Having lived in Milan for 5 years but some time ago, I came back with recent husband and friend to celebrate a particular birthday. In many ways Le Petit Palais is full of 'charme' but I was reminded of the annoyance I always experienced when living here - the heating went off on a set date regardless of temperature. The same happened and we suffered I am afraid. We were told the heating would not be put on, and all we were offered were more blankets. We wore more both in bed and while in the room, but no heated towel rail or radiator came on.
Sadly, the spirit of hospitality - that of anticipating your guests every need and being ready to respond - was lost on the staff. A real shame. They seemed oblivious to the effect it had on our stay. Oh, well. More