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“excellent service”

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Hotel Genius Downtown
Ranked #114 of 431 Hotels in Milan
Amsterdam, The Netherlands
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“excellent service”
5 of 5 bubbles Reviewed 31 October 2013 via mobile

a wonderful design hotel in the city centre of Milan. and a more than excellent service. When i arrived by the hotel it was possible to park my car in front of the hotel. unloading the car something went rong, left my key in a locked car. I asked Marco (owner) to call the car dealer how to open the car. We arrived on friday late in the afternoon, so the dealer was not able to come before monday. Marco went to my car, the trunk was still open, and looked if he could find a way to open the car. Let me try to open the car for you he said, and togheter with a employee from the hotel he tryed to open the car. after 1,5 hour he had succes and my car was open. It was amasing for me and my wife that the owner from the hotel take so much time to help us. This is more SERVICE than you can expect. hereby i want to give my respect to Marco for wath he did, thank you very much. And not to forget the hotel, a very good hotel if you want to stay in the city center of Milan. Design rooms with everything you need, very good breakfast and a helpfull staf. If you go to Milan you have to stay here.

Stayed October 2013, travelled as a couple
Helpful?
2 Thank Hennie v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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664 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (37)
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English first
Oakville, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 20 October 2013

We stayed at the Hotel Genius for one night in October.The room was clean and met our needs. The price for water,beer etc was lower than prices in the immediate area.The breakfast selection was good.
The hotel is conveniently located near restaurants and shopping. ( All within a short walk)
When we checked in the receptionist was extremely helpful.The next day she excelled herself again when she helped us locate our Coach which we had booked to take us to Malpensa airport. The street is narrow and the coach driver had to park away from the hotel.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christopher J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antwerp, Belgium
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 14 October 2013

Well situated and close to metro station.
general impression: cold (so-called modern design)
standard room: very small, was infested with mosquitos, but hotel provided repellent apparatus after first night. Very poor lighting in the room.
refurbishment works were going on, so maybe improvement is to be expected.
personnel was friendly and helpful

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mark J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 10 October 2013 via mobile

On the plus side, we received good service and the breakfast was good for an italian hotel. But I would never stay here again because of the millions of mosquitos in the room. In October! The multiple stains on the walls? Killed mosquitos...yuk. our rooms were nothing like the pictures on their web site, very disappointing. Old old old furniture, nasty bedding.

Stayed October 2013, travelled as a couple
Helpful?
2 Thank MaretSB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 17 September 2013 via mobile

We really enjoyed our stay here. The hotel is in a quiet back street and is within easy walking distance from most of the attractions in Milan. Staff were very helpful. I was late for breakfast and they could not do more to make sure I had what I needed.

Helpful?
Thank Nigel H
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Syracuse, NY
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 10 September 2013

If you are traveling to Milan for business or pleasure you cannot go wrong staying at the Genius Hotel. The staff are great, knowledgeable and helpful. The hotel is near all the main areas of the city, easy to walk to. The manager is probably one of the nicest I met while traveling in Italy. You can't go wrong staying at the Genius Hotel Downtown Milan

Room Tip: I didn't find a bad room
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  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MikeSyracuse_NY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 9 September 2013

Verry good location, but most of other thigs are bad. Not worth the above 100 euro price. Hotel and room smells old and cigarette smoke. Really all walls have traces or dirt or unmatched superficial paintings in the room and on the hallways. Large charge for WiFi, common comodity nowadays. Flies on the breakfast food, lots of them.
Toilet is kind of moving ... no kidding :)

Room Tip: Location is excelent but overall charge more than 100 euro definetly does not woth it. Also the buea...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank baltatzar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Genius Downtown

Property: Hotel Genius Downtown
Address: Via Porlezza 4, 20123 Milan, Italy
Region: Italy > Lombardy > Milan > Centro Storico
Amenities:
Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#99 Family Hotel in Milan
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hotel Genius Downtown 3*
Number of rooms: 38
Official Description (provided by the hotel):
Great location in a great place. Walking distance of all major attractions and subway stop just around the corner together with the major shopping area of the city. Train connection to airport is only minutes away which make the Genius Hotel the best choice ... more   less 
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Also Known As:
Genius Downtown Hotel

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