We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
£119
Hotels.com
Get rewarded with One Key
Expedia.com
£124
Get rewarded with One Key
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Maria K
Athens

Rude staff in a nice hotel

Review of NU Hotel Milano
3.0 of 5 bubblesReviewed 20 Jul 2016
It seems that somebody invested a lot in design, furniture, mechanisms etc, and forgot to invest in people. A nice, well designed modern hotel, with so rude and unfriendly staff... Ok, they don't speak english, but they don't make an effort to communicate. When arrived, they took us outside of our room just to show us the door (nobody came to explain all the complicated mechanisms of the room).
Although we have booked and telephone to the hotel asking about their restaurant, nobody bothered to inform us that the restaurant would be closed these days for feragosto, the italian holiday. Note that there was nothing open in the neighbourhood, except fortunately, the super market...
A very nice surprise was Mr. Almario, a very friendly and polite person in breakfast and the very nice lady in charge for the housekeeping.
Date of stay: August 2015
Trip type: Travelled with friends
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
DirezioneNU, Direttore at NU Hotel Milano, responded to this review
Responded 22 Jul 2016
Dear Guest,
I've read with attention your review and I'm sorry but also surprised to hear about the difficilties to communicate with our staff. We made a strictly selection in order to choose a multi-language spoken staff and actually we cover 7 different languages (English, French, German, Spanish, Arabic, Chinese, Russian). During check-in operations,our front officers have always care to explain the correct use of technological systems ( ex. doors, curtains, TV,ect) i and remain at disposal 24/24 for any questions.

I was wondering wich was the period of your stay, beacuse the Italian holiday "Ferragosto" you referred to, happens on 15th August and it's correct, during that period the restaurant will be closed.

I hope you will choose Nu hotel once again, 'cause I would really like you to live the correct experience garanteed from our skilled-staff and standards.

Best regards,
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
1.9 miles from NU Hotel Milano
Free Wifi
Restaurant
4.4 miles from NU Hotel Milano
Free Wifi
Restaurant
6.2 miles from NU Hotel Milano
Free Wifi
Restaurant
2.1 miles from NU Hotel Milano
Free Wifi
Restaurant
1.9 miles from NU Hotel Milano
Room service
2.9 miles from NU Hotel Milano
Free Wifi
Spa
2.0 miles from NU Hotel Milano
Free Wifi
Restaurant
1.5 miles from NU Hotel Milano
3.7 miles from NU Hotel Milano
Free Wifi
Room service
View more hotels in Milan
Reviews (837)
Filter reviews
837 results
Traveller rating
442
314
50
21
10
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
442
314
50
21
10
Show reviews that mention
All reviews metro station roof restaurant double shower very nice hotel booked a single room modern design city centre nice bathroom the hotel staff around the corner hotel is located business hotel short stay breakfast room giorgio supermarket duomo
Selected filters
Filter
Updating list...
75 - 80 of 837 reviews
Reviewed 6 July 2016

Very stylish hotel, for mid-range. Room was excellent with everything I needed, clean and comfortable. Breakfast was continental, and very good with a view from top floor. Convenient for Metro. Would defiantly use again when in Milan.

Date of stay: June 2016
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank timm350
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 July 2016 via mobile

We stayed in this ultra modern hotel for a short break in Milan. We booked a junior suite and were really impressed by the decor and the facilities. The hotel is situated quite a way out from the city centre but is serviced by the nearby Udine metro station located 200m down the road. Just be careful when returning to the hotel late in the evening as Feltre isn't the best of neighbourhoods.

Date of stay: June 2016
Trip type: Travelled as a couple
Thank mackemmuncher
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 June 2016

Rooms were extraordinarily beautiful. The interior design of the entire hotel was great, and the facilities in the rooms were also great. Although the location is not in the city center, it only takes 3 mins to walk to the subway station and less then 20 mins to arrive to the city center by subway. I would book this hotel again if I went back to Milan!

Date of stay: January 2016
  • Trip type: Travelled with friends
    • Location
    • Rooms
    • Service
Thank Catherine5577
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 May 2016

Modern hotel, very beautiful, great stuff
not far from the airport
urban view
there was room for everything, very nice for business trip
in the center next to the train
there is a parking outside, nice bed, we really like it

Date of stay: April 2016
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank ShimritK10
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 May 2016 via mobile

My husband and I stayed in this hotel for a week while he was in Milan in business. It was refreshingly modern, clean and stylish, from the oversized revolving front door to copies of Italian design magazines on the tables.m and cool light fixtures. Our room was spare without much storage for big suitcases (we had small ones), and the bathroom had a large two-person walk-in shower. The bar had an excellent happy hour spread (they will bring you a sushi plate that was enough for my dinner one evening) and the breakfast upstairs was very nice with lots of options. The neighborhood is a bit dull (characterless, could be anywhere), but the hotel is close to the metro and there is a supermarket across the street and a friendly, authentic family-run restaurant a few doors down. I really loved the look and feel of this modern hotel and the staff were very attentive. There are hotels closer to the City Centre, of course, but if you are traveling by metro you could stay here just as easily.

Date of stay: July 2015
Trip type: Travelled as a couple
Thank KatieBeNC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews