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Klima Hotel Milano Fiere
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Reviews (1,134)
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All reviewsgreat hotelvia taxicertosa stationindustrial zonemain motorwayshuttle servicefree wifihotel shuttleexcellent place to staylounge barrooms are modernhotel experienceenjoyable staycoffee machinerhotrainwellness
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170 - 175 of 1,134 reviews
Reviewed 26 April 2013

honestly we had a very bad time there. It was completely different from what we have expected and were promised by the hotel. It was a complete rip off.

the rooms are small but more or less clean. thats about it. DO NOT PAY more than 100 EUR per night.

We were there during the fair and almost payed 500 EUR per night.

-Food is horrible

-Cleaning lady doesnt change bed sheets even when they were dirty and also doesnt take plates from food out.

-Food is horrible!!!!!!! never ate so bad being in Italy

- No spa as promised. (in construction)

- Promised shuttle bus was overfilled, no place anymore so we had to go by train.

-We wanted to check out on day 1, but receptionist said that the manager is on holidays and he decides.

-he appeared after 7 days on the day of checkout

- Hotel suff speaks VERY poor english, most of them dont understand at all

-Stone floors in all the room, VERY cold!

-Promised to be 5 min from the fair by car. up on arrival they told us it s at least 30 min with traffic even 1 hour!!!

-Very bad neighbourhood !

Only positive things:
- Free parking (although expectable for 500 EUR per night)
- Free internet (although expectable for 500 EUR per night)
-When the manager finally showed up on day of checkout --> nice guy i have to say!

PAY ABSOLUTE MAX 100 EUR per night. Fair value: 50-70 EUR

There are tons of hotels around there which are a million times better... just close by for example is the radisson blue. if you want to go to the centre city take a hotel there.

  • Stayed: April 2013, travelled on business
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3  Thank schumpi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KLIMA H, Direttore at Klima Hotel Milano Fiere, responded to this reviewResponded 29 May 2013

Dear Guest ,
we read your comment on and there are some points on which we disagree.
You stated that there is no Spa as promised. You booked on international web site and there is no information about a Spa in our Hotel. At least you may have read it on our website, but anyway it is written that wellness are will be ready starting from half 2013. So we do not understand your disappointment.
Concerning the distance to the fair, we are 10 to 15 minutes far from there (to have a general idea it is enough to check it quickly on Google Maps), according to the traffic. Unfortunately we are not able to control it! So if it took you more than the normal time, it is just because people from all over the world were going to the exhibition center by own car or by taxi. In order to avoid this kind of inconvenience, and in order to avoid people to pay quite a lot for a taxi, we organized a free shuttle service to Rho Fiera. The shuttle has never been fully booked and definitely not overfilled. Probably it was your decision to leave later than the scheduled time (8.30am) and reach the fair on your own.
Moreover, you stayed in our Hotel during the furniture fair, the most important and famous fair in Milan. Our Hotel manager was present throughout the whole week. We cannot believe that one of the receptionists told you that he was on holiday.
Our food & beverage manager also came to your room when you asked for room service and you were not satisfied about that. He gave the instruction to change the dishes you ordered because he also recognized them to be poor and not according our standard. He is not the one deciding if a person can or cannot leave before his/her scheduled check out date. Our Guests are free to do check-out the same day of their arrival if they wish for any kind of reason, but, as in your case, we were not able to refund you because you choose a discounted price clearly specify as not refundable .
Hotel staff doesn’t speak nor understand English? It sounds us really strange because the guests that stayed in Klima Hotel during the furniture fair spoke mainly English and there were no comprehension problems with anybody. A part from that, our staff speaks Italian, English, Spanish, French and German, so if you could see that English not the right language to speak with that receptionist in particular, you could have tried with another language.
All these complaints were already clarified with you personally with our Hotel Manager at your check out because you never passed by the reception during your stay in order to report us your dissatisfaction. Maybe we could have done something for you before your departure. You just contacted Booking.com and they were constantly calling and writing us e-mails about your complaints. We never had the opportunity to talk with you. As apologize, all your extras were voided and you just paid for the room. A complementary stay in our Hotel was offered you by the Hotel Manager. If this is your comment on another website considering all we did in order to apologize and clarify the matter with you, this means that probably it was not necessary and we just lost our time.
We hope to meet you again in Klima Hotel Milano Fiere, so maybe you will understand that all the services that we offer are in accordance with the 4* that we are.

