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Hotel Royal Torino
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Reviews (510)
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Reviewed 19 February 2012

  • Stayed: February 2012, travelled as a couple
    • Value
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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 6 November 2011

Hello,
we send a couple of days (and one night) there: very good hotel, relatively well located (10 minutes away from the downtown by bus, which is passing in front of the entrance).
The breakfast in the hotel is quite expensive (10€/person... I suppose it makes sense for the people staying there for a business purpose) and we could afford a good one outside the hotel, in a bar just 500 meters away, for half this price.
I was a bit disappointed by the price for the parking (14€), not mentioned at the beginning (and therefore, I thought it was for free) but the service is excellent, the room is excellent, the decoration in the lobby is nice and there's a good internet access in the room through Wi-Fi.
Therefore I recommend this hotel to you.
Philippe

  • Stayed: October 2011, travelled as a couple
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Thank Philippe M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 September 2011

I stayed at Mercure Torino Royal as a part of a group: we were there for a conference at the nearby university. The hotel has lights and shadows, I'd say.

First of all, the negatives:

1) They mismatched a booking of one of us, so it was just for luck that they had a free room for the night - and we couldn't know until late the following morning if he could have stayed the next days or would have been moved to another hotel.
2) Another one of our group arrived at the hotel and was given a room which was already taken, and where one guy was sleeping when he entered. They changed his room but the other one smell of smoke, so they changed it again and power plugs were not working; at last they changed it for the third time and everything was OK.
3) One person entered our room while we there, as he was given our room by mistake (as in point 1, it seems, so it wasn't an isolated case)
4) The first day the maid did not do our room until 19.00, when she showed up but we were using the room so asked her to come back the following day.
5) WiFi Internet connection was so slow that it was nearly useless.

So, the hotel does not seem well organized at all, but the are some upsides
as well:

1) Some of the staff, especially Silvia and the other girl, are professional, helpful and very kind. One might ask why the hotel has all these problems with such good staff.
2) Even though the building is old, the hotel is nice and well kept.
3) Prices are good for a 4 star; even though it might look like 3 and 1/2 stars the prices are still good. Breakfast was however not included and it's a steep 10 €, so I always had it at the nearby café.
4) Even though located somehow outside of the centre, the bus/tram stop is just outside the front door.

The hotel has a car park: it's not cheap (starts at € 14 per day), but it has surveillance and costs less than parking in the street anyway.

Room Tip: Ask for a non-smoking room and be sure you are given one of those.
  • Stayed: September 2011, travelled on business
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Thank lordarthas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 June 2011

We booked through late rooms so only paid about £70 for the night. The location is okay, you can get a tram from the train station which takes about 10 minutes but it runs frequently. The staff were very helpful. The room was nice, spacious and clean. The bathroom was clean. The internet connection isn't great, maybe a bit overloaded.

  • Stayed: June 2011, travelled as a couple
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Thank br1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2011

One of the perils of travelling in Europe is the wide variation in hotel standards. Four star means nothing, OK one city, pretty average the next. The same can be said of the Accor Group, their hotels vary from surprising to very average. Royal Mercure Turin is definitely very average. The decor is dated and tired and the lobby daunting at best. Stairs in front of the elevator means a short struggle with baggage and certainly no assistance from the front desk.

The rooms are well proportioned but the bathroom small. To use the loo you need to put your feet in the bide, which I guess means that you have clean feet as well as a clean posterior. Shower cubicile was antideluviam

Most rooms are on the road, so be prepared for traffic noises, overall room insultation is average and yes a SLAM hotel (Stop loud ambient motions ~ guest doors close very noisily)

In room safe box was excessively complicated to operate (yes I have stayed in thousands of hotes, so I do know what I am doing).

Free internet which worked well. Good coffee in the lobby.

Neighbourhood was suspect and the hotel is poorly located for the tourist area, albeit reached in 15 minutes by bus or tram.

This said the front desk was very helpful and even telephoned after our checkout to tell us that we had left an item behind which was appreciated.

Overall three stars would be a fairer description, but fair value for the price we paid Euro75

  • Stayed: April 2011, travelled as a couple
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2  Thank 100nights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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