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“Excellent room but rude and under staff”

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Radisson Blu Hotel, Milan
Ranked #41 of 428 Hotels in Milan
Certificate of Excellence
GreenLeadersGold level
Sydney, Australia
Level 4 Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“Excellent room but rude and under staff”
Reviewed 24 September 2010

Whilst the room and hotel facilities were nice and modern. i found the hotel to be under staff at all times. Reception staff in particular to be very rude and arrogant. I have to wait up till midnight for the extra bed to arrive.
On second visit staff even did not recognized nor acknowledge the booking. Again have to wait for 30minutes for the room, no explanation.
The reception staff name Andrea were the rudest hotel staff I ever encountered.

  • Stayed September 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
5 Thank reggy168
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Melbourne, Australia
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 September 2010

We spent 1 night at the radisson blu in Milan instead of an airport hotel as we flew out early the next day.

The concierge were quick to pounce on our bags and checkin was very quick friendly and efficient - Service overall was very good and friendly.
The hotel itself is obviously quite new and is beautiful decorated with a modern decor. Our room was spacious, clean and well equipped with a luxurious bathroom - The room was LARGE on a european scale.

There is a tram located out the front of the hotel that provides easy access to the centre of Milan and the shopping - We were told this took 15 minutes by tram, but due to traffic, this was more like 30 minutes.

We ate dinner and breakfast in the restaurant and found them both to be fantastic. The breakfast buffet was extensive, and although 15 euros, it was proably the right option as we disnt see to many other options for a cheap brekky near the hotel.

  • Stayed September 2010, travelled as a couple
    • Value
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Helpful?
Thank tmactraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level 6 Contributor
116 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 17 September 2010

We booked this hotel not knowing what to expect as we wanted to have a hotel just out of town to get a better price and we wanted safe parking in Italy (not a safe country for cars...).
The hotel is in a very ordinary part of town but close to the highways ( you do not see them or hear them) thus great if you have a car.
The hotel is only a 10 minute bus ride from central Milan and the bus stop is only one block away. You can purchase tickets at the hotel reception.
For the price, the rooms are fabulous for Europoe, very nice, comfy beds and splendid bathrooms. Nice pool, gym and great restaurant. (have a glass of Proseco, a sort of sparkling wine of very good quality and the one served at this hotel was almost Champagne, one of the better ones we tried)...and we are fussy on food.
Staff at reception is helpful and speak English, French and Italian (at least we heard them speak these languages and not others...).
You can easily use this hotel as a base to go to Siena or other places such as Chianti region due to the easy in and out to major highways.
For the price, you will not find a better hotel in Milan in terms of luxury or accomodations... location is not perfect but then 10 minutes on a bus is not a major hurdle.

  • Stayed September 2010, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Summerchill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
edinburgh
2 reviews
Reviewed 10 September 2010

although not in the centre of milan this hotel was very nice and easy to reach. Take train from malpensa airport to Bovisa station for 11Eur then you have to get a taxi and or get directions to walk for 20min. easy when you know where it was, locals were helpful. this station also does dorect route for 7Eur to lake como in 55mins.
staff very helpful gave us restaurant recommendations and timetables, very spacious and trendy rooms, balcony and big bathroom, tidied every day. Pool was small and jacuzzi is on the changing rooms. Tram no 12 gets you into town in 20 min and is very frequent.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
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Helpful?
Thank rhondaEdinburgh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wymeswold
Level 3 Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 September 2010

We booked through travelzoo and I would recommend this hotel to anyone! We were lucky as the deal was €80 euros a night with breakfast and a free upgrade. However we were 'doubly' upgraded to a suite which was really lovely. Everything was spotlessly clean and spacious.

As mentioned in previous reviews, the hotel is out of the centre but an easy tram ride gets you there for little cost and time considering the hotel quality. Unfortunately on one of our days they decided to dig up the lines near the centre but the tram just re-routed and we eventually got there! No. 12 trams go by every few mins. It was slightly difficult to find the hotel from Milan as it's just off the main road to the left - watch out for it!

