Recently I’ve stayed for two nights in hotel Nizza. While at first I had mixed feelings about it, the longer I stayed there the more I started disliking it. The location of the hotel is ideal, just a few hundred metres from the railway station (that is because the side entrance of the railway station is closed due to ongoing construction works, so you have to make a little detour to get to the hotel) and the neighbourhood is quite noisy. However, after 10pm it was silent enough. Despite that I couldn’t really sleep because of the hard mattress. Usually I like my mattress semi-hard and I don’t mind if I don’t ‘sink’ into it but this mattress just felt like sleeping on the floor. Eventually I managed to sleep though.
Then there’s the staff and the reception. I’m sure the staff of this hotel is very nice, however, apart from Italian they only spoke very poor French (I do speak 5 languages but unfortunately no Italian; French is my second language though). They didn’t tell me about breakfast, check out times, etc, neither was there any information in the room itself (most hotels do at least have a paper with ‘guidelines’ and such kind of information written on it). On the day I had to check out, there was no-one at the reception and all doors were locked. I had to catch an early train to Genoa (6.35 am) and tried to check out at a quarter past 6. No-one. I left my key on the counter, thought I could just walk out (and the hotel would charge my credit card; they had my information anyway) but then found all the doors being locked. I tried to call their phonenumber (in the hope that it was transferred to another number where someone could be reached) but it was clearly disconnected. The alarm bell (the one which sounds automatically when you enter the lobby) didn’t work either. I decided to try the emergency exits which were indicated on a map in the lobby… none of them worked (I wonder what happens in case there’s a fire? Will someone be alarmed and unlock all doors manually? Might be too late for that huh?!)… except the last one I tried. At half past 6 I had to run for my train and was lucky to still find it on the platform (though it was about to leave).
The room itself looked clean at the first sight but there was a cobweb in one corner and one wall was stained (I think because of water although I’m not really sure). The blanket had been burnt by a cigarette (even though it was a non-smoking room) and didn’t look very good. At least the floor looked clean. One positive thing to say about the room is the bathroom. It has a multi-head shower and has clearly been renovated recently.
I would definitely not recommend this hotel to other travellers. I wanted to give it an average score first but because of the fact that there wasn’t any communication nor anyone at the reception at 6am obliging me to ‘run away’ through an emergency exit I can only say I’m disappointed because of this poor service.
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- Also Known As:
- Nizza Hotel Turin