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“Excellent location, service and rooms” 5 of 5 bubbles
Review of Park Hyatt Milan

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Park Hyatt Milan
Ranked #6 of 430 Hotels in Milan
Certificate of Excellence
London, United Kingdom
Level Contributor
185 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Excellent location, service and rooms”
5 of 5 bubbles Reviewed 24 March 2014

Stayed here a second time on business (first time in 2007 for holiday). Service is still top notch; location right in the centre of the best area of Milan; room very well fitted and very large bathroom. Only small criticism is that there are some small signs of wear in the bathroom. Room service food good too. Reasonably priced compared to other 5-star properties in Europe.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank skippy-rates
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GorkaB127, General Manager at Park Hyatt Milan, responded to this review, 27 March 2014
Dear Guest,

Thank you for your kind feedback and review!
We are happy you came back to Park Hyatt Milano for the second time and you have been still satisfied with the service received!
We thank you also for your useful comment regarding the bathroom that we will take for sure into consideration in order to take the appropriate measures.

We really hope to have the pleasure of welcoming you back soon!

Sincerely Yours
Gorka Bergareche
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (134)
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English first
St. Moritz, Switzerland
Level Contributor
82 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 bubbles Reviewed 23 March 2014

This has to be the best hotel in Europe. Fantastic property, staff and location.
Spending 200 nights per year in hotels this is my clear favorite in Europe - the hotel in itself justifies a visit to Milan!
The Park Hyatt's in Tokyo and Beijing may be just as good!
Outstanding team running the Park Hyatt in Milan!

Room Tip: Suite 611 even has a great outdoor terrace!
See more room tips
  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank peter778899
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GorkaB127, General Manager at Park Hyatt Milan, responded to this review, 24 March 2014
Dear Guest,

Thank you for your fabulous review!
We are all very happy that you enjoyed your stay in Milano, appreciated our property and found our staff outstanding!
This is the best compliment that a General Manager can receive and we really hope to have the pleasure of welcoming you back soon!

Sincerely yours
Gorka Bergareche
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashburn, Virginia
Level Contributor
54 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 21 March 2014

This hotel is outstanding. The location is top notch for visiting Milan's sites (in my case Duomo, original Last Supper, Sforzesco Castle) and right next to subway and tram system to visit other areas of the city. Its rooms are very clean and modern. The gym and spa are an entire floor, top notch for Europe and were not crowded on the days I visited. All of the employees remembered my name for the 4 days I was there and couldn't have been more helpful (example arranging tickets for me to attend AC Milan match). I highly recommend this hotel, especially to Hyatt Diamonds as the breakfast is included and is really good with fresh squeezed blood orange juice.

  • Stayed March 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kaeagan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GorkaB127, General Manager at Park Hyatt Milan, responded to this review, 24 March 2014
Dear Guest,

Thank you very much for your kind and beautiful review!
We are all very glad and honored about your comments and we are pleased that you find our service to be exceptional!

We really hope to have the pleasure of welcoming you back in not a distant future!

Warmest regards
Gorka Bergareche
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Crystal River, Florida
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 18 March 2014

The location of this hotel is unbeatable. The service is top notch and we enjoyed our room as well. We saved money on breakfast buffet (which is superb) by paying for it the night before (they gave us a discount). The beds were very soft. I can't say enough good things about this hotel.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LivelyFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GorkaB127, General Manager at Park Hyatt Milan, responded to this review, 20 March 2014
Dear Guest,

Thank you for your kind feedback.
I'm very pleased to read that you enjoyed your stay with us and were satisfied with our service!
We really hope to have the chance of welcoming you back in the centre of Milano!

Sincerely yours
Gorka Bergareche
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somewhere
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 18 March 2014 via mobile

Where to begin? This place is wow from the moment you arrive.

Located in the exact centre of Milan this hotel really is perfect.

Staff was lovely. The friendly people at check-in, housekeeping, etc. Everyone is truly nice.

Asked for a quiet room and got one on the top floor with view on the courtyard. Didn't hear a thing, a huge deal when it comes to a hotel room in an Italian city.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank Negenduust9000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GorkaB127, General Manager at Park Hyatt Milan, responded to this review, 20 March 2014
Dear Guest,

Thank you for your nice and kind review!
We are really happy that you were satisfied with the room assigned and found our staff lovely! Your nice comment regarding our team is the best compliment for a General Manager and I will be pleased to extend it to the entire staff!

