Checked in quite late for European time but front desk was previously informed we were coming in late. They still rushed us into our rooms when we arrived (we reserved 3). Room accommodations were comfortable and clean. The separate shower / bidet, however, was very disappointing. Management should maintain cleanliness and better sanitation precautions by checking on common areas often. I know the management cannot control the guests' actions but they could at least maintain a certain level of quality on how they maintain their hotel accommodations. (See picture). Breakfast was okay. Again, hotel personnel have to learn better customer service. Not all guests who stay at Hotel Schwarze Katz speak and understand Italian nor German fluently. It does not help anyone, especially foreign guests, when hotel personnel tell you in exasperation, "Mama Mia!", after giving directions where breakfast is being served. Oh well, one thing's for sure....there will never be a next time in this place.