I headed to Milan with my wife for a business trip and a few days holiday afterwards. We had stayed at the hotel the year before and loved its old world atmosphere - the Deluxe room we stayed in before felt like retreating to your own Italian apartment and you could pretend you were on your own personal 'Grand Tour' - 'A Room with a View' - style.
This time we booked a suite and after a cramped flight we were looking forward to an even better time.
As usual in life when high expectations meet reality - that's when you get kicked in the pants.
We arrived and they had no record of our online booking and a cliched Italian bureaucratic scene was played out as the manager, sitting behind an ornate desk too out several large files of bookings and repeatedly too down our booking reference whilst squinting at his computer screen and shaking his head...
An online miss-hap had transpired...
Luckily they had a room available so we were sent upstairs to what was a pretty average room worse than the one we had previously stayed in and noisy too, facing the street.
I got on the phone to complain and to cut a long story short the staff at the hotel came up trumps for us.
There were lots of apologies and they offered us for no extra charge one of their two largest rooms on the top floor with a terrace overlooking the street, a fireplace, sculptures and a huge bed and as they proudly attested - a bath 'with jacuzzi'. Which was a bathtub with some powerful jets inserted on the sides rather than a full jacuzzi.
We had an amazing stay and I would really like to praise the response of the staff - I think when things go wrong and people rise to the occasion like this its almost better than everything going smooth from the off - it shows flexibility and largesse.
I'll definitely be headed back on our next trip to Milan - this really is a Hotel 'de Charme'.
- Official Description (provided by the hotel):
- The Petit Palais is a jewel of charme in the autentic centre of Milan. Really close to the exciting Corso di Porta Ticinese and just few steps from the famous Duomo Square, this seventeenth-century residence represents a marvelous example of the old Milan's genuine elegance.Hotel Policy:Please note that all guest’ bookings with the period of stay from September 1, 2012 onwards must pay a city tax of 4 Euros per person per night (for a maximum of 14 consecutive nights) directly to the hotel during the check out.Please be kindly informed that this is an additional charge and it is not included in the room fee.Please kindly note that the breakfast is a traditional homemade Italian breakfast buffet ... more less
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