With mixed reviews for many of the hotels close to the Central Station, including this one, we were a little apprehensive although it reviewed as one of the better ones of a fairly bad bunch. We were not disappointed as we arrived outside but the 'stiff' reception staff gave no greeting, looked SO disinterested, treated us almost like an administrative inconvenience as we checked in and looked at us as if we were aliens... which was hardly a good start.
However, our first floor room, number 104 we would recommend for its spaciousness with a balcony overlooking the street.
We took a coat hook back to the reception because it fell off when we tried to use it... but again, disinterest... and no comment.
By contrast with the reception, the breakfast staff displayed good customer service and we found the breakfast to be excellent for both choice and quality (except for the scrambled eggs... maybe from powdered egg) with good quality juices. WIFI worked in the breakfast room but was unusable in the bedroom. The hotel has a large seating area adjacent to the reception but was unused, with no bar facilities, typifying the rather sterile atmosphere of this hotel. Whilst having the potential to do so, this hotel under-performs by failing to properly live up to its four-star status. A little make-over and management verve, starting with a sort-out of the reception staff, would make all the difference in transforming this hotel from its present rather faceless and quite drab offering.
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- Also Known As:
- Mythos Hotel Milan