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“Quite disappointed”
Review of Hotel Nizza

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Hotel Nizza
Ranked #48 of 130 Hotels in Turin
Reviewed 29 April 2010

Recently I’ve stayed for two nights in hotel Nizza. While at first I had mixed feelings about it, the longer I stayed there the more I started disliking it. The location of the hotel is ideal, just a few hundred metres from the railway station (that is because the side entrance of the railway station is closed due to ongoing construction works, so you have to make a little detour to get to the hotel) and the neighbourhood is quite noisy. However, after 10pm it was silent enough. Despite that I couldn’t really sleep because of the hard mattress. Usually I like my mattress semi-hard and I don’t mind if I don’t ‘sink’ into it but this mattress just felt like sleeping on the floor. Eventually I managed to sleep though.

Then there’s the staff and the reception. I’m sure the staff of this hotel is very nice, however, apart from Italian they only spoke very poor French (I do speak 5 languages but unfortunately no Italian; French is my second language though). They didn’t tell me about breakfast, check out times, etc, neither was there any information in the room itself (most hotels do at least have a paper with ‘guidelines’ and such kind of information written on it). On the day I had to check out, there was no-one at the reception and all doors were locked. I had to catch an early train to Genoa (6.35 am) and tried to check out at a quarter past 6. No-one. I left my key on the counter, thought I could just walk out (and the hotel would charge my credit card; they had my information anyway) but then found all the doors being locked. I tried to call their phonenumber (in the hope that it was transferred to another number where someone could be reached) but it was clearly disconnected. The alarm bell (the one which sounds automatically when you enter the lobby) didn’t work either. I decided to try the emergency exits which were indicated on a map in the lobby… none of them worked (I wonder what happens in case there’s a fire? Will someone be alarmed and unlock all doors manually? Might be too late for that huh?!)… except the last one I tried. At half past 6 I had to run for my train and was lucky to still find it on the platform (though it was about to leave).

The room itself looked clean at the first sight but there was a cobweb in one corner and one wall was stained (I think because of water although I’m not really sure). The blanket had been burnt by a cigarette (even though it was a non-smoking room) and didn’t look very good. At least the floor looked clean. One positive thing to say about the room is the bathroom. It has a multi-head shower and has clearly been renovated recently.

I would definitely not recommend this hotel to other travellers. I wanted to give it an average score first but because of the fact that there wasn’t any communication nor anyone at the reception at 6am obliging me to ‘run away’ through an emergency exit I can only say I’m disappointed because of this poor service.

  • Stayed: April 2010, travelled solo
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    • Sleep Quality
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2  Thank sofke8868b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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19 - 25 of 242 reviews

Reviewed 26 July 2009

OMG. I have stayed in a lot of family owned 1,2,and 3 star hotels in Italy but have never stayed in one as comfortable and friendly as the Hotel Nizza. It is right across the street from the train station, the rooms are all spotless and most of them newly remodeled. But even more impressive than that are the owners Paolo and his brother Roberto. They make you feel like part of their family. I would rate this a definite 10. The rooms are reasonably priced and the service is excellent. Plan to stay here if you are in Torino.

  • Stayed: July 2009, travelled with family
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    • Cleanliness
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Thank Jerry45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile
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Stayed: November 2017, travelled with friends
Thank Mario B
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Reviewed 3 weeks ago via mobile
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Stayed: November 2017, travelled solo
Thank lorenzo p
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Reviewed 5 weeks ago
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  • Stayed: November 2017, travelled on business
    • Location
    • Rooms
    • Service
Thank Luca N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile
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Stayed: October 2017, travelled on business
Thank FrankBalboa
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Reviewed 1 October 2017 via mobile
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Stayed: September 2017, travelled on business
Thank Marco S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Nizza

Address: Via Nizza 9, 10100 Turin, Italy
Region: Italy > Piedmont > Province of Turin > Turin > San Salvario
Amenities:
Hotel Style:
Ranked #48 of 130 Hotels in Turin
Price Range: £66 - £120 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Nizza 3*
Number of rooms: 35
Reservation Options:
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Also Known As:
Nizza Hotel Turin

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