Some aspects of the stay were fantastic, and others really poor. The lack of consistency was amazing!
-Location - perfectly located for access to Torino's Metro line, Porta Susa station, buses and trams, making getting around the city and region a breeze. Its also an easy walk under the colonnades to the historic centre and shopping areas
-Renovated rooms - are fresh and modern, and our suite was one of the largest rooms we had for the whole trip, which is unique for a central city location. We had a huge bed in a separate sleeping area, and a sitting area with another tv, where there was space for 2 children to sleep.
-Price - we booked substantially ahead of time, directly on the hotels website and got an exceptional deal
-Hotel decor - the unrenovated parts of the hotel make you feel like you are in a time warp e.g.. reception, lobby, breakfast room etc. Compared to our suite, they felt old and dated. However, all areas were maintained and kept clean.
-Staff were 'hit-and-miss.' We were hesitant to ask for assistance or directions due the surly nature of some of the people we encountered. This was even when speaking in their native language.
-AC - we were unable to completely turn off the AC at night, which made the room cooler than desired. We even set the temperature to 30 degrees, but still felt a cool breeze.
-Breakfast wasn't great, but was adequate. It was included in the rate, so saved us having to find a drink and croissant after we left the hotel in the mornings.
So, all up, this hotel really is a mixed bag. We loved the size and space in our room. We loved the renovated decor and quality of the new bathroom. Aside from the issues with the AC in the evenings, the room was a very pleasant place to be. The location suited us perfectly, and at the price we paid the value was outstanding!
Im not sure if the renovated rooms will be rolled out across the whole hotel, or if a renovation is planned for some of the communal areas, but if so it would lift the initial feel and presentation on arrival immensely. That, with a bit of training for some staff members, would really make this a top choice in Torino.
- Official Description (provided by the hotel):
- The Diplomatic hotel is one of the most prestigious hotels in Turin, located in the historic centre of the city, a few metres from the Porta Susa railway station, the main hub of high-speed rail transit between France and Italy.However you choose to get to the Diplomatic, the hotel is convenient due to its proximity to the Torino Caselle "Sandro Pertini" airport terminal, to the new underground line which takes you to the "Lingotto Fiere" Congress Centre in a few minutes, to the Polytechnic University of Turin, the Olympic Stadium and the new Juventus stadium.Strolling under the beautiful and historic arcades in Turin you reach the city’s most beautiful squares (Piazza Castello, Piazza Vittorio Veneto, Piazza San Carlo, Piazza Carlo Felice), the main places of “Turin nightlife” (the Roman Quarter (Quadrilatero Romano), the Murazzi, the Banks of the River Po, the Dora Docks, the Valentino Park), the most important museums and cathedrals (the Egyptian Museum, The Museum of Cinema, the OGR Officine Grandi Riparazioni, the Mole Antonelliana, the Chapel of the Shroud, the churches of Gran Madre and Maria Ausiliatrice). ... more less
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- Also Known As:
- Diplomatic Hotel Turin