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“Excellent Location, Breakfast and Front Desk Staff”

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BW PLUS Hotel Genova
Ranked #11 of 128 Hotels in Turin
Certificate of Excellence
Austin, TX
Level Contributor
147 reviews
125 hotel reviews
common_n_hotel_reviews_1bd8 261 helpful votes
“Excellent Location, Breakfast and Front Desk Staff”
4 of 5 bubbles Reviewed 1 May 2014

Overall enjoyed my stay here for the last two nights in Italy - Turin is a fantastic city in which to start or end your Italian vacation. I agree with the other reviewer about some small items that would be easy to update to make this a solid 4-star rating, but since I couldn't give it a 3.5 I rounded up to a 4. I'll state that I would definitely stay here again if in Turin mainly due to the location - it is right across the street from the Porta Nuova train station and there is a tram stop right outside the hotel as well. Negatives with being right across the street from the train station, however, include the noise - it wasn't intolerable but you could hear either trains or trams well into the evening; and sometimes there are some sketchy characters around a train station, but that's going to be the case at most any of the many hotels in Turin close to the stations. Never felt threatened though.

There are several great restaurants, gelaterias, etc. all within a couple of blocks walk, and getting to the main Turin attractions (Egyptiain Museum, Mole Antonelliana, et al) really isn't too bad to walk. You can take trams part way or just walk the entire way. The front desk staff were phenomenal - hardest/most diligent hotel workers we encountered in Italy. So helpful on directions, recommendations, reservations, everything - the service was very personal and the amount of time they would spend helping out was just great. The decor, while kept clean and in good condition was a bit dated; but cleanliness is my #1 objective, and they did well on that. The room was kind of small, as was the bathroom - shower was tiny, but everything worked well. The breakfast was plentiful, high-quality, and very well presented. The breakfast area doesn't hold a lot of guests, but it was not full when I went down there, and tere was never a shortage of food. Excellent experience, wish I could have made it the second day there.

  • Stayed November 2013, travelled solo
    • Value
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Helpful?
1 Thank Travel_Reviewer20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGenova, Direttore at BW PLUS Hotel Genova, responded to this review, 18 September 2014
Dear Customer, thank you for the review and for the detailed explanation of the hotel and related services. We have a versatile and complete return to visit our beautiful Torino, we will be waiting for her with his usual hospitality. Goodbye!
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1,192 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
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English first
Ontario Canada
Level Contributor
105 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 23 April 2014 via mobile

This hotel is actually decent, clean and ideally located near the centre if Turin and directly across from the train station. Too bad that there are little annoyances that could be easily remedied to make this a 4 star rating. I had a single room. The sleeping area is average for one person. The bathroom is clean but the shower is the tiniest shower I have ever seen...and part of it taken up by an elaborate shower head system that I couldn't work because the control dial was broken. The toilet seat was very loose and could not be tightened. The lid on the coffee pot was broken. These are all little things that did not cause me any significant problem but they go into making your impression of the hotel in general.

The breakfast was great. Lots of choice and very good quality.
The sauna and spa costs an extra 15 Euros and I don't think it is worth it. For that amount I expected more than an empty squirt jar of Dove soap in the shower and maybe a latch on the change room door so that it can not be opened to expose whomever is inside changing of showering to the hallway.
The staff were polite and friendly.

Stayed April 2014, travelled with friends
Helpful?
2 Thank JohnG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGenova, Direttore at BW PLUS Hotel Genova, responded to this review, 22 May 2014
Dear Customer, we regret that not all aspects of your stay were to his liking. At a future stay please promptly report any problem at the reception desk, so you can find a solution that can give immediate satisfaction. The SPA is open to outside guests and clients of the hotel, which benefit from better rates. This input allows you to stay in the Wellness Centre according to their own pleasure and enjoy the Jacuzzi, Turkish Bath, Emotional Shower and Sauna 's, resting and sipping herbal tea in the relaxation accompanied by dried fruit. Everything you need to run the path Hammam has kindly made ​​available to the hotel, from the bathrobe to slippers, from the black soap and glove kessa to run the scrab cleansing and moisturizing creams to finish the treatment at the end of path. We believe that the service provided is honest and complete. Goodbye.
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Cardiff, United Kingdom
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 12 April 2014 via mobile

We decided to leave Sauze a day early because of the weather and searched trip advisor for hotels in Turin. This is perfect as it's just across the road from the train station and just around the corner for the coach to the airport. We got there early but the very friendly reception staff got us into our room in minutes. Rooms are small as you would expect but bathrooms are great. Free wi-fi on as many devices as you like is a great bonus. Only had time to grab a coffee and pastry for breakfast but the buffet looked fantastic. The city centre is a 15-20 min walk but there are plenty of cafés, bars, shops and ice cream parlours en route. Make sure you go out for the evening anti-pasti!