We really hope to welcoming you back soon!
Sincerely yours
Gorka Bergareche
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bridgewater, New Jersey
Level Contributor
73 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed 17 March 2014

We stayed at the Park Hyatt Milan for 3 nights recently... and having read so much about the property, we were excited to be staying here. We were confirmed with Diamond Status 3 days prior to our arrival, so i was even happier to be staying at a Park Hyatt for the first time.

At check-in, the staff person was pleasant, and professional.. however our diamond status, or any benefits of having it were not mentioned. I asked if breakfast was included in our stay, and was told that she would check and get back to us.

She walked us to our room, and showed us around. Room was ok. I was surprised to have not only the closet in the bathroom, but also the mini bar. I know space is a premium in Europe, however I'm not a fan of having the fridge in a bathroom. Because of it's location, there was no room for a recessed toe-kick at the sink, leading to a few stubbed toes over the 3 days. the other strange thing was the fact that there was no outlet for the hair dryer in the bathroom. We had to plug it into the bedroom to use it.

During our three nights, we did have some issue with house-keeping, and with room service...not what i would expect from this caliber of a hotel. One such issue was when we ordered room service for breakfast. Apparently the hotels version of Eggs Benedict is actually what we commonly call Eggs Florentine (only for room service - if you have breakfast at the main restaurant, then the eggs Benedict is actually what you would expect).

Anyway, hotel staff is nice, and the rooms are clean... and the location is perfect (within walking distance of everything)... but i am not sure it is worth the cost.

  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Asish P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GorkaB127, General Manager at Park Hyatt Milan, responded to this review, 21 March 2014
Dear guest,

Thank you for your kind and very detailed review.
I'm happy that you appreciated our location and were overall satisfied with your stay and with the service received.
On the other hand, I'm sorry and I do apologise for the inconveniences encountered with our housekeeping and room service and I really thank you for this useful feedback that can help us to better understand where are our areas of improvement.

Thank you again and we really hope to have the chance of welcoming you back in not a distant future!

Sincerely Yours,
Gorka Bergareche
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Morristown, New Jersey
Level Contributor
303 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 180 helpful votes
5 of 5 bubbles Reviewed 7 March 2014

We had a very short stay here thanks to an East Coast nor'easter in February which delayed our trip. I am in love with this hotel. Service was top notch - efficient, professional and not overdone. Our room was wonderful. The bed and linens were comfortable, the TV was large and could be watched in bed or on the sofa, the bath included a large corner shower, 2 sinks a bath and 2 separate closet areas. Both sink areas had their own toiletries. Everything you could think of was provided. I loved the modern décor and high ceilings in the rooms and bath. The coloring in the hallways and rooms was very calming; after barely escaping the snow storm it was so relaxing here once we stepped inside.

Breakfast was included for us and it was wonderful. The buffet contains lots of unusual items and everything is fresh and nicely laid out. The a la carte menu had lots of interesting options. Service was excellent and the food was delicious.

The hotel is nicely located in the tourist/shopping area and is a short walk to the metro and other areas worth seeing. Milan is not inexpensive and this hotel is not either. But it is truly luxurious and worth the splurge if you are spending a few days in the city of Milan.

  • Stayed February 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EWR-NJ-traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GorkaB127, General Manager at Park Hyatt Milan, responded to this review, 13 March 2014
Dear guest,

Thank you for your nice review!

We are very glad that you enjoyed your stay with us and found our service excellent!
We are also pleased that you were satisfied with the room assigned and with breakfast served in our Cupola Lobby Lounge.

We really hope to have the pleasure of welcoming you back soon!

Warmest regards
Gorka Bergareche
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Hyatt Milan

Property: Park Hyatt Milan
Address: Via Tommaso Grossi 1, 20121 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan > Centro Storico
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Milan
#3 Family Hotel in Milan
#3 Spa Hotel in Milan
#6 Luxury Hotel in Milan
#8 Business Hotel in Milan
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Park Hyatt Milan 5*
Number of rooms: 106
Official Description (provided by the hotel):
Boutique hotel in a palatial, classical building - Heart of Milan, steps from Piazza del Duomo and Teatro all Scala opera house. ... more   less 
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Also Known As:
Park Hyatt Milan Hotel Milan
Hyatt Milan
Milan Hyatt

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