Best regards,
Klima Hotel Direction & Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2013

The shuttle service to Certosa station worked only since 12 and then from 16, which means I had to have a walk from the station. The neighborhood is really scary, there are gypsy living in campers on the street. And there are lots of abandoned industrial buildings. But the hotel is great, my room was really good and spacious. Breakfast was ok, but scrambled eggs and cakes were awful. Coffee was excellent!

  • Stayed: February 2013, travelled as a couple
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1  Thank ArturS553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2013

We travel a lot so we booked this hotel via BA. It was down as a 4*. Not sure how they get this rating before they have been open for at least 1 year!!!! Not a 4* but could be in a few years. It had lots to offer but did not deliver. On arrival our room had been given to someone else as they had lost our booking we arrived after 7pm and it was may-hem. Not very good at reception as it is to small for the size of the hotel.
Even thought the day before they had book a taxi for me from Linate to the hotel?
They put us on the 2nd floor in a 3 bed room. Big but the traffic was loud, no phone, no TV control, no Tea or coffee making and no free water. It boast 4 layers of glassed windows. Umm!!! not to sure where that came from. However they did give us, dinner and wine free of charge for the mix up and tea & coffee and TV control. Very apologetic.
No pool, gym or spa available this is why we booked via BA so we could get what we needed for the 4 days at the trade fair. They will be there may be by the end of May 2013?
Location was next to the HUB and B4 Hotels very industrial as Milan is. Normally 10-15mins to the Fare, but, lots or construction till 2015. expect long delays and loads of traffic. You could use the 1 bus at 08.30am to go and 06.30pm return per day to get to the Fare or, go by train . They offered a free service there and back just call and they collect you up to 11pm at night. Station is 3-4 mins from hotel by car and 35mim walk. The same station will get you into central Milan also. Taxis are goo and very efficient. They are much better than they use to be so helpful and 90% speak or understand English. Trip from Airport to Hotel €50.00 there and €60.00 back. Trip in to Milan via taxi on a very good day €20-30 one way. Trip from one end of the city on a bad day or evening 1 hr and €20-30 one way. So the train is a better option. There are many trams also in the city . You now pay a Tourist tax of €4.00 per DAY per PERSON so keep this in mind when you book your hotel and the price of it. This hotel was not very good on the restaurant front. I am a foodie and this was lacking good food and at times good service. A couple of waiters were excellent one was very hopeless. We asked for fries we got roast potatoes, we asked for a shared salad we got a giant bowl each. No imagination has gone into the foods presentation or how to cook it. They are not big on veg in Italy at the best of times and this place is no exception. It was a boring restaurant with no style or elegance as you would expect in a hotel boating 4*. Its not yet worthy of this grade. In fact the whole experience at this hotel was disappointing and very boring. Staff were lovely and deserved more guidance from someone with experience in the industry especially what tourist want, expect and require and not just Italians. Would I go again ? Yes may be next year if it improves (pool, gym & spa). By the end of our 4 nights we had a lot to talk about regarding the hotel and what should have been a lovely experience.

Room Tip: Ask for a high floor, you may escape the traffic noise!
  • Stayed: April 2013, travelled on business
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1  Thank Shaza1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2013

We stayed at Kilma Hotel for a few nights and we greatly enjoyed our stay there. The staff was very friendly and accommodating. The hotel and the rooms were very clean and fresh. The decor is modern and elegant, an eye-pleaser. We ordered room-service and all the dishes were scrumptious (we ordered vegetable soup, pasta with cheese and a fish dish). We rented a car so the location wasn't a problem but keep in mind it is outside the city-center surrounded by factories it seems, so check the transportation issue with the hotel. With the car we got to the center within 10 minutes and there parking is free. Overall great experience!

  • Stayed: March 2013, travelled with family
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1  Thank MYounis6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2013

I stayed at the Klima hotel for a few days and can confirm that it is one of the best hotels in Milan. As it is practically a new hotel, it is very clean with reasonably big rooms, free Wi-fi and good value for money. As it is just outside the city centre, with little connection to centre, it is very convenient for people travelling by car. (Free Parking).

I recommend this hotel to anyone.

  • Stayed: March 2013, travelled as a couple
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Thank Joseph177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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