We stayed 3 nights here in June. The room itself was pretty good. The A/C was just OK, we had a nice view on the 6th floor with a back garden view. The bed was comfortable and the towels and bedding were good. My problem was the staff. They were just plain rude. In particular the front desk staff who seemed completely put out every time you asked them a question. The internet was terrible. We were here for work and kept getting disconnected every 10 - 15 minutes. Other people we were here with all experienced the same thing. If you aren't here for work then this isn't a big deal, but if you are then it is a real nuisance. The breakfast is plentiful, and you can order cappuccino etc. It goes until 10:30am which is nice if you are jet lagged. The location is great, a 10 minute walk to Il Duomo and a 5 minute walk to Crocetta Metro. If the staff could be re- trained on guest relations you could have a very different experience. I hope they do take notice and make sure that the front desk staff aren't rude to the customers. The way it is now would make me not want to come back.
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- Also Known As:
- Romana Residence Hotel
- Romana Residence Milan