Location - from Milano Centrale is a 15 euro ride past 9pm (there is a surcharge for taxis at night), from Duomo in the day is around 13 euro. The no. 12 tram (each ticket costs 1.5 eur, it can be purchased from the hotel, a tabacchi or the metro station, but note that the tram driver does not sell it!) gets you from the hotel to Duomo in about half an hour. It is convenient to get back to the hotel from town as well as the tram runs till around 2am, and the commuters on the tram don't look dodgy.
Hotel and room - very modern, spacious and relatively clean room, bits of hair in the bathroom left from previous guests.
Price - very reasonable at 80 EUR a night, still good value even if you commute by taxi.
If my comments on the hotel are limited to the above, the hotel would have deserved a "very good" rating, but read on -
Staff - worst part about this hotel. Management needs to train their staff adequately!
1) The "Do Not Disturb" sign on the door was ignored in its entirety. We left the room in the morning making sure that the DND sign was on, so that no one would touch our things. We came back from sightseeing and were horrified to see our beds made and our clothes folded etc. The DND sign was still intact on the door! Whilst most guests like the cleaning service, not everyone does, and they have every right to deny it! It is intrusive behaviour when you go in uninvited. I called reception to complain about this and request that they do not let that happen the next day - staff just said "of course" but had not apologized. I walked down to reception the next day, repeated my experience to make sure that my message is clearly communicated - funny that the staff mistook my complaint and said to me, as if I was really stupid - "If you put on a DND sign, of course the housekeeping would not come in", I rolled my eyes and said "Yes, but the thing is the housekeeper came in!".
2) We left our luggages at the hotel upon check-out to do more sightseeing. The luggage handling staff was not nice at all. I saw two rows of luggages stowed right behind the entrance of the hotel, not knowing whether those were luggages left there by guests in the waiting lounge or by the hotel (that is, since it didnt look too secure, I was wondering whether our luggages were going to be kept there as well or if it is going to a designated storage room), I politely asked the staff "Where do you store the luggages?" to which he answered "Why?" I thought he did not understand English so I said "Where?" and he repeated "Why?" and I knew right there that he didn't want to bother with my query, so I just said "Ok never mind". This left me wondering whether I had asked an illegitimate question, but my conclusion is, I don't think it is wrong to make inquiries when you have any question, because if anything should happen, you only have yourself to blame for not being well-informed. I am still baffled why this simple question bothered him so much. I had stayed in 4 hotels and 1 B&B in this Italy trip, and I have yet to encounter one hospitality staff as unwelcoming as this.
3) This is just a comment and not a complaint. Reception staff offer adequate service but lack initiative. They do not volunteer tourist information or maps so you would need to know the right questions and information to ask in order to get helpful responses. Perhaps this has something to do with the fact that the hotel is a business-oriented one and not a tourist-oriented one.
Aside from its people though, I enjoyed the stay at this hotel, just hope to see improvement in its staff should I revisit Milan.
- Official Description (provided by the hotel):
- Located only 3 kilometers from Fiera Milano exhibition center and close to the city center, the Radisson Blu Hotel, Milan combines Italian and Indonesian design influences with top amenities and dedicated service to create a welcoming escape in a bustling city. The hotel offers 250 spacious rooms, typical Italian cuisine, bar and a fantastic garden courtyard. Included in guest room rate Radisson Blu Milan offers free Wi-Fi 100 Mbps, free access to the Spa, to the heated indoor swimming pool and to the fitness centre. Moreover, to guarantee privacy to all our guests, sauna and steam room have separate access for men and women. It also offers a free One Touch App with PressReader service which allows guests to download digital newspapers and magazines from more than 100 countries The hotel also provides an indoor car park with 104 spots (fees apply) and video surveillance. A range of meeting room sizes and the professional Meetings & Events team make this hotel an ideal location for large gatherings and business conferences. Our conference center includes an exclusive boardroom with separate entrance for delegates, meeting rooms that can accommodate groups 12 ranging from 8 to 60 people, and an elegant ballroom capable of holding up to 250 guests, this hotel provides an abundance of space for any Milan conference or personal celebration. ... more less
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- Also Known As:
- Radisson Blu Hotel, Milan Hotel Milan
- Chedi Hotel Milan
- The Chedi Hotel Milan