me. He offered me to move in the evening into their best suite and I asked him if there are going to be works the next day. He admitted the works can be heard everywhere and I declined his offer saying sleep was high on the priority list. He then went on to call their sister hotel to see if there is availability. When he found there was none he was happy to call around and fine me a room elsewhere. I eventually found a room online myself.
Nevertheless he was helpful in refunding the booking reducing the price of the bad night to half price and treated me very well. So I give them A+ for customer service, good English and helpfulness.
In terms of the room I think the sparkle of this hotel has faded and it is time they commence construction works themselves to update the rooms which are starting to feel worn out and dated. So a remake is certainly on the cards there.
Breakfast is below expectations and having been to many hotels in Milan the spread offered was rather limited.
The location is great and the hotel should really capitalize on that and become cutting edge again. Hopefully I will stay again once works are done and the comments above have been taken onboard
- Official Description (provided by the hotel):
- Located in the heart of Milan, just 100 meters from the Duomo, Sina the Gray is a 5-star design hotel, synonymous with style, elegance and eclecticism. Its Art Nouveau façade conceals colourful details and accessories created by the fantasy and originality of vibrant designers. The 21 rooms and suites of our boutique hotel in the center of Milan are characterized by a modern design with ethnic touches and beds hanging from the ceiling like swings. Some rooms have a private gym or Turkish bath. The modern GBar is the ideal location for a pleasant break after shopping. Aria is an elegant and enchanting open-air terrace, where to indulge in the ritual of the aperitif that was invented in the city of Milan. ... more less
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- Also Known As:
- The Gray Hotel Milan
- Gray Hotel Milan