Stayed March 2014, travelled as a couple
Helpful?
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGenova, Direttore at BW PLUS Hotel Genova, responded to this review, 20 May 2014
Dear Customer, thank you for the nice review. The stay was pleasant and this is our greatest satisfaction. Come back to visit us again in the future and the opportunity to devote yourself some time to relax at the hotel's SPA Hquattordici: a Path Hammam, massage and some treatment will get you back into shape and will give you a feeling of wellbeing. Goodbye!
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Espoo, Finland
Level Contributor
2 reviews
4 of 5 bubbles Reviewed 6 March 2014

We spent two days in Turin and found this hotel a great choice in many ways; extremly friendly and helpful personnel always available, cosy interior and rooms, great location near by the attractions, plentiful breakfast with excellent 'cafe latte' brought to you by the most friendliest waitres, free Wifi working perfectely in the room, etc. I can highly recommend this hotel!

Room Tip: Room in the highest floor was pretty quiet even it was situated on the road side.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Krista7203
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGenova, Direttore at BW PLUS Hotel Genova, responded to this review, 3 April 2014
Dear Customer, thank you for the review. We are glad to hear that your stay is spent in a pleasant way, and that the various aspects of our hospitality have met. Thank you for having recommended it to other travelers, also expect you for a new stay!
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London
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 1 March 2014

A home away from home. Excellent location stone throw from Stazione Porta Nuova, but rooms v quiet. Cosy interior, extremely friendly staff. Wifi free, good business point.
Flaw is that roomservice offers no food other than frozen meals, of which none vegetarian. However many restaurants close by.

  • Stayed February 2014, travelled on business
    • Value
    • Location
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    • Rooms
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Helpful?
Thank Henriette P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGenova, Direttore at BW PLUS Hotel Genova, responded to this review, 27 March 2014
Dear Customer, We are happy that your stay at the hotel was satisfactory. The dishes for a meal in the lounge bar or in your room just want to be a help if the guest does not have desire or ability to get out from the walls of the hotel. The choice is therefore not comparable to the offer of a restaurant but there are dishes to suit all tastes, from the first to the second, including pizza. Among them there are several free preparations of meat and then noticeable even vegetarians. We hope to have you back soon and our guest with the opportunity to greet you with affection!
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Rotterdam, The Netherlands
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 23 February 2014

really beautifully decorated hotel with a warm family atmosphere in which you see the hand of the owners. wonderfull Spa in which I spent many hours. very friendly staff. the location is very good directly in the city centre.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Cali023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGenova, Direttore at BW PLUS Hotel Genova, responded to this review, 27 February 2014
Dear Customer, thank you for the review and for the compliments. We are really pleased to know that your stay is a pleasantly spent and that the SPA has been a nice help in allowing time for relaxation and recreation. The family-run the hotel search just to give the customer an environment as familiar as possible and we are pleased that this has come to you as a good thing. We look forward to a future stay at Turin, goodbye!
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Quezon City, Philippines
1 review
5 of 5 bubbles Reviewed 12 January 2014

I highly recommend this hotel for anyone travelling to Turin. It is very accessible to the train station and is right at the center of the town. The hotel staff and the front desk receptionists were all very nice and accommodating to a newcomer in Italy like me. They were all very helpful and always thinking about what it is best for the guests! Kudos to Best Western Hotel Genova in Turin!

  • Stayed December 2013, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jean F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about BW PLUS Hotel Genova

Property: BW PLUS Hotel Genova
Address: Via Paolo Sacchi 14/B, 10128 Turin, Italy (Formerly BEST WESTERN Hotel Genova)
Phone Number:
Region: Italy > Piedmont > Province of Turin > Turin > Crocetta
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Wheelchair access
Hotel Style:
#4 Romantic Hotel in Turin
#5 Spa Hotel in Turin
#7 Family Hotel in Turin
#9 Business Hotel in Turin
#10 Luxury Hotel in Turin
Price Range (Based on Average Rates): ££
Hotel Class:4 star — BW PLUS Hotel Genova 4*
Number of rooms: 92
Official Description (provided by the hotel):
The Bw Plus Hotel Genova, is situated in a strategic position, near Porta Nuova train station and stone's throw from Turin center, it has 88 rooms with different style: modern or classic. You will find there a lot of services and amenities. Even the shortest stay become a unique experience, thanks to our friendly staff always at your disposal ready to satisfy every kind of request. Ideal for both business and tourism travelers Hotel Genova offers its guests a wonderful SPA where you can enjoy a relaxing massage and find many proposals for the physical well-being. Jacuzzi, Turkish Bath, Sauna. We have a perfect environment for your relaxation! To complete our offer is at your disposal also a Meeting Center, ideal for any kind of event. Egyptian Museum, Royal Palace, Basilica of Superga, Mole... Discover all the beautiful attractions of this wonderful city. ... more   less 
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Also Known As:
Best Western Genova
Best Western Turin
Turin Best Western

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