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“Great place and service, design hotel”
Review of TownHouse 31

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TownHouse 31
Ranked #212 of 428 Hotels in Milan
Certificate of Excellence
Reviewed 17 November 2013

Excellent service! Reception people are very helpful. I asked to make a booking with a beauty salon at the day of arrival, so they arranged it. Even my plane was late managed to keep my booking. I liked the idea of having breakfast at one big table for all guests! Service during breakfast is excellent, the food is amazing! Really enjoyed the level of guests in this hotel, a lot of trendy people. The lobby area looks amazing, especially during Xmas time! something was wrong with the teapot in my room, but the reception girls ensured I have the boiled water at the room every time I need it. I enjoyed my stay in Milan in this hotel and highly recommend it to other guests!

  • Stayed: December 2012, travelled as a couple
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Thank KseniaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded 5 December 2013

Thank you very much for your kind commnet, we hope to have you again in this home in Milan. Warm regards, Head of PR Town House Collection

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41 - 47 of 158 reviews

Reviewed 26 October 2013 via mobile

Very nice premises with a cheerful breakfast area and a perfectly comfortable outdoor area, rooms are very clean and comfortable.
Location is not very close to the center, 15 mins walking to Duomo/San Babila. But still it's a nice quite area, we randomly stopped at an impeccable restaurant called Valentini just a couple of blocks away from the hotel.
Staff was very helpful and kind, starting by the reception girls when they managed to reserve everywhere we wanted and the waiters serving us in the morning for breakfast. Yeah the breakfast was amazing with it's cheerfully decorated long high-dining table, liked the concept of having breakfast all together on the same table :))

Stayed: September 2013, travelled as a couple
Thank tdarwish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded 5 December 2013

Dear Madame/Sir,
we would really like to thank you very much for the review that you have left. We are pleased to read any suggestion in order how to satisfy our Guests. We hope to see you again in the near future and to welcome you in our Unique Home in Milan. Head of PR TownHouse Collection

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Reviewed 25 September 2013

Townhouse 31 is a great Hotel in a terrific part of Milan. We stayed for 10 nights and were treated just like family. There attention to detail and customer satisfaction on a scale of 1-10 for us was a 10. Always willing to help with directions, travel information, and restaurant recommendations. There breakfast at the Hotel is not to be missed from the table set up, to the quality of food, the excellent service, and the company from all over the World. A special note that Alvin , Paola, Daniella, Bernard, and the entire staff are to be commended. They truly understand whatcustomer service is all about and are always willing to help, serve, and make your stay truly enjoyable.

Room Tip: We loved the superior deluxe Rooney with the balcony overlooking the courtyard
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  • Stayed: September 2013, travelled as a couple
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3  Thank Dean C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded 5 December 2013

Dear Madame/Sir,
we would really like to thank you very much for the review that you have left. We are very happy about the quality that we were able to offer you. We are pleased to read any suggestion in order how to satisfy our Guests. We hope to see you again in the near future and to welcome you in our Unique Home in Milan. Head of PR TownHouse Collection

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Reviewed 11 June 2013

We stayed here the beginning of June for 5 nights. We had what I would call a mini-suite that was comfortable and clean and the staff was very accommodating. Breakfasts are fresh and ample and a good way to meet people from all over the world. The decor is modern and cleverly done and there are two outdoor areas that are for the use of guests as well. There are many excellent restaurants in the area and public transportation is around the corner. You can walk to the center in about 30 minutes.

We really enjoyed being able to return to a quiet neighborhood of Milan after a busy day.

Room Tip: Room prices seem to be based on availability, so book early for the best prices.
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  • Stayed: June 2013, travelled as a couple
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Thank mybagspacked11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded 5 December 2013

Thank you very much for your kind commnet, we hope to have you again in this home in Milan. Warm regards, Head of PR Town House Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 June 2013

We stayed for four nights at Townhouse 31, which is located on a quiet street on the eastern side of the Milan city centre, about a 25 minute walk to the central square. The hotel is small and has rooms spread across a couple of old townhouses, most of them with a view on a central courtyard. The first room we were given was rather small, but had a balcony. Since the weather was not so nice, we asked the reception for another larger room, which we received on the second day. Staff is friendly and helpful, although very young and not always with a professional touch. Breakfast is buffet-like, and served on a very large table, where you can join other guests, or more privately at a few lounge seats in the same room.

The hotel is suitable for a romantic or shopping trip for a couple of nights. The location is somewhat off the centre of Milan, but access to public transport is within a 10 minute walk. Townhouse 31 belongs to the Small Luxury Hotel Group, but we believe is it somewhat below the average standard of this group. On the other hand: prices are also moderate.

Room Tip: Upper rooms have more space!
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  • Stayed: March 2013, travelled as a couple
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Thank Albert-Ludmilla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded 5 December 2013

Dear Madame/Sir,
we would really like to thank you very much for the review that you have left. We are very happy about the quality that we were able to offer you. We are pleased to read any suggestion in order how to satisfy our Guests. Head of PR TownHouse Collection

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2013

We have spent one night here on a weekend trip. Good service, friendly staff, clean and beautiful rooms and a quiet and nice neighbourhood.

I have not checked out all the options in Milan but this hotel does not require me to do so: I will simply stay again here next time because it was just fine.

A recommendation.

  • Stayed: May 2013, travelled with family
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Thank kugelfingergecko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded 5 December 2013

Thank you very much for your kind commnet, we hope to have you again in this home in Milan. Warm regards, Head of PR Town House Collection

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2013

There are pros and cons about this place and I would like to do justice to their customer service before and during our 5 day stay!
The customer service was excellent, except when it came to the size of our room!
I mentioned to the person at the desk that we had a tiny room for 2, when my cousin, who also had a room on the same floor and was travelling alone, had a much larger room and bathroom. She looked at me with a blank look on her face and asked me if I wanted to swap rooms with my cousin. I found this to be a ridiculous offer and declined.
So we spent 5 days in the tiny room, with a bathroom so small that the door only opened halfway up to the basin. The bathroom had a strange musty smell and there was no shower shelf to store our toiletries.
The room I requested was to be non-smoking but there was an ashtray on the veranda and a cigarette butt on the ground, which stayed there for our entire stay.
There is a lift, which we only used when we transported our luggage, as it was too small and slow. Our room was on the first floor.
The other problem we had was with the noise from other guests on our floor. The floor is wooden and the doors to the rooms are very close together. We were awoken several times, when people arrived late from their outings and didn’t respect that there were people asleep!
Breakfast was either at the high communal table and stools or on low tables and couches.
Breakfast food was very fresh; simple but satisfying and the coffee was excellent.
The hotel is decorated in a Balinese style and there is a lovely courtyard, which unfortunately we couldn’t use, due to the wet weather.
The hotel isn’t that close to the centre of Milan. We still managed to walk to town. When we ordered a taxi to pick us up from the hotel it cost twice as much, as they start charging from when you book. It was cheaper when we took the taxi in town to go to the hotel.

  • Stayed: April 2013, travelled as a couple
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Thank MelbourneLola
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TownHouse_Italy, Responsabile relazioni pubbliche at TownHouse 31, responded to this reviewResponded 10 May 2013

Dear Sirs, We apologize yet again for the outcome of your stay in our Home. Hoping to see you back in the hotel to try out the structure next door. Head of PR TownHouse Collection

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TownHouse 31

Address: Via Carlo Goldoni 31, 20129 Milan, Italy
Region: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#104 Business Hotel in Milan
#142 Luxury Hotel in Milan
Price Range: £240 - £257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — TownHouse 31 4*
Number of rooms: 19
Official Description (provided by the hotel):
TownHouse 31 is a charming 4-star boutique hotel located in small elegant 19th century palace next to TownHouse 33. Recreating a home like atmosphere, the tranquil palm garden and the contemporary-ethnic style Classic rooms ensure an intimate hideaway from the hustle and bustle of the metropolitan city of fashion and design. Located in a residential area of one of the most affluent neighborhoods in Milan, TownHouse 31 is within walking distance from the world renowned showrooms, bars and restaurants in Piazza San Babila, Via Monte Napoleone, Corso Buenos Aires and Porta Venezia. Dateo train Station, close to the Hotel, enables guests to easily reach fieramilano Rho exhibition center within 20 minutes. TownHouse 31 is not inside Milan's "Area C" (limited traffic zone with entrance fee), and offers chargeable self-parking facilities nearby. ... more   less 
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Also Known As:
Town House 31 Hotel Milan
Town Hotel Milan
Town Hotel 31

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