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“Style and Elegance Fit Well” 5 of 5 bubbles
Review of Park Hyatt Milan

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Park Hyatt Milan
Ranked #5 of 430 Hotels in Milan
Certificate of Excellence
Los Angeles, CA
Level Contributor
175 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Style and Elegance Fit Well”
5 of 5 bubbles Reviewed 28 October 2011

Over the top lodging while in Milan. About 20 seconds from the Emmanuel Galleria (high end shops and dining). From the minute you exit the car you are pretty much carried on a cloud until you check out. We were upgraded to a Deluxe Suite (because of our Hotel Program Status). Very High Speed Wi-Fi was included in our room reservation, as was a complimentary European style breakfast (they also offer an American style breakfast menu at an additional cost, as well as a continental breakfast option). The Italian Breakfast was well stocked and assorted (served at the lobby lounge) with many goodies, including some not so Italian items (smoked raw fish). The Bed was large and extremely comfortable as was the bathroom! This Hotel, being in a modern city, definitely does an incredible job to bring a lot of amenities not accustomed to Italian hotels. For example larger than normal bedrooms, and showers. the shower is big enough to fit two persons, with two shower heads, one hand held and one rain shower head. The tub is a non-jacuzzi, and seemed a bit small. A full blown, fully functional powerful blow dryer to add to the large list of items, In-room safe is there as well. A/C works very well as did the heater. Connecting rooms are available so this hotels seems good for those wanting to travel with Families. Raining? no umbrella? no, worries the doorman has plenty on hand to keep your head dry when you leave the hotel. The price seems high, but then again this city is a bit over the top so it's a tossup. The Central Train Station is a short 15 minute drive by taxi. Our room had a radio to allow connection to our ipad/iphone to listen to music. They provided an adapter to use our 110V items, nice touch. The cherry on top? they called our room the night before to see what our travel plans were. They were kind enough to get us a taxi, and have our bill ready when we walked out. I was very pleased and the type of lodging made me fell I was in the USA. Not really what I am used to in Italy, but I'm not complaining either!

  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank RDMWorldTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, 10 November 2011
Dear Sir,
thank you very much for your feedback about your stay with us at Park Hyatt Milano.
We are very happy to know that every single detail has been appreciated and that our staff provided you with an excellent service.
We are already looking forward to welcoming you back soon!
My warmest regards
Claudio Ceccherelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Raleigh, North Carolina
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 26 October 2011

Only was able to stay for one night, but the hotel was truly 5 Star. Great staff and very helpful. Location is incredible. The funny part is the bathroom was nearly as big as the bedroom! We had a broken hair dryer and they rushed to fix it (less than 5 minutes?).

Several people told me not to waste much time on/in Milan, but I would love to have stayed at the Hyatt for a few days longer.

Room Tip: Our windows barely opened, so I don't think "view" plays much a roll in room selection...
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  • Stayed October 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KpfromNC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, 31 October 2011
Dear Sir,

Thank you so much for having shared your nice comments on TripAdvisor.
We are very happy you have enjoyed your stay with us and liked our rooms design and service.
Looking forward to welcoming you back, next time for a longer stay!
My warmest regards
Claudio Ceccherelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
35 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 24 October 2011

Stayed for only one night. The rooms are relatively small but it has a great big bath room. The room is comforable and the staff / services are the best I have experienced during my entire stay in italy. This a great location to visit the dunmo which is right next door. The subway is right at it's door steps making it easy to get to other parts of town. 2 comments though : we ordered room service for our kids, but decided to leave one portion for later consumption, went out for a walk, left the do not disturb sign on and return to find the dishes were all cleared and my do not disturbed sin was still on. We were to tired to raise an issue. Second comments was there is non kettle or a simple coffee in the room which you wil expect of a 5 star hotel ESP of this price range.

  • Stayed October 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank xiaoxuan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, 9 November 2011
Dear Sir,
Thank you so much for your kind feedback. We are very happy that you liked our hotel and the location but especially that you appreciated the service of our staff, despite the inconvenience with the "do not disturb sign" for which I sincerely apologize.
We thank you also for your comment with regards to kettle and coffee machines and we would like to assure you that within the next six months all our rooms will be equipped of.
In the meanwhile it would be our pleasure to offer them upon request without any charge.
We are looking forward to welcome you and your family back soon!
My warmest regards
Claudio Ceccherelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Russia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 23 October 2011

I was in Milan last weekend and stayed at Park Hyatt as I had excellent previouse experience staying here 3 or 4 years ago. I have to say that the welcoming service, reception, buttlers as well as housekeeping did their best and were very friendly and pleasing. Concierges were also nice and helpful; though one of them once forgot to fullfill our request but his colleague then made things up on a very efficient and positive note.
There were 2 big minuses however.
First, I didn't expect to see the rooms to be ravelled. For sure they will need some cosmetic renovation as soon as possible.
Second, my friend and I had a very unpleasant conversation with the manager of the restaurant of the hotel when one late evening we came asking for a table without pre-reservation. The guy told us since we had not reserved they were extremely full and busy (though there were 3 or 4 free tables at 21:30) and without listening us as we adressed him couple of questions, hurried to turn us out.
We left very upsetting and I believe will never return to this place.
Overall our stay was not bad thanks to the excellent service provided by other staff. And the breakfast was very good though the lobby where it was served was not very comfortable.
I am not sure about recommending this hotel to my friends until I search other 5 stars options in Milan.

  • Stayed October 2011
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Belki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, 9 November 2011
Dear Sir,

thank you very much for your kind feedback with regards to your last stay at Park Hyatt Milano.
Comments like yours are very appreciated as they help us to focus on our weak aspects, empathizing with our guests' experiences.
With regards to our rooms, please be informed that we already started the renovation process and within the next five months the last rooms will be ready.
Since our opening we have been focused on delivering the best customer service possible at all levels and in all departments and we sincerely apologize if this time our Restaurant staff was not able to provide it. It is in our interest to optimize the covers at our Restaurant and I'm sure that on that evening our restaurant was indeed fully-committed but I do apologize if they were not able to properly handle the issue.
Sincerely I do hope to have the pleasure to welcome you again at our property and please do not hesitate to contact directly me for any assistance you may need.
My warmest regards
Claudio Ceccherelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rancho Santa Fe, CA
Level Contributor
96 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed 23 October 2011

We stayed 2 nights at the Park Hyatt, and just loved it. We usually fortunate enough to stay in 5 star hotels such as this, and we definitely felt well-taken care of by the attentive, courteous staff. The junior suite was nice and big, and we had a large bathroom with 2 sinks, lovely towels, plush bathrobes and a good sized storage area for putting away our suitcases and clothes. The hotel is adjacent to the Galleria and the famous Duomo, and a very short walk tote shopping area and other major sights, including La Scala. The room was very quiet, and of course, the beds were great. We would definitely stay here again!

Room Tip: Top floor is very quiet.
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  • Stayed October 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank painthorsegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, 31 October 2011
Dear Sir,

Thank you so much for taking the time to leave your review on TripAdvisor.
We are very happy that you appreciated our Junior Suite and services.
We are already looking forward to welcoming you back soon!
My best Regards
Claudio Ceccherelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 October 2011

Our overall experience at the Park Hyatt Milan was outstanding. The central location made it very easy to explore the city and the service of the staff superb. The restaurant food was expensive, particularly breakfast, but very good quality. Our room was large and the bed very comfortable.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SOMH00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, 31 October 2011
Dear Sir,
Thank you for your kind review.
We are very happy that you appreciated our Hotel location and service.
We are really looking forward to welcoming you back soon!
With kind regards
Claudio Ceccherelli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frisco, Texas
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed 18 October 2011

On a two week trip to Italy stayed here on our first leg for three nights and then the last night before leaving back home for Texas. This staff has gone through the professional training program and taken their lessons to heart , e.g. on morning of departure at 5:15 am. Staff had taxi waiting, my account settled as I arrived and all three morning staff new of our departure, which airport, etc. Rooms are elegant, marble and modern comforts and a bed to die for. The showers feeling like you are under a waterfall - warm, strong and inviting. Of course the hotel is right next to the Galleria and the Duomo - convenient.

Only small nit would be the breakfast ... while excellent... the brevity of the portions were clearly made for the fashion models that walk the runways of Milan. I would recommend Hotel to anyway looking to splurge a little and be pampered.

Room Tip: All four of our rooms were excellent. No suggestions here.
See more room tips
  • Stayed October 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ceccherelli, Direttore generale at Park Hyatt Milan, responded to this review, 31 October 2011
Dear Sir,

Thank you so much for your kind words about your stay with us.
We are very happy that our destination has been the frame of your trip throughout Italy and I'm pleased to hear such a nice feedback about our staff, which is the best compliment that a General Manager can receive.
We are really looking forward to welcoming you back soon!
My best regards
Claudio Ceccherelli
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Milan

Property: Park Hyatt Milan
Address: Via Tommaso Grossi 1, 20121 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Centro Storico
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Milan
#3 Spa Hotel in Milan
#3 Family Hotel in Milan
#5 Luxury Hotel in Milan
#8 Business Hotel in Milan
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Park Hyatt Milan 5*
Number of rooms: 106
Official Description (provided by the hotel):
Boutique hotel in a palatial, classical building - Heart of Milan, steps from Piazza del Duomo and Teatro all Scala opera house. ... more   less 
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Also Known As:
Park Hyatt Milan Hotel Milan
Hyatt Milan
Milan Hyatt

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