We were very impressed and would definitely recommend RadissonBlu hotels. Staying out of the centre gets you a lot more for your money and we had a lovely time in Milan, Lake Como and Venice over 5 days. We were also worried about the cost of food etc - alcohol was expensive but food wasn't too bad if you're willing to wander and compare.

  • Stayed August 2010, travelled with friends
    • Value
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Helpful?
Thank traveller_lou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brussels, Belgium
Level 3 Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 September 2010

Used to stay at Radisson Blu Hotels, we knew what to expect: Nice modern hotel, free WIFI in the bedroom, good restaurant, and a huge perfect breakfast to start a long day of visits & shopping. And this is exactly what we got. Room was big and very practical. Staff were friendly and very helpfull.
Indeed the hotel is not in the city center, which is a plus when arriving by car. The parking was secure and is cheaper than any other main european cities. We could have also left the car parked for free in the street like many other guest. And the access to the city center is so easy, by public transport or taxis (about 10min by taxi between 10-15euro) and the driver explain you all the buildings, tourist site,.. on the way. Would definitivaly stay at the radisson Blu Milan again

  • Stayed August 2010, travelled as a couple
    • Value
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Helpful?
Thank ISEFRE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geneva
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 August 2010

Hi, I hope the title did not give you y bad idea of the hotel, because it's a great design hotel, very clean with spacious rooms (for information the mattresses are hard). We pay 84€ per night without breakfeast (20€... too expensive for a breakfast).The parking cost 15€ but it's inside the building so your car is secure. The situation of the hotel is not in the city center but taking the bus 57 you can go to the center in about 15-20 minutes (daily pass cost 3€ and is available at the reception). The staff was friendly. There is a free of charge WiFi, hottub, fitness and pool access. BUT f I had to give a BIG minus is that the floor in the pool and surroundings is very slippery ! Hopefully I fall back and hurt my back when I was walking down the stairs in the pool (the water amortized the fall). However I hit the angle of the stair and have now a big blue-purple bruise that hurts like hell !

  • Stayed August 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hazzgard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel, Milan

Property: Radisson Blu Hotel, Milan
Address: Via Villapizzone 24, 20156 Milan, Italy
Phone Number:
Region: Italy > Lombardy > Milan
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Milan
#13 Business Hotel in Milan
#15 Spa Hotel in Milan
#30 Family Hotel in Milan
#33 Romantic Hotel in Milan
#35 Luxury Hotel in Milan
Price Range (Based on Average Rates): £
Hotel Class:4 star — Radisson Blu Hotel, Milan 4*
Number of rooms: 250
Official Description (provided by the hotel):
Located only 3 kilometers from Fiera Milano exhibition center and close to the city center, the Radisson Blu Hotel, Milan combines Italian and Indonesian design influences with top amenities and dedicated service to create a welcoming escape in a bustling city. The hotel offers 250 spacious rooms, typical Italian cuisine, bar and a fantastic garden courtyard. Included in guest room rate Radisson Blu Milan offers free Wi-Fi 100 Mbps, free access to the Spa, to the heated indoor swimming pool and to the fitness centre. Moreover, to guarantee privacy to all our guests, sauna and steam room have separate access for men and women. It also offers a free One Touch App with PressReader service which allows guests to download digital newspapers and magazines from more than 100 countries The hotel also provides an indoor car park with 104 spots (fees apply) and video surveillance. A range of meeting room sizes and the professional Meetings & Events team make this hotel an ideal location for large gatherings and business conferences. Our conference center includes an exclusive boardroom with separate entrance for delegates, meeting rooms that can accommodate groups 12 ranging from 8 to 60 people, and an elegant ballroom capable of holding up to 250 guests, this hotel provides an abundance of space for any Milan conference or personal celebration. ... more   less 
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Also Known As:
Radisson Blu Hotel, Milan Hotel Milan
Chedi Hotel Milan
The Chedi Hotel Milan

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