I just created a tripadvisor account, but I thought I'd review my past experience at the hotel. We travelled to scotland in april of 2010. The day we were supposed to fly back was the first day of Ash Cloud incident. We made it to milan, unexpectedly, and had to book the hotel on the train. We found the hotel and it was really late. The man working at the front desk was very rude and unwelcoming. We gave him our passports and he started to fill out paperwork. Then he insisted that we go to our rooms and they would keep the passports overnight. We obviously weren't comfortable with that, so we waited for a really long time. Finally, he showed us to our two separate rooms (we weren't informed that they would be separate). To make it worse, the rooms were in two different buildings and the man told us that one room had to be my husband and I and the children (our oldest was 17) had to stay in the other. I'm not sure why this was a rule, but we obviously fought it. I stayed in the bigger room with 3 of my children and my husband and one of my sons stayed in the other room. Our room was awful- dead bugs on the wall, broken furniture, etc., but my husband said there room was even worse- cracked tiles, etc. We all felt very unsafe, despite the proximity to the train station. In the morning, the desk worker tried to charge us more than the guaranteed price, and we ended up just paying it, as we had to make a train. Overall, the hotel was awful and I didn't feel safe staying there with my family. The only good thing was that we'd only booked for a night.
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- Also Known As:
- Valley Hotel Milan