We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Avoid Hotel Gonzaga - dreadful service”
Review of Hotel Gonzaga

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Hotel Gonzaga
Ranked #406 of 431 Hotels in Milan
Reviewed 26 April 2010

I stayed here during the Furniture Fair last week, April 2010 - which means prices are doubled to start with at 225 Euros per night. However, even paying half the price would be a rip off. It is classified as a 3 star hotel, which is a joke. On day one there was no hot water for a shower! The service was sullen to say the least. The toilet seat was broken but I gave up trying to get it fixed because no one took any notice. Then they left wet towels for us to use when we returned at the end of a long day. The bed was never changed in the 6 days we stayed (I don't need my bed changed each night but I suspect this was a money saving not a planet saving exercise). The hotel claims to have internet access (at 5 euros per hour) - it did not work and I heard other guests complaining about this - the receptionist merely shrugged her shoulders and said "I'm no good with computer". But we had to visit the local internet cafe to get connected. The breakfast was miserable - not one piece of fruit. If I treated my customers like this I would be out of business!

  • Stayed: April 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Ruth-from-London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a ReviewReviews (219)
Traveller rating
Traveller type
Time of year
Language

56 - 62 of 219 reviews

Reviewed 12 June 2009

my boyfriend and i flew to Burgamo and got a bus from the airport to the city, €17 return for both of us, had major trouble finding the hotel, no one knew it existed, although everyone was happy to help us find it. when we finaly did find it it was unrecognizable from the photo's. it was on the 3rd floor of an apartment block, we had to buzz in and give our names, we were told they were fully booked and we had to explain that we had a reservation. we were realy put off by the apperance of the place from the outside. the hotel however was ok, rooms were basic, but clean. my main problem was with the staff, so unfriendly and unhelpfull, they seemed to be annoyed at any questions or problems we had, is it not there job to help?? on their website it says "smoking permited" which is not true, "tea and coffee making facilities"-not true and there is only about 5 channels on the TV and sky apparently dosn't work? a quote on the website aslo states: "Elegant atmosphere, which is adjusted fully and completely to the needs of the guest" COULDNT BE FURTHER FROM THE TRUTH. receptioist was extremely grumpy and ignorent, manager wasn't much better, one receptioist was asleep on a chair when i came up to get a drink at the "bar" around 4 o clock in the evening! this hotel is a good place to crash, its cheap and most things are easy to get to from here, but dont expect much.

Stayed: June 2009, travelled as a couple
2  Thank Amy031
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2009

Don't confuse by the hotel picture and address. It looks like that the hotel is a big building; however, you can't find it's lobby at the ground because it is located at the 3rd floor! Actually, I don't mind if I know this upfront. However, it is just out of my expectative. The room was very big but there was no bath tube or bath sink in the toilet. Therefore, water floods after bathing. So be careful!

One thing you need to know is that if you go out in the night time and return after 7pm, you need to use a calling machine downstairs to call up the staff at the hotel so that you can enter the commerical building front door at the ground floor. We have to stand at the street for a few minutes before the hotel staff aware our call downstairs.

  • Stayed: May 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Yukling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 April 2009

My girlfriend and I flew into Bergamo Airport with Ryanair. We got a bus from the airport to the Central station, 1 hour, €20 approx return for both of us. Hotel Gonzaga is less than 5 minutes walk from the Central Station, even though everyone we asked did not know the hotel or where it was. The hotel was an ideal location to catch the bus to the airport for the early morning return flight. The hotel is a 30 minutes walk from the city centre/ duomo (catheral). The hotel is very basic. The staff are not friendly. It is on a very busy and noisy street. The hotel would not turn on the air conditioning so we had to leave the window open so we didn't get much sleep. The room was clean. The beds were dressed and new towels were put in the bathroom each day. The breakfast is very minimal, no hot food. If you are on a budget then you will accept the hotels flaws, if you are looking for luxury then this is not hotel for you. The hotel is cheap but that doesn't mean its good value for money!

  • Stayed: March 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank SeanB1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2009

Arrived on a Sunday to stay for a week. Uncaring reception staff did not know how to tune in a TV station - in the end he admitted they cancelled SKY the week before and there is no SAT TV. The room was hot and I tried to adjust the temperature on the Air conditioner on the wall, not working - I found out the reason later from reception staff - the Air conditioner in the hotel was switched off. With the windows open, it is noisy, traffic and trams constantly passing by.
For the price of EURO 100 a night there is much choice around stazione centrale. The breakfast is cold with dry rolls butter jam, croissant, no meat (except 1 day was sliced ham but not the rest of my week). Cafe latte is 99% milk, no taste of coffee. Selection of fruit juices, yoghurt are OK. Would not stay there again.

  • Stayed: March 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Pootzi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2008

I was so confused by other trip advisors reviews so I was a bit skeptical what I ll find when I was booking this hotel .But I was happily surprised. Very good hotel for that price I booked, comfortable rooms and most important for me ,it was clean indeed, good location for using metro and train, I think 20-25 min walking to duomo , just everything perfect. Furthermore it was close to area ( 15 min walking) with bars (corso como).
Ok, the breakfast was not rich but I think its enough (its not a 5 star hotel so…) and SOME of the personnel could be more smiley but all of them were helpful. I would recommend this hotel to friend and for sure I would stay there again if I visit Milano.

  • Stayed: October 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
2  Thank CyprusPikas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 October 2008

I'm giving this hotel a 4/5 based only on the fact the the rooms were huge (compared to other places we stayed at in Italy), very nice, and clean and that it was so close to the train station.

The room was the best room we stayed in on our whole 2 week trip in Italy. The entire floor is marble all the way throughout the room from the bathroom to the bedroom area. There's a safe free of charge and plenty of room to put luggage and shopping bags on the floor without having to tip toe around them to get by. The rooms are very clean and the bathrooms well maintained with showers that were bigger than other hotels we stayed at. The breakfast wasn't bad at all - they had a chocolate tart that was delicious!

However, like what other people have already said, the staff does seem to be very uncaring. No smiles or friendliness is allowed it seems. We also had to wait for the clerk to finish their conversation with another employee before we were attended to. I have to say that the lady serving people cappucino/coffee for breakfast was very nice though. You can tell when people care about the job they're doing and she seemed to be doing that.

Overall I'd say stay here if you don't have any special room needs, that way you don't have to deal with the front desk staff. The less contact you make with them the better your experience will be.

  • Stayed: October 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
1  Thank santimo90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Milan hotels
Stazione Centrale
Hotel Berna
Hotel Berna
#9 of 431 in Milan
6,864 reviews
Stazione Centrale
Ibis Milano Centro
Ibis Milano Centro
#167 of 431 in Milan
6,588 reviews
Show Prices
Show Prices
Show Prices
Milan Suite Hotel
#20 of 431 in Milan
708 reviews
Grand Visconti Palace
#38 of 431 in Milan
1,955 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Gonzaga? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Gonzaga

Address: Via Vitruvio 43, 20124 Milan, Italy
Region: Italy > Lombardy > Milan > Stazione Centrale
Amenities:
Bar / Lounge Free Breakfast Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #406 of 431 Hotels in Milan
Number of rooms: 28
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), HostelWorld and Evoline ltd so you can book your Hotel Gonzaga reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Gonzaga Hotel Milan